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I have been a customer for at least 25 years but this month has been a real pain with getting my SUV done. I have had two appointments within the last... two months and have been told it will be done in one day. it wasn't on either occasion. the 1st time they didn't even look at it until the next day when my appt was for the morning of the previous day. this time my appt was for 11 and they didn't get to it until the afternoon. I had told them that the wipers had quit working and they said they couldn't figure out what was wrong. I'm no service tech but my first thought is the wiper motor. I have had to catch a ride with my daughter to work and back. I really don't think I will use them again for service work. maybe its the fact that I didn't buy this vehicle from them I don't know but the service isn't what it was.
Melanie, we are sorry to hear about the experience with us and our service department. If you could please contact our Customer Retention Manager, Ton...y, at 715-852-2431. We would love to talk about this more.
Rick Rada is our go-to-guy, and he makes the purchasing process seamless and enjoyable. We always return to Markquardt, not only for the quality line up,... but for the service from the people.
Hi, thanks for highlighting some of our staff who helped make this such a great experience!
Mike Peterson and his colleagues on Team Markquart have for years been our #1 go-to person and team for advice and help with all of our automotive questions,... needs, and even dreams. Their service and assistance--from first inquiries right on through and including the bodywork needed to fix up damage do to meeting up with an errant nocturnal coyote in Wyoming--have been second to none. His and their patience, competence, professionalism, and genuine personal interest and personal care have been extraordinary--from our very first phone conversation years ago through our most recent search for a hard-to-find vehicle this week. We value highly their professional services, for sure, but even more, we value their friendship and caring-for-people business ethics. And, as a bonus, their products are excellent. We highly recommend Mike and Markquart for whatever your automotive needs and wants might be. -- Tim and Kim Roufs, Duluth, MN
Wow, Tim & Kim. Thank you so much for this kind review of Mike and our Toyota location. We really appreciate you taking the time to write this, and we... look forward to helping you in the future!
This is for Markquart Motors Service department. I setup my appointment so I could have a free rental while my car was being worked on. The free rental... was the reason I went with Markquart even though they were the highest priced out of 4 local shops. I said I had to have my car back by 3pm. The service man said it would take 5 hours for my front right wheel bearing and that I need to call the parts department to make sure they have the needed parts. 5 hours was high compared to all other shops which quoted 2 hours, but I made the appointment for 8:30am. Day of my appointment I drop my car off early, knowing they won’t start early. I double check about the labor hours and I am told the time is really 2.4 hours. 5 and a half hours later at 2pm I call them and say I need to pick my car up at 3pm. Then I am told they just ordered parts from NAPA and should be there around 3pm. I ask the price of part and I am told $280, after a very quick search I find NAPA sells the part for $180. So I have to drive there to get my kids car seats so I can pick them up safely. At this time I am upset and tell them I will be back at 4:30pm to pick up my car, so I don’t miss my work hours the next day. Using a little head math, half of the 2.4 hours labor (1.2 hours) would be needed to put the new part on as my car was on the lift with the old part off. So part gets there at 3pm, 1.2 hours later is 4:12pm. The service guy calls me at 3:49pm and says it’s not their fault they are waiting on parts. I tell them I will be there at 4:30pm to get my car and I am told they will put it back together and it will be ready. 4:04pm the manager call to they can’t do that, so I say the car needed to be delivered to my work which he agrees to. After asking when I will get it I am told they SHOULD have the part tonight and it SHOULD be done by 9am. They still need 2 MORE hours to finish the work!!! You know if you are going to up charge me $100 for a part. Drive the less than 5 miles round trip and pick up the part. I am writing this before my car is delivered so I don’t even know if they will make that commitment. The sad part is I was told that people waiting at the shop will bump my time slot. Guess what, me driving around your rental isn’t going to get me to buy a new car.
From the second we arrived in the monsoon of a rain....a man came outside by the name of Andy Moon. This was the guy I decided to harass to buy a vehicle... today. We hit it off immediately when the first thing I asked him was, are you gonna sell me one of these things today?! They went out of their way to make sure we could get financed even if it meant jumping through a hoop or two. I truly enjoyed my experience buying a vehicle once again from marquart. The service is just as good as the vehicle you leave in every time. Thanks again for a pleasant comfortable at homeish experience Andy. You truly are a great salesman. Continue to give customers time to build a relationship as they buy!! Thanks again Sam and family!
Sam, we are so happy to hear about your experience with us! Thanks for taking the time to write this great review, we appreciate it.
Chris Kaiser helped us out tremendously did an amazing job great guy to deal with and work with. Made buying a car easy.HIGHLY RECOMMENDED HIM!!!
Trevor, we are so glad to hear about your experience, thanks for taking the time to write this review!
Had an awesome experience working with dianna and Corbin they went above and beyond my expectations to get me in a truck that would work the best for me... and my budget. I will definitely recommend my business to these people well done guys!!
Thanks, Travis! We're glad we could help you out and get you in something that was perfect for you. Take care!
We bought a used suv 7 days ago..today I am in the service department for repairs. We've been here 3 hours, no rental offered. We asked to return the... car ..but they want to give us $2500 less than what we paid! xxx is that! Never again! We're told that if the check engine light comes on again will need to replace the computer, Marquardt...who pay for that if this happens on day 31 of buying the car?
Hi Mark and Karen, we didn't have any record of you shopping or servicing here at Markquart Motors for four years. We believe you may have purchased a...nd serviced the vehicle at Markquart Toyota. We're sorry to hear your experience was less than perfect - Markquart strives to provide the best automotive experience at all our locations.
We were traveling through needed a GMC dealership, Markquart was it we were so pleased with the service department. The best accommodation We have ever... received.. So pleased.
Thanks for the 5 stars, Pamela! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy ...to help!
Didn't order part needed after talking to 3 people... took forever just to do an oil change. We normally buy vehicles from here and not happy with communication..... also they chromed the vehicle before we bought it and put window visors on.. they're falling off!!!!
Heather, we are very sorry to hear about your experience. Please call Service Manager, Ronda Ficke, at 715.852.0714. Your feedback is very important t...o us.