Reviews
I brought in my 2021 Ford Escape Hybrid for positive
I brought in my 2021 Ford Escape Hybrid for positive crankcase pressure and unstable idle. I described the symptoms in detail, including the fact that DTC P0505 appears during the KOER test, which I confirmed using ForScan. The dealership charged me $210 for diagnostics, but no real testing was done — no KOER, no crankcase pressure check, no vacuum test. Instead, I received an “educated guess” that the throttle body “could be” the problem, based on a 3.5° ETC_TRIM value that never showed up in my own PCM logs (idle or driving). I followed their guess, spent another $190 of my own money to replace the throttle body, and of course — nothing changed. The symptoms and error are still there. No real diagnosis, just an assumption. Extremely disappointing. I paid over $400 total for a theory, not a resolution. This kind of approach is not acceptable for an official Ford service center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Viktor, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way, and we would appreciate the chance to discuss this matter further. We would like the opportunity to address your concerns. Please reach out to us directly at (406) 656-1100 when you have a chance. Thank you, and we look forward to hearing from you.
we found a car, the salesman was great and we appreciated
we found a car, the salesman was great and we appreciated all the time he spent explaining the features. took it for a test ride with the salesman and he explained all the functions on the dash and interior functions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great dealership, would highly recommend.
Great dealership, would highly recommend. Very polite staff, no pressure, listen to your needs and wants.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Joel did a great job navigating the purchase process for
Joel did a great job navigating the purchase process for our transit van. He made a great effort to answer all questions and was very patient with our purchase, pickup, and sale. I would recommend anyone to work with Joel.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchases a truck from Archie’s and had a great
Purchases a truck from Archie’s and had a great experience. The negotiation was fast and fair. These folks really know their product and how to best fill the customer’s needs. I would highly recommend Archie Cochrane Ford, the people are great to work with and the selection of vehicles is the best in town!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Very helpful staff and eager to make the deal work for
Very helpful staff and eager to make the deal work for you instead of them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Nick Brachtenbach listened to our needs, ensured he
Nick Brachtenbach listened to our needs, ensured he understood, and suggested the vehicle that checked all of the blocks. The entire staff was very professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dennis, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Archie Cochrane Motors, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Good experience with all dealer employees; sales,
Good experience with all dealer employees; sales, managers, finance. Would definitely recommend the dealership to you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!
THIS WAS A QUICK AND EASY CASH DEAL.
THIS WAS A QUICK AND EASY CASH DEAL. I SIGNED A PURCHASE ORDER OVER THE INTERNET, TRAVELED 100 MILES, FILLED OUT PAPERWORK AND HEADED HOME.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I have window shopped Archie Cochrane for years!
I have window shopped Archie Cochrane for years!! I have always loved Fords but figured I would have to travel great distances for any kind of savings. Archie won my business in a weekend! I felt they were fair and competitive. I hope for a long repeat relationship.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Levi, your satisfaction means a lot to us, and we truly appreciate you choosing Archie Cochrane Motors, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
