Reviews
Amazing
At first it was hard to believe, that I had bad credit and Lithia helped make my dreams come true. The car of my dreams is now in my driveway, and Jesus Rivera helped me out until I was the proud owner of an SRT8. I want to thank you for everything you did I really do appreciate it. If anyone ask me where to go I’m going to say Lithia in Kennewick is the place to go
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
Very good as always Don always takes very good care of us. Alana did a awesome job too. Had oil change and recall done. Also couple extra requests done too. Thanks Del
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Another Great experience.
Great experience they tried very hard to get me what I wanted. They didn't get pushy and were very patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Employess and Very Helpful!
Brittany was so much help and made my car buying experience very smooth and easy! Also thank you for the help from Josh as well, they were both great to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeep Liberty Repair
My Jeep went in for an oil change and a 5,000 mile powertrain check. The night before we took it in, the check engine light came on. The whole time my Jeep was at the dealership, I was in constant contact with the person handling the repairs. Parts had to be ordered twice due to damage in shipping, With every thing, I was kept in the loop.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Review
Great service, employees very nice and attendant. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Warranty Repair
They were able to diagnose the car that day. Get the part in overnight fix it the next day. Customer service is great. Alana is very helpful knowledgeable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Timely and friendly.
Everyone is always sincere and seem to be very professional. Quality work and that is done in a timely manner. I highly recommend this shop.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Express Lube
Made my appt one day ahead. They got me in and out pretty quick. Everyone is pleasant. Good experience. (Except for this review experience. It may be the last one I do because there are too many rules to filling it out)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
parking
the service is great, but parking is crowded and not always easy to find a spot or to get out of a parking spot due to cars being so close behind or next to you.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair