Carr Subaru

We test drove a vehicle with Sam, then made an offer on it during a text exchange. He offered to get it at that price. Then we set up a time next day to pick up our new car, drove into the city to do this, and during the ride, there was another text exchange. He notified us the car would actually be more money. We balked, and we said we had agreed to a set price the day before. He said we didn’t actually have a deal the day before. We were frustrated at the non- transparency, and so we said he could keep the car. He said that he couldn’t actually keep this car, because it has sold. But he could sell us another. This confused us even more. Why were we coming to pick it up then? All in all, not transparent, not professional. … We wasted a lot of time dealing with him. And the car in question is still up on their website for sale, days later. Sheesh.

Jr. help with the sale of the 2021 Tesla Model 3 I purchased in December 2024. No pressure, he was easy to work with. It was Brian Borjas who provided excellent follow up to the sale. He worked with me to correct a non functioning fog light. His commitment to my satisfaction was evident in his great communication and follow up. Thanks Brian, Jr., Salah and Carr!

I purchased a 2019 Chevy Bolt at the end of 2024. My primary purpose was to get a good value and take advantage of the Federal EV tax credit. They were able to apply at the time of sale (registered with IRS). They have a great selection of Chevy Bolts to choose from. I had a specific budget and they worked with me to find the right vehicle. I worked directly with Bethany McNichols, whom was a pleasure to work with. I appreciated her friendly nature and attentiveness to my requests. The sales manager and finance person were also great. I normally dread dealing with car dealerships, and I had a great experience. I was very flexible, and had other options, so was not feeling any pressure. They were very reasonable, and I didn't feel high pressure tactics or aggressive overselling that I've experienced elsewhere. If you need one of the GM buyback Volts that have been refurbished, go here!!! Great selection, fair price, and quick transaction.

Had a very easy and good trade in experience with Jessica Wallach! She made the process very smooth— very transparent, answered all our questions easily w/ specs on all the things we were interested in, no pressure, and very kind and professional. Carr gave us a fair trade for our Ascent and we love our new car. Many thanks, Jessica!

Loved working with Jess! Couldn't have asked for a better experience! We tried out a number of cars including the Solterra, Outback Wilderness, and Forester. If I, at 6'7" and 260 pounds, would have fit better in any of the cars I would have bought.

My experience with Travis and RJ at CARR Subaru was the smoothest and most pleasant I've ever had at a dealer. We came to look at a specific Crosstrek Limited at an outstanding price, and Travis could not have made the process any easier. He was polite, knowledgable, transparent, and exceedingly helpful. And, when it came time to purchase, RJ kept up the high standards with his straightforward, highly competent, efficient, and helpful finesse. After purchase service was also first-rate: we had a little technical hiccup, and Travis calmed me down and followed through immediately to make sure the concern was addressed. We are now big fans of CARR: committed and high integrity employees like these are gems.

Eric and RJ have been amazing with helping me purchase my very first brand new car! They have made the process so easy and are amazing at continuously making sure I am satisfied with my purchase! Thank you Eric and RJ

Nick was very helpful in setting me up with my new Outback. He had previously helped my sister get her Forester, and when I was looking for a car she brought me to see him. When the base-model I was looking for was not on the lot, Nick drove down to Salem and back to bring me exactly the car I wanted. I am very happy with the customer service provided and with my new car.

4.5 stars....SJ (SterlingJoy) was fantastic to work with due to her excellent customer service skills! Her communication was friendly and thorough. She was very organized, and put together my deal in one day. I live two hours away so having everything ready when I came up was amazing. I was very impressed with the full changing station and complimentary diapers in the women's restroom. The only reason I did not give a 5 star rating was because my tank was not filled with gas for the ride home (no promises broken) and I was told the vehicle had been painted by the dealership (maybe I misunderstood). If they did paint, it was not good coverage. There were multiple white scrapes on the rear bumper. Thank you to everyone who helped me. It was a great car buying experience. Single Mom

Polo was a pleasure to work with while buying a new crosstrek. Looking forward to coming in for service for years to come.