Reviews
Wonderful experience
We went to Archie Cochran to look at Ford Expedition's and left thinking about an F350. We called Jay on his day off, Monday, and left with a truck by Friday. We added some options to it and it couldn't have been any easier. We left with the truck we wanted! It couldn't have been more smooth or easy. We will be purchasing from Mike & Jay again in the near future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice job!
I walked in to the service department, and Lindsey immediately found the time to get my vehicle in to a tech. The gentleman got to work and had my vehicle repaired and tested and back to me. I'm very impressed with the efficiency of the service department and the work performed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Please let us know if there's anything else we can do for you.
Top notch dealer
Great group of people and I will be going back. Worked with me and did what I needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're always happy to help our customers at Archie Cochrane Motors. If you need more help, our team is available to talk -- safe travels!
Great service, friendly staff.
I get my Edge serviced at Archie Cochran even though I didn't purchase it there because they do all my maintenance service at one time which is very useful for me since I live quite a distance away.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service dept but don't forget the details
One suggestion that would have improved my service appt. Due to another commitment I delivered by car for service on a Sunday evening for a Monday morning appt. There is a nice instructional sign about using the drop box and form to leave my keys however there were no forms in the holder to use to identify my keys and the service required so I had to drive to Shopko, buy some envelopes,come back to the service dept and used that to drop in the slot. Conclusion: If Ford has a process to make service more convenient, please don't frustrate your customer by not using it. Thank you.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very Accommodating
I appreciate their efforts in locating and acquiring the exact Explorer that we were looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and review, Jeffrey. We sincerely thank you for your business and hope to continue serving you for many years to come!
Truck starts fine "now"
disregard first evaluation just sent. cancelled call to get 87f250 back in. repair seemed to have worked - just went out to start truck. glow plugs kicked in - truck fired right up - tried a different way to start seemed the diesel was not getting enough diesel so I took pedal to the floor board then released then half way and that did the trick and truck fired up and idled. I cancelled call for re-inspection since it seems fine now.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Comfortable customer lounge.
The service was prompt and the attendant was very good explaining everything to me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Archie Cochrane Motors. If you ever need any help, please give us a call!
Archie Cochrane Ford
No pressure. Very nice and helpful salesman. Fair deal. Nice vehicle. Very smooth purchase.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, Leslie! We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Thanks again for the positive feedback!
Friendly staff!
I had my 10,000 mile service on my 2015 Ford Fusion. Everything went smoothly and the gentleman statue service desk was very friendly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business.