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Riley Ford, Inc.

(472 reviews)
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

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Reviews

(472 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Riley Ford, Inc. from DealerRater.

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Always a pleasure doing business at Riley Ford. Great friendly service done right. Highly recommend them.

Always a pleasure doing business at Riley Ford. Great friendly service done right. Highly recommend them.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The service was great! Booking was no problem. They were ready for us when we arrived. We addressed a couple of recalls and a wheel issue. The service team was professional and kept us informed when needed. Also, a very nice waiting area!

The service was great! Booking was no problem. They were ready for us when we arrived. We addressed a couple of recalls and a wheel issue. The service team was professional and kept us informed when needed. Also, a very nice waiting area!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have been a customer with Riley Ford for a few years now. They are very helpful in providing me with the tools I need to keep my car safe and up to date with regular maintenance.

I have been a customer with Riley Ford for a few years now. They are very helpful in providing me with the tools I need to keep my car safe and up to date with regular maintenance.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I purchased this car on the honesty of the service department. The sales person is a rock star. Everyone on the whole team is very good at what they do.

I purchased this car on the honesty of the service department. The sales person is a rock star. Everyone on the whole team is very good at what they do.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Riley Ford customer service is "Red Carpet: treatment ~ ESPECIALLY the pickup/return and loaner benefits ... they go waaaaaaay beyond the average dealerships and great you as family rather than a customer

Riley Ford customer service is "Red Carpet: treatment ~ ESPECIALLY the pickup/return and loaner benefits ... they go waaaaaaay beyond the average dealerships and great you as family rather than a customer

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Riley Ford provides quality vehicle service. From easy professional scheduling with Kelly and outstanding service provided by the service department.

Riley Ford provides quality vehicle service. From easy professional scheduling with Kelly and outstanding service provided by the service department.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Five stars isn't enough for the incredible team at Riley Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie Plunkett were both completely outstanding. They went above and beyond to tailor the entire process around my complicated work hours and unique situation. Instead of pushing or rushing me, they took the time to explain every single detail at my level so I felt completely comfortable. We shared some genuine laughs along the way, making what is usually a stressful process feel entirely effortless. They didn't just sell me a car—they truly cared and helped me secure a vehicle that I desperately needed. I am so grateful for their professionalism and kindness, and I will definitely be going back to Jon and Tracie for all of my future purchases!

Five stars isn't enough for the incredible team at Riley Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie Plunkett were both completely outstanding. They went above and beyond to tailor the entire process around my complicated work hours and unique situation. Instead of pushing or rushing me, they took the time to explain every single detail at my level so I felt completely comfortable. We shared some genuine laughs along the way, making what is usually a stressful process feel entirely effortless. They didn't just sell me a car—they truly cared and helped me secure a vehicle that I desperately needed. I am so grateful for their professionalism and kindness, and I will definitely be going back to Jon and Tracie for all of my future purchases!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The service department is Top Notch! I have had several service visits and each time they went very smooth and communication is perfect!

The service department is Top Notch! I have had several service visits and each time they went very smooth and communication is perfect!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Super friendly staff and very clean well kept dealership. By far the best dealership in town.

Super friendly staff and very clean well kept dealership. By far the best dealership in town.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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GREAT!!! The vehicle I purchased could not have gone any easier. John Lawton made it a very low stress collaboration and was not overbearing at all! Great salesman! Jessica Hanson was a pleasure to talk with about setting up the financing part of the deal and made it clear and easy!

GREAT!!! The vehicle I purchased could not have gone any easier. John Lawton made it a very low stress collaboration and was not overbearing at all! Great salesman! Jessica Hanson was a pleasure to talk with about setting up the financing part of the deal and made it clear and easy!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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