Unhappy with the service department!! Have called twice for Craig in service department and left message twice one with a girl front desk on Thursday ... that answered the phone and asked to have Craig call me back!! Second time Friday and Ryan took a message to give to Craig a message to call me about my car. Still hearing noises through back window. Won't purchase another vehicle and won't have Craig work with me again. Nothing was solved when I had it in last week!
If you haven't been to Kolar, I would highly recommend you stop by. Clean facility, friendly people and very knowledgable staff.
Thank you again for choosing Kolar. We sincerely value your business! If you ever need anything else from us, please feel free to give us a call or st...op by. Have an awesome day!
I purchased a 2001 Toyota Tundra via cars.com from this dealer. They had the vehicle I wanted for a fair price. I would highly recommend buying a car from... this dealer.
Thanks, Walter! So glad everything worked out :)
I have bought 5 cars from this dealership, and they have all been fine.
Dont buy the oil change package unless you have all day to sit and wait for it. I learned more from Google on my cars features than I did from the salesperson.... great car but I'm not going back to purchase another from them.
I brought my 2015 Silverado in October 28th for transmission issues, and it was finally looked at on October 30th. Brent the service advisor called stating... that they ordered a part to fix the truck and he'd call me when it's ready. He didn't tell me what was wrong, how long it would take, and how much it would cost. I had to ask!! He failed to tell me the part was on back order. The service was covered under warranty, I was denied a rental/loaner vehicle. I tried to share my complaints with the service manager but my calls went unanswered until I emailed the General Manager. I then contacted Customer Care who told me I was entitled to a rental which the dealer still failed to provide me. I finally got my truck back November 15, over 2 weeks. Brent has NO knowledge of vehicle mechanics, he stated he thought it would be a simple service, also his description of the part was a cover with bolts. OK..... Upon getting the vehicle back I found out they had to drop the transmission, replace gaskets, filter, fluids, and gears 1,2,3,4. Not so simple. Another service writer told me I probably didn't get the rental because I'm the 2nd owner. what part of that comment makes any sense?!?! I purchased the vehicle at Rice Lake Chevy with a warranty. The service manager, service writers at Kolar Chevy should Not be employed in the automotive industry. DO NOT TAKE YOUR VEHICLE FOR SERVICE AT THIS DEALERSHIP!!!
It’s a joke to buy a vehicle from this place put 500 down the day before I could get there went to the bank they cut the check went to pick up the vehicle... up the next day they sold it before I got there what a wast of time. The sale manger then tried to sale me another vehicle wow
Everything was done in the time promised, which I appreciated.
Worst dealership ever. Walked after being ignored for 10 minutes. Finally had to ask for help. After being walked over to the sales managers. The first... one laughed in my face. I will never go back here. They will treat you poorly.
Best service ever. Would recommend Kolar to everyone