Reviews
All employees are very helpful and respectful.
All employees are very helpful and respectful. They get you what you need and look for YOUR best interest and not theirs. They do services in a timely manner and do a great job at doing it correctly and efficiently. I would recommend anyone looking for service or for a vehicle to come to Lithia.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fidel, thank you for the glowing review! We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities took great care of you. We appreciate your recommendation and look forward to serving you again in the future!
We’ve purchased a few cars with Patric being our
We’ve purchased a few cars with Patric being our salesman. He never disappoints, makes the process smooth and fast.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carmenpena09, thank you for your continued trust in Patric and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that each experience has been smooth and efficient. Enjoy your new ride!
I had a basic service/ oil change and filter done on my
I had a basic service/ oil change and filter done on my 2021 Ram 2500. When I got home and parked my vehicle I noticed oil on my driveway concrete. After further exam I notice oil all over the frame, shock and oil pan where the oil filter was replaced. If it was obvious to me it should have been obvious to the technician that serviced my vehicle. Very disappointing and careless.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the oil issue after your service. We strive for thoroughness and it's clear we fell short this time, which is disappointing. Please reach out so we can address this situation promptly and ensure it doesn't happen again in the future. Thank you, John Hileman - Service Manager - johnhileman@lithia.com
The sales team and the service department are always
The sales team and the service department are always working hard to make sure that I have get great service and leave happy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, we're delighted to hear that our sales and service teams at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities are meeting your expectations. Thank you for the kind words! See you again soon!
Received excellent service when my truck broke down while
Received excellent service when my truck broke down while visiting from Oregon. Vanessa made sure our truck was looked at and then explained what the issue was. Would use this dealership if I lived in the area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Vanessa and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided you with excellent service during your visit. Thank you for sharing your experience, and we're glad we could assist while you were in town!
Our purchase was great experience.
Our purchase was great experience. Any of our concerns were quickly taken care of. Thank you Johnny.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear that you had a great experience with our staff, Johnny, during your last visit. We hope you enjoy our new car. Come see us again soon!
Great after sale followup.
Great after sale followup. Somewhat limited selection but got fairly close to the truck I wanted. The color was not my favorite but the pricing made it work for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad to hear that our after-sale follow-up and pricing met your expectations. If there's anything else we can do for you, feel free to reach out!
The service was the greatest ever.
The service was the greatest ever. Took several tries to find the problem but in the end it was fixed and we’re happy with the results. Thank you so very much for service department and technician for your dedication.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Winchestermr, Thank for the kudos to our service team! We're delighted to hear that our service department and technician were able to resolve the issue for you at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thank you for your patience and kind words!
Communication is great and service was excellent with
Communication is great and service was excellent with lots of detail! Oscar keeps in contact every step of the way
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Oscar provided excellent service and kept you informed throughout your experience at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thank you for sharing this feedback! See you next time!
mike in service is the advisor you need to use and
mike in service is the advisor you need to use and followes up on calls
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive review and for giving Mike a shout out! Our team looks forward to seeing you again soon!