Jess Ford of Pullman

5.0 out of 5 5.0
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:30 AM - 5:30 PM

Jess Ford of Pullman Hours

Sales

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

5:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2019

Where your Powertrain Warranty and Customer Service last a lifetime! Jess Ford is proud to invest your dollar back into

...

your community. Serving Pullman, Moscow, Lewiston, Clarkston, Colfax and all rural and surrounding communities with New Ford, and a variety of inspected pre-owned vehicles. If you are out of the area..don't sweat it, WE DELIVER! Say Yes to Jess, because we'll say Yes to You!

"Say Yes to Jess, because we'll say Yes to You!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
182 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 20, 2017

    Extremely happy. They found the exact truck I was looking for. There patience with me was much appreciated. They saved me travel by delivering vehicle... closer to me. Awesome company. Steve is the greatest.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 27, 2017

    Andrew and the crew at Ford have always been professional and helpful. He keeps our family interest at mind and has been my go to for help regarding purchasing... vehicles. I've known him for at least 8 years and every purchase has been through him. Everyone there has been helpful to get us where we need to go.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your positive review means a lot to us and we?re happy we could help you! We appreciate your continued loyalty to Jess Ford of Pullman! If you have an...y additional needs or questions, we will be more than happy to assist you. Safe travels!

  • 5.0 out of 5
    September 27, 2017

    The service department was polite and helpful and efficient. My repairs were done in a timely fashion to my satisfaction. I would recommend Jess Ford to... my friends and acquaintances.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Michael, thank you for sharing your recent service experience with us! We're glad to hear everything was completed to your satisfaction. Thanks again ...for your recommendation! Take care!

  • 5.0 out of 5
    September 23, 2017

    As usual, while waiting, I caught up on my correspondence with customers. So the 30 or 40 minutes my service took was not wasted. The service that Jess... Ford can do in a matter of minutes would take me hours. The assurance of professional work gives me peace of mind on the condition of my F150!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to help, Robert! Please let us know if you ever need anything else! Take care!

  • 5.0 out of 5
    September 7, 2017

    We worked with Preston, and we really appreciated that he wasn't pushy or trying to upsell us. He listened to what we wanted and was very personable and... nice to work with. The financiers gave us a lot of good options without being pushy either, which we really appreciated. It was a really positive experience all around with everyone being helpful and listening to our needs. We love the powertrain warranty too!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Erin, thank you for your wonderful response to the quality of service our Staff provides! We understand it is a big decision where you purchase your c...ar from and we are grateful to have been chosen!

  • 5.0 out of 5
    August 17, 2017

    Shop crew were ready when I arrived with the vehicle and service was completed in about 30 minutes. I was offered a ride home but declined because I thought... the job would be done in a short time, and I was right.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are happy that we were able to get you back on the road so quickly, Donald. Please let us know if there is ever anything else we can do for you! Sa...fe travels!

  • 5.0 out of 5
    July 10, 2017

    The service people were very gentle, the service was fast, I think that it took just 50 minutes instead of one hour, they even started a little earlier... (10 minutes earlier than my appointment), this means I waited less than expected. The service person who received me, had a good and sincere smile. Internet was down, but usually it works. I went home and came back to pay my bill as soon as the system was working again.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 3, 2017

    This review is NOT about Ford, but about a dealership with some very good employees. In this case, it’s about one outstanding employee. Scott Burgess... of Jess Ford is the person I’m referring to. Our truck engine failed and needed to be replaced. The engine was replaced without any problems and was cover by our extended warranty. We rented a car and drove home to Oroville, California. We had just in towing expenses $680.00. Anyhow, I won’t go into all that. My wife had be back at work and didn’t have time off to drive back about 790 miles to pick up the truck. I’ve been very stressed about this event. The GOOD news. Scott called me and said he and his family are going to a graduation in Salem, Oregon on Saturday and will be in Salem on Friday. HERE’S what’s amazing. Scott said he can drive up to Pullman, from Spokane Washington (where he lives) and pick up your truck drive to Clarkston, Washington pick up our 5th wheel trailer and bring them to Salem and meet us there. It’s hard to put into words how I feel about this. Scott, you gave me new hope in people and I thank you from the heart. When people do things like this, it’s important to share it with others. Hopefully, the word gets around about Scott Burgess of Jesse Ford, of Pullman and is properly recognized for going above and beyond his duties. Spokane and Pullman people, can be proud. Scott, you have a very nice family, hope their proud when they read this. THANKS Scott & Jess Ford. If anyone wants to know more about this, it’s ok for Jess Ford to give out my phone number @ the dealership only.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 28, 2017

    I was pleasantly surprised with my experience at this dealership. They were knowledgeable, experienced, and helpful. They definitely seem to know their... trucks and what people want to do with their vehicles.

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    Shopped for a new car
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  • 5.0 out of 5
    June 16, 2017

    Routine service performed in less than an hour. Great customer service.

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