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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

(978 reviews)
Visit Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 7:30am–4:00pm
Sunday 10:30am–6:00pm Closed
New (509) 795-5415 (509) 795-5415
Used (509) 795-5414 (509) 795-5414
Service (509) 795-5538 (509) 795-5538

Reviews

(978 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Oil change

No appointment but service department got me right in without too long of a wait. Great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Lithia Dodge of TriCities

Love this dealership! We have now purchased 2 new vehicles from here and will keep returning! From the sales guys Patrick/Travis to financing Clayton/Chris they all give exceptional service. They found exactly what we were looking for and for the price we were looking to spend. Don and the service department has been great with my oil changes etc.. and with speedy service. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Trip

Since buying a couple of vehicles from Litha, we've been going to this location of all service on our Dodge and Jeep vehicles. The staff is friendly, informative, and caring about their customers. They keep you updated throughout the entire process and even if they take longer than originally what was stated. We do not consider bring our vehicles anywhere but here. Keep up the good service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dodge oil change

We have been coming in for about a year with the unlimited oil change package and so far have had a great experience. Tina has always made sure to get the truck in and out and never tried to push a service not necessary (which I absolutely love btw). Today we were checked in by Mary and I was blown away by her level of communication and energy for something as simple as an oil change. Another vehicle required immediate attention and was put in front of the truck which was by no means a problem as I had gone back to work but Mary made sure to call and let me know as well as let me know when I could expect it to be ready. Mary was busy when I arrived to pick up the truck so Tina closed out the order. Appreciated their level of professionalism and team work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick Lube Service

Quick and Friendly Service. The Service Advisor Tina did an outstanding job. Very pleased with the personal service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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synergy

Every division of this dealership seemed to work together for the end result. From service, finance, and sales.. specifically the process of repair was conveyed to me in a timely fasion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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oil change

service was great, didn't even have time to finish my cup of coffee. I know you are looking for great reviews but there isn't much to say about an oil chane

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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very well satisfide

to whom it may concern. I would like to let you guys know that rose at Lithia dodge in try city's is a wonderful person.. I would recommend her to every one she make u fill like family.. and that's what I like.. she went over and beyond for us..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Warranty/recall work

They were quick and had the part my vehicle needed in Stock.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Experience

Tine really took the time to explain all the service needs for our vehicle and even texted us with updates on their progress completing the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.