Jess Ford of Pullman

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(201 reviews)
Visit Jess Ford of Pullman
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–6:00pm 5:30am–5:30pm
Tuesday 8:00am–6:00pm 7:30am–5:30pm
Wednesday 8:00am–6:00pm 7:30am–5:30pm
Thursday 8:00am–6:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

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New (509) 715-6031 (509) 715-6031
Used (509) 339-7325 (509) 339-7325
Service (509) 715-6048 (509) 715-6048

Inventory

See all 86 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2022.
Jess Ford is proud to invest your dollar back into your community. Serving Pullman Moscow Lewiston Clarkston Colfax and all rural and surrounding communities with New Ford and a variety of inspected pre-owned vehicles. If you are out of the area..don't sweat it WE DELIVER! Say Yes to Jess because we'll say Yes to You!
Say Yes to Jess because we'll say Yes to You!

Service center

Phone number (509) 715-6048

Service hours

Monday
5:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Would never work with dealership, had a deal worked out

Would never work with dealership, had a deal worked out on a navigator but they sold it the day before it was to be delivered. Don’t have much respect for a dealership that does business like this.

1.0

Would never work with dealership, had a deal worked out

Would never work with dealership, had a deal worked out on a navigator but they sold it the day before it was to be delivered. Don’t have much respect for a dealership that does business like this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Joshua, We are truly sorry of your recent experience!

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1.0

Did not receive a response to my inquiry.

Did not receive a response to my inquiry. Non at all. There is no excuse for that

1.0

Did not receive a response to my inquiry.

Did not receive a response to my inquiry. Non at all. There is no excuse for that

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Wonderful experience from A to Z. Will definitely be...

Wonderful experience from A to Z. Will definitely be coming back for all my vehicle needs!

5.0

Wonderful experience from A to Z. Will definitely be...

Wonderful experience from A to Z. Will definitely be coming back for all my vehicle needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

Professional superior service department I was actually...

Professional superior service department I was actually told to take my Lincoln to Jess Ford by Lewiston Joe Hall As they refused to honor my nationwide Ford/Lincoln warranty so off to Jess Ford we went I will never recommend ,refer or buy from Joe Hall and have discovered that I’m not the only one who has issues with Joe Hall.Jess Ford made sure I had a rental car waiting at the dealership my car was repaired and warranty honored the service department is incredible like old time customer service.Joe Hall Ford/Lincoln could use some pointers from Jess Ford Pullman.

5.0

Professional superior service department I was actually...

Professional superior service department I was actually told to take my Lincoln to Jess Ford by Lewiston Joe Hall As they refused to honor my nationwide Ford/Lincoln warranty so off to Jess Ford we went I will never recommend ,refer or buy from Joe Hall and have discovered that I’m not the only one who has issues with Joe Hall.Jess Ford made sure I had a rental car waiting at the dealership my car was repaired and warranty honored the service department is incredible like old time customer service.Joe Hall Ford/Lincoln could use some pointers from Jess Ford Pullman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Greasy.

Sales manager “inadvertently” priced my trade 12k below book. I looked past it and let them take another shot. Arrived at a deal and asked them to send a purchase agreement to my bank. They pulled out of the deal saying that if I didn’t finance with them there was no deal. Never stated it was a stipulation. I’m sure this is not what the Jess family had in mind. I will never do business with them.

1.0

Greasy.

Sales manager “inadvertently” priced my trade 12k below book. I looked past it and let them take another shot. Arrived at a deal and asked them to send a purchase agreement to my bank. They pulled out of the deal saying that if I didn’t finance with them there was no deal. Never stated it was a stipulation. I’m sure this is not what the Jess family had in mind. I will never do business with them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Daniel, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please contact our General Manager, Daniel Hart at (509) 334-6000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

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1.0

Traveling through Pullman to Spokane. Had a bad vibration...

Traveling through Pullman to Spokane. Had a bad vibration in my car. Stopped in to see if someone could look at it. Was told to leave for a couple of days. I asked and "Be stranded?" Again told the same thing. No care for the customer at all. How is you don't live in the town do you drop off a vehicle? Guy at service desk needs to have listening training so he can actually help people.

1.0

Traveling through Pullman to Spokane. Had a bad vibration...

Traveling through Pullman to Spokane. Had a bad vibration in my car. Stopped in to see if someone could look at it. Was told to leave for a couple of days. I asked and "Be stranded?" Again told the same thing. No care for the customer at all. How is you don't live in the town do you drop off a vehicle? Guy at service desk needs to have listening training so he can actually help people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

On time and friendly

The last three Fords I owned came from Jesse Ford and I'm still going back for more as you can see. Thank you Jesse Ford

5.0

On time and friendly

The last three Fords I owned came from Jesse Ford and I'm still going back for more as you can see. Thank you Jesse Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Timely response, good explanation of work and why it was nee

The people who helped me at Jess Ford were courteous, professional, and thorough. I needed a programmed key replacement and received it plus the duplicate I wanted.

5.0

Timely response, good explanation of work and why it was nee

The people who helped me at Jess Ford were courteous, professional, and thorough. I needed a programmed key replacement and received it plus the duplicate I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

They can spell Customer Service

Unlike my local dealer, Jess Ford gave me a time slot within a day or two. With no run around. I thought I had made a mistake buying the ford with the level of service from my local dealer. I bought the car there because the salesman treated very respectful, will never go there again. Jess Ford is awesome you should be proud of them. This was our first new Ford we ever bought. Only Chevy and Toyota in the past. They addressed my small issues and sent me home very happy. Kind Regards Ron Rumbolz

5.0

They can spell Customer Service

Unlike my local dealer, Jess Ford gave me a time slot within a day or two. With no run around. I thought I had made a mistake buying the ford with the level of service from my local dealer. I bought the car there because the salesman treated very respectful, will never go there again. Jess Ford is awesome you should be proud of them. This was our first new Ford we ever bought. Only Chevy and Toyota in the past. They addressed my small issues and sent me home very happy. Kind Regards Ron Rumbolz

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great Service

Jess Ford has a great service department. I made an appointment to have the oil changed in my Expedition. My vehicle was taken in on time and the service was completed quite quickly. The service manager was good about telling me what they did and what was upcoming for maintenance. I really trust these guys with my vehicle.

5.0

Great Service

Jess Ford has a great service department. I made an appointment to have the oil changed in my Expedition. My vehicle was taken in on time and the service was completed quite quickly. The service manager was good about telling me what they did and what was upcoming for maintenance. I really trust these guys with my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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