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Made an appointment to get the cruise checked out
Made an appointment to get the cruise checked out before my warranty expired. The vehicle was delivered there as a courtesy deliver from RAM since there was a buy back on the previously owned one. Of course the cruise problem was intermittent. I went to drop it off. I talked with Tom, he said if they couldn't find anything there would be a problem with billing somehow for the shop, so they didn't want to look at it. I asked him if there were many RAM pickups with intermittent cruise problems. He raised his voice and said that he was a Service Writer, not a mechanic. He was so unprofessional. I sure would think someone working in a RAM dealership as a service writer would know if a cruise issue was something that he had written up many times before or not. I made an appointment at Gesswein Motors 45 miles away. I drove to that location for the appointment. The mechanic hooked up a diagnostic device and it showed right away that there was an issue with my cruise control, a clock spring. The part was back ordered so I had to make another trip about 2 weeks later to have it replaced. I was in need of tires soon, so I purchased them at Gesswein's since they took care of the issue without getting upset about it.
Mark, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Watertown Ford Chrysler. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (605) 886-5844 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
The work was done quickly, everyone was courteous and professional.
Great to hear Lee. That's a lot of 5 Star's, and we appreciate every one.
Purchased a Vechile from Watertown Ford
I purchased a vehicle in July and the things that were suppose to be fixed still are not done! Rude Staff, customer service is unwilling to provide help! Never again,
We have no name to research, to look up your situation. It's difficult for us to offer any kind of assistance if you're unwilling to at least offer your name on these types of review sites.
It was great everything was checked over and explained thoroughly. Any concerns I had were corrected and fixed in a timely manner
Thank you for taking the time to notice those efforts and for leaving such an awesome review! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
9.6 out of 10 :)
Did a great job for what i brought my car there for. Took a little longer than expected though. Great service in the back, helpful. While I was in the waiting area I did hear a few people complaining about how long it took for their vehicles to be done. For me, time really isn't a priority, the priority for to me is the quality of what they did for me.
Thanks William. I'm happy to hear that we were able to get your needs met. Unfortunately, repairs can take time, and the more people we have in line...the longer it can take to get each person the attention they deserve. We appreciate your patience and the time you took to leave a review for us.
extra key made and get programmed
they said it would take a half hour to get done and it was a half hour before he started
That's disappointing to hear about the miscommunication in a time quote Doug...but I'm glad they were able to get your key cut. We appreciate the stars and will work on doing better in the future.
Whenever I need service they are always willing to help and make the experience easier.
Great to hear Tim. Service work is very important and can be stressful. We're glad to make it as easy for you as we can.
I purchased a used enclave-----Soon after I started getting different sensors-with check engine light on---they were great at getting it in and checking it out---it ended up needing a different engine and timing chains---watertown ford covered everything except the timing chains---they were great to work with through all of this---great bunch of people
Garry, it is great to read such wonderful comments about your recent experience with us! We hope to be of service to you again! Take care!
The only downfall I have, was that the last 3 times I have taken my car in to get it fixed, they never had the parts on hand and I always have to leave my car there for two plus days for them to order parts.
Thanks for taking the time to leave us a review, Lonnie. We understand that there is always room for improvement, so we appreciate your feedback. We hope to be of service to you again! Take care!
Fixed Truck Tire
Watertown Ford got me right in and fixed my tire that had a screw in it. I have been disappointed with the factory tires on my Ford F150--low tire pressure light comes on way too frequently in my opinion.