Reviews
Write a reviewReplacing car for SUV
Joseph was very determined to make my day! Definitely a people person. The financing department was the best I have ever worked with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience at Laurel Ford!
Bought a new truck at this dealership. Bobby was wonderful to work with and it was a no-pressure sale. Highly recommend him and the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
good customer service
Very friendly, went through all options and explained everything. understood what we wanted and didn't push for a bigger purchase. Straight to the point....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oil Change
I was just taking a walk while getting an oil change when Joseph approached me in the lot and asked if I needed any help. He questioned me about my interests in cars and proceeded to show me some cars that they had available. In the end he gave me great info and sold me a new car. He answered all my questions excellently and was patient about my decision.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Gary L. Dunmeyer
When I returned to Laurel Ford after my first 5,000 mile service check, I was greeted by Toni, my service representative. She was extremely friendly as well as helpful in explaining the service process on my new 2014 Ford F-150 Truck! After a very pleasant and short wait time to have my services completed on my Ford F-150, she personally came to me and said that everything was great in aspects of the oil change, tire rotation, brake inspection and engine inspection. She carefully went over each detail with me making me feel that my truck was in excellent shape and in good service hands at Laurel Ford. I certainly would recommend anyone to visit Laurel Ford for their genuine honesty, diversity in vehicle selections, no harassment selling experience, and hospitality. They have all you need while you are waiting to either buy, sell, trade or service your vehicle under that great LOG CABIN OFFICE! That includes, coffee, beverages, water, cookies, etc. Thanks again Laurel Ford for a satisfying service that is worthwhile in my book!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Dealer Laurel Ford
Bobby @ Laurel Ford worked our deal and was knowledgeable and great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Review
The service was excellent! The employees were friendly and very helpful. They quickly diagnosed the issue and scheduled an appointment time that was convenient for me and what the expected cost would be. The work was done in the time they estimated and they promptly informed me when I could pick up my vehicle. The service adviser explained what the problem was and what the technician had done to fix it. I would definitely recommend Laurel Ford to anyone looking for a great customer experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Walk in Service!
Laurel Ford has always been a very comfortable location to shop and have service work you can count on performed with confidence. Not only have I purchased a truck from them but slowly making it a better tow vehicle with the help from their sales and service team to get it done and in the time frames I need it! OUTSTANDING customer service and always with a smile or two. From Oil changes over the years to add on item of my own they step up and take it on every time I see them and for that I recommend them to my friends and neighbors who's looking for a vehicle as well as quality service! Keep up the great work TEAM Laurel Ford!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Friendly and helpful service.
Bobby was very helpful and informed me of all features in my car. Overall service was great and welcoming.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
A great buying experience with a very professional salesman. Joe Daugherty listened to my needs and found the right kind of vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase