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Riley Ford, Inc.

(461 reviews)
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

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Reviews

(461 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Riley Ford, Inc. from DealerRater.

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The service department is outstanding! I have been going to this dealership for several years and they go above and beyond to ensure I’m happy. Darlene is normally my service advisor and she is a standout at this dealership! Awesome to work with!

The service department is outstanding! I have been going to this dealership for several years and they go above and beyond to ensure I’m happy. Darlene is normally my service advisor and she is a standout at this dealership! Awesome to work with!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Always professional always attentive and trustworthy. I have been associated with Darlene for many years and it is great to work with her

Always professional always attentive and trustworthy. I have been associated with Darlene for many years and it is great to work with her

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I’m so happy for the service you have do every time I need something done. My backup camera works so good now.

I’m so happy for the service you have do every time I need something done. My backup camera works so good now.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have been happy with all of the staff and their customer service. That is all.

I have been happy with all of the staff and their customer service. That is all.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Group does great work. Keeps our order Expedition in good running order. Great to deal with.

Group does great work. Keeps our order Expedition in good running order. Great to deal with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Friendly people at check in and check out. Clean waiting area. The issue I had was after tire rotation the air pressure was not reset. The Service writer went over the paper work of all of the things that were done to the truck, and this was one of the things was said to be complete. The truck is a 2026 f250. It was the first service, so it makes me wonder if everything was done that was said to be done.

Friendly people at check in and check out. Clean waiting area. The issue I had was after tire rotation the air pressure was not reset. The Service writer went over the paper work of all of the things that were done to the truck, and this was one of the things was said to be complete. The truck is a 2026 f250. It was the first service, so it makes me wonder if everything was done that was said to be done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
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Great friendly dealership where everyone works as a team with one goal in mind to make sure that your experience is an exceptional one.

Great friendly dealership where everyone works as a team with one goal in mind to make sure that your experience is an exceptional one.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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This family run business showed my wife and I that they wanted to help us to purchase the correct vehicle

This family run business showed my wife and I that they wanted to help us to purchase the correct vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Riley Ford is a family run business with years and years of experience and connection to our community. I have been involved personally or extended family members in at least 12 different vehicles from Riley‘s and I highly recommend them to anyone.

Riley Ford is a family run business with years and years of experience and connection to our community. I have been involved personally or extended family members in at least 12 different vehicles from Riley‘s and I highly recommend them to anyone.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Always went above and beyond, i’ve always had excellent service. I have no complaints at all.

Always went above and beyond, i’ve always had excellent service. I have no complaints at all.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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