Hayes Ford Inc.

3.9
(46 reviews)

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3.9
(46 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I would NEVER use Hayes Lincoln for service

I am amazed that Mark Hayes allowed his service department to tell customers that they have “bigger, money making jobs, and don’t have time to help us”. REALLY? I am asked at the lack of customer service, and I’m SHOCKED that Lincoln Motor Company allows their customers to be treated this way.

1.0

I would NEVER use Hayes Lincoln for service

I am amazed that Mark Hayes allowed his service department to tell customers that they have “bigger, money making jobs, and don’t have time to help us”. REALLY? I am asked at the lack of customer service, and I’m SHOCKED that Lincoln Motor Company allows their customers to be treated this way.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Joan, we regret to hear that you are displeased with your recent experience with us. Please reach out to Jessica Judd at (802) 334-6587 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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5.0

Mr. Thomas Burrows

Wonderful experience with Jessie. It took some time as the Bronco was delivered to Hayes Ford but the next day had a recall and had to wait for parts, but I'm glad I waited.

5.0

Mr. Thomas Burrows

Wonderful experience with Jessie. It took some time as the Bronco was delivered to Hayes Ford but the next day had a recall and had to wait for parts, but I'm glad I waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Thomas, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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5.0

Hayes Ford Lincoln

Pick up and delivery service is fantastic. Everyone is very cordial and helpful. I would highly recommend this little gem hidden in Newport, Vermont.

5.0

Hayes Ford Lincoln

Pick up and delivery service is fantastic. Everyone is very cordial and helpful. I would highly recommend this little gem hidden in Newport, Vermont.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Joan, thank you for leaving such a great review and high star rating. Thanks again for the recommendation, and have an amazing day!

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5.0

Hayes Servicde

Service department very courteous and timely. They know your vehicle and are on top of everything. They always offer to wash vehicle which is so beneficial.

5.0

Hayes Servicde

Service department very courteous and timely. They know your vehicle and are on top of everything. They always offer to wash vehicle which is so beneficial.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Beverly, we are happy we could make your experience a positive one! At Hayes Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

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1.0

DO NOT BUY A CAR FROM HAYES FORD INC!!

ATTENTION!! DO NOT BUY A CAR FROM HAYES/FORD IN NEWPORT VT!! I WAS SOLD A LEMON, THE CAR I BOUGHT SHOULD HAVE NOT BEEN ALLOWED TO BE SOLD, THE UNDER FRAME IS ROTTED, THE BRAKES AND EXHAUST IS ROTTED AND ALSO THE ROCKER PANELS. THIS DEALERSHIP IS FULL OF LIES, AND THEY CLAIM TO BE HONEST WITH THEIR CUSTOMERS. HE WOULD NOT GIVE ME ALL MY MONEY BACK. I HAD TO EAT $1,100 SO ITS TIME TO RAISE SOME xxxx!! DO NOT BUY A CAR FROM HAYES/FORD INC

1.0

DO NOT BUY A CAR FROM HAYES FORD INC!!

ATTENTION!! DO NOT BUY A CAR FROM HAYES/FORD IN NEWPORT VT!! I WAS SOLD A LEMON, THE CAR I BOUGHT SHOULD HAVE NOT BEEN ALLOWED TO BE SOLD, THE UNDER FRAME IS ROTTED, THE BRAKES AND EXHAUST IS ROTTED AND ALSO THE ROCKER PANELS. THIS DEALERSHIP IS FULL OF LIES, AND THEY CLAIM TO BE HONEST WITH THEIR CUSTOMERS. HE WOULD NOT GIVE ME ALL MY MONEY BACK. I HAD TO EAT $1,100 SO ITS TIME TO RAISE SOME xxxx!! DO NOT BUY A CAR FROM HAYES/FORD INC

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really apologize that you feel this way. We did however discuss these issues with you prior to the purchase and even had you sign on the bill of sale that you were aware of the issues and acknowledged them. We did give you a full refund, minus the Tax, title and registration, which is completely out of our hands and will need to be addressed with the state and we hope that you can find a resolution with them as well.

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5.0

Hayes Ford

Best dealer in Vermont. Excellent sales and service.

5.0

Hayes Ford

Best dealer in Vermont. Excellent sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Joan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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5.0

Great Customer Service

Took the time to understand my needs and answered all questions accurately.

5.0

Great Customer Service

Took the time to understand my needs and answered all questions accurately.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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5.0

Hayes Ford Service

The greeter and service staff are excellent at their jobs!

5.0

Hayes Ford Service

The greeter and service staff are excellent at their jobs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Steve, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Hayes Ford for all your vehicle needs! Take care!

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5.0

Extraordinary Customer Service From A Great Team

Extraordinary Customer Service From A Great Team This Is Why I Drive 100 Miles To Purchase And Have My Vehicles Serviced. Thank You Team Hayes Ford Lincoln

5.0

Extraordinary Customer Service From A Great Team

Extraordinary Customer Service From A Great Team This Is Why I Drive 100 Miles To Purchase And Have My Vehicles Serviced. Thank You Team Hayes Ford Lincoln

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

xxxxty dealership ever don’t go to it

They sell you junk cars that are pretty are like lemons on top of that bad customer service ever especially the owner hanging up on the the customers and also treated them like xxxx and really rude and disrespectful to work with, they have have bad work ethics as well soo who ever sees this do not I repeat do not go to this xxxxty xxx dealer ship cause it’s really horrible…..

1.0

xxxxty dealership ever don’t go to it

They sell you junk cars that are pretty are like lemons on top of that bad customer service ever especially the owner hanging up on the the customers and also treated them like xxxx and really rude and disrespectful to work with, they have have bad work ethics as well soo who ever sees this do not I repeat do not go to this xxxxty xxx dealer ship cause it’s really horrible…..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact Jessica Judd at (802) 334-6587 so we can work towards a resolution. We look forward to hearing from you. Take care!

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