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Riley Ford, Inc.

(466 reviews)
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

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Reviews

(466 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Riley Ford, Inc. from DealerRater.

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Five stars isn't enough for the incredible team at Riley Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie Plunkett were both completely outstanding. They went above and beyond to tailor the entire process around my complicated work hours and unique situation. Instead of pushing or rushing me, they took the time to explain every single detail at my level so I felt completely comfortable. We shared some genuine laughs along the way, making what is usually a stressful process feel entirely effortless. They didn't just sell me a car—they truly cared and helped me secure a vehicle that I desperately needed. I am so grateful for their professionalism and kindness, and I will definitely be going back to Jon and Tracie for all of my future purchases!

Five stars isn't enough for the incredible team at Riley Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie Plunkett were both completely outstanding. They went above and beyond to tailor the entire process around my complicated work hours and unique situation. Instead of pushing or rushing me, they took the time to explain every single detail at my level so I felt completely comfortable. We shared some genuine laughs along the way, making what is usually a stressful process feel entirely effortless. They didn't just sell me a car—they truly cared and helped me secure a vehicle that I desperately needed. I am so grateful for their professionalism and kindness, and I will definitely be going back to Jon and Tracie for all of my future purchases!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The service department is Top Notch! I have had several service visits and each time they went very smooth and communication is perfect!

The service department is Top Notch! I have had several service visits and each time they went very smooth and communication is perfect!

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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Super friendly staff and very clean well kept dealership. By far the best dealership in town.

Super friendly staff and very clean well kept dealership. By far the best dealership in town.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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GREAT!!! The vehicle I purchased could not have gone any easier. John Lawton made it a very low stress collaboration and was not overbearing at all! Great salesman! Jessica Hanson was a pleasure to talk with about setting up the financing part of the deal and made it clear and easy!

GREAT!!! The vehicle I purchased could not have gone any easier. John Lawton made it a very low stress collaboration and was not overbearing at all! Great salesman! Jessica Hanson was a pleasure to talk with about setting up the financing part of the deal and made it clear and easy!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I found the attention to detail from the Riley crew rewarding and the care taken to inform me of any issues appreciated.

I found the attention to detail from the Riley crew rewarding and the care taken to inform me of any issues appreciated.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The service department is outstanding! I have been going to this dealership for several years and they go above and beyond to ensure I’m happy. Darlene is normally my service advisor and she is a standout at this dealership! Awesome to work with!

The service department is outstanding! I have been going to this dealership for several years and they go above and beyond to ensure I’m happy. Darlene is normally my service advisor and she is a standout at this dealership! Awesome to work with!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Always professional always attentive and trustworthy. I have been associated with Darlene for many years and it is great to work with her

Always professional always attentive and trustworthy. I have been associated with Darlene for many years and it is great to work with her

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I’m so happy for the service you have do every time I need something done. My backup camera works so good now.

I’m so happy for the service you have do every time I need something done. My backup camera works so good now.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have been happy with all of the staff and their customer service. That is all.

I have been happy with all of the staff and their customer service. That is all.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Group does great work. Keeps our order Expedition in good running order. Great to deal with.

Group does great work. Keeps our order Expedition in good running order. Great to deal with.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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