Reviews
Write a reviewPlease avoid this dealership, they will do nothing but
Please avoid this dealership, they will do nothing but screw you over by selling you someone else’s problems and charging you for it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Learn from our mistake with their 2021 team. Their letter...
Learn from our mistake with their 2021 team. Their letter offering to purchase the car we purchased and serviced here locally brand new 6 years ago wasted a lot of our time. Their hand addressed letter arrived stating $5,691 would be offered for our '2014 Spark LT1 with 89k miles. We called to check out their details; we shared the car details from our craigslist ad with pics and car fax report, asking $6,500 (including set of top of the line snow tires, lightly used). We called again to be assured there were no tricks to their offer. We drove an hour after work to deliver the car, and then we were expected to take their price reduction of 12.5% to "detail" the car?! Nope!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Great customer service , staff is friendly and res
If you need a new car ask for Ricky his great I had the best experience Ricky did every thing he said he would. I would totally recommend this place. Keep up the good work Ricky and may God bless. Thank you for treating me and my family with respect and helping us out. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're pleased to know that Ricky was able to exceed your expectations and really help you out! Thank you so much for the feedback and the kind words about Ricky. Have a wonderful day!
2017 Ram 2500 6.7L - Bogus diagnostic of DEF pump
Our 2017 Ram 2500 6.7L Cummins had a "Low DEF" light come on. I verified this code prior to taking it to Speck at a local Autozone. To be specific, the code in question was P203F (Low DEF). Having confirmed this, we took our Ram into Speck for diagnosis into why the code was not resetting. We received a call from Angel, the service manager, who informed us they had also discovered a P207F (DEF quality code) and the cause was contaminated DEF in our truck's DEF tank. We had just filled up the tank prior to receiving the original code (P203F) and while the DEF gauge was registering as 100% full, the check engine code was still on. Angel informed us, due to the contamination in our DEF the $2400 repair would not be covered under warranty. I was informed the mechanic had pulled a sample from our truck and it registered as 34%. According to American Petroleum Institute, 34% concentration of urea is still within specifications; however, Speck advised it was of their opinion the DEF was contaminated and it would not be covered. I contacted the local fueling station and got in touch with the fuel company. A sample was pulled from the DEF bulk tank and a sample from my truck, at my own request. Both samples were sent off to a Pilot J lab and returned with results showing zero contaminants or any reason to warrant the code being thrown. This information was provided to both Speck and FCA Corporate who both continued to deny the repair under warranty. This all took place over the course of two weeks, during which we were denied a rental and so were out of our truck for the entire duration. I finally instructed the dealership to clean out the tank and pump with distilled water, reinstall, and I'd deal with the issue myself. After picking the truck back up, I provided my own DEF and the codes cleared themselves. I put in 105+ miles after picking it up and have not seen the code return. At no time did Speck change their diagnosis of the truck and at the time of pickup, had me sign an acknowledgement I was refusing the repair. The quoted repair was for a part which did not require any fix. The diagnosis was not a diagnosis at all -- it was simply looking at the first possible cause for the code (P207F) and shoving that down my throat. When presented with information which showed the original diagnosis was not legitimate, Speck did not look into any other causes for the code and again indicated I needed to replace the pump. What is the point in having a warranty when the dealership and corporate turn a blind eye to legitimate information, simply to deny the repair in order to turn a profit. Based on this experience, I agree with the notion dealerships employee salesmen (service writes) and parts changers (mechanics). The notion of repairing vehicles is out the window. In closing, the DEF pump they quoted cost $1,750. Interestingly enough, I could source the same MOPAR DEF pump from Athens Dodge for $1,190 shipped. Of course, there turned out to be nothing wrong with the pump in the first place, but still -- if you need service, save yourself a headache and go somewhere else. If you're looking to simply have parts changed out on a whim, go to Speck. - Jonathan
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
cyager76@yahoo.com
They did an excellent job repairing my 2014 Equinox
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience
Eddi did a great job, it's always a pleasure working with him! He made our vehicle purchase quick and easy. He allowed us to head out to lunch while he fixed all the paperwork and dealt with the red tapes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding Service!!
My salesman Gibby Briones and finance guy Pedro both went above and beyond during our car buying experience. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent job
We always can expect great service from C Speck in Sunnyside and appreciate their prompt courteous service that we receive each time. Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Service is always good and staff is always friendly. However after a trip over the mountains i noticed my windshield wipers aren't cleaning as they should. Especially since one was suppose to have been replaced😞
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Service Warranty
Luis was great and went out of his way to assure the vehicle had all the work completed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase