Reviews
Write a reviewExtraordinary customer service from a Great Team that all worked together to make it happen. from recon, parts, service and sales, Thank You to All
Extraordinary customer service from a Great Team that all worked together to make it happen. from recon, parts, service and sales, Thank You to All
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Keith, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
I am amazed that Mark Hayes allowed his service department to tell customers that they have “bigger, money making jobs, and don’t have time to help us”. REALLY? I am asked at the lack of customer service, and I’m SHOCKED that Lincoln Motor Company allows their customers to be treated this way.
I am amazed that Mark Hayes allowed his service department to tell customers that they have “bigger, money making jobs, and don’t have time to help us”. REALLY? I am asked at the lack of customer service, and I’m SHOCKED that Lincoln Motor Company allows their customers to be treated this way.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joan, we regret to hear that you are displeased with your recent experience with us. Please reach out to Jessica Judd at (802) 334-6587 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Wonderful experience with Jessie. It took some time as the Bronco was delivered to Hayes Ford but the next day had a recall and had to wait for parts, but I'm glad I waited.
Wonderful experience with Jessie. It took some time as the Bronco was delivered to Hayes Ford but the next day had a recall and had to wait for parts, but I'm glad I waited.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Thomas, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Pick up and delivery service is fantastic. Everyone is very cordial and helpful. I would highly recommend this little gem hidden in Newport, Vermont.
Pick up and delivery service is fantastic. Everyone is very cordial and helpful. I would highly recommend this little gem hidden in Newport, Vermont.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Joan, thank you for leaving such a great review and high star rating. Thanks again for the recommendation, and have an amazing day!
Service department very courteous and timely. They know your vehicle and are on top of everything. They always offer to wash vehicle which is so beneficial.
Service department very courteous and timely. They know your vehicle and are on top of everything. They always offer to wash vehicle which is so beneficial.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Beverly, we are happy we could make your experience a positive one! At Hayes Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
ATTENTION!! DO NOT BUY A CAR FROM HAYES/FORD IN NEWPORT VT!! I WAS SOLD A LEMON, THE CAR I BOUGHT SHOULD HAVE NOT BEEN ALLOWED TO BE SOLD, THE UNDER FRAME IS ROTTED, THE BRAKES AND EXHAUST IS ROTTED AND ALSO THE ROCKER PANELS. THIS DEALERSHIP IS FULL OF LIES, AND THEY CLAIM TO BE HONEST WITH THEIR CUSTOMERS. HE WOULD NOT GIVE ME ALL MY MONEY BACK. I HAD TO EAT $1,100 SO ITS TIME TO RAISE SOME xxxx!! DO NOT BUY A CAR FROM HAYES/FORD INC
ATTENTION!! DO NOT BUY A CAR FROM HAYES/FORD IN NEWPORT VT!! I WAS SOLD A LEMON, THE CAR I BOUGHT SHOULD HAVE NOT BEEN ALLOWED TO BE SOLD, THE UNDER FRAME IS ROTTED, THE BRAKES AND EXHAUST IS ROTTED AND ALSO THE ROCKER PANELS. THIS DEALERSHIP IS FULL OF LIES, AND THEY CLAIM TO BE HONEST WITH THEIR CUSTOMERS. HE WOULD NOT GIVE ME ALL MY MONEY BACK. I HAD TO EAT $1,100 SO ITS TIME TO RAISE SOME xxxx!! DO NOT BUY A CAR FROM HAYES/FORD INC
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We really apologize that you feel this way. We did however discuss these issues with you prior to the purchase and even had you sign on the bill of sale that you were aware of the issues and acknowledged them. We did give you a full refund, minus the Tax, title and registration, which is completely out of our hands and will need to be addressed with the state and we hope that you can find a resolution with them as well.
Best dealer in Vermont. Excellent sales and service.
Best dealer in Vermont. Excellent sales and service.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Joan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Took the time to understand my needs and answered all questions accurately.
Took the time to understand my needs and answered all questions accurately.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The greeter and service staff are excellent at their jobs!
The greeter and service staff are excellent at their jobs!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steve, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Hayes Ford for all your vehicle needs! Take care!
Extraordinary Customer Service From A Great Team This Is Why I Drive 100 Miles To Purchase And Have My Vehicles Serviced. Thank You Team Hayes Ford Lincoln
Extraordinary Customer Service From A Great Team This Is Why I Drive 100 Miles To Purchase And Have My Vehicles Serviced. Thank You Team Hayes Ford Lincoln
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase