Jess Ford of Pullman

Only been here twice but really enjoyed the service! The waiting room was comfortable, the service was pretty fast and reasonably priced. The staff have a great attitude and sense of humor and are overall very professional. Beth was very patient when answering my questions on the phone.

I can’t say enough about the staff at Jess Ford! Andrew Ewing, Jonah Melchert and Tyler Mayse were all incredibly helpful in the process of my transmission replacement and the performance chip installation. Service is all about the people and Jess has an excellent crew! Thanks again, Gary Shelton

I was able to have my appointment scheduled within the week. Loren and Beth are wonderful to work with, they are incredibly knowledgeable and friendly! If you're looking for a tire rotation and oil change, they'll have you out the door in no time. The atmosphere is welcoming and relaxed. I did not feel as though anyone was trying to sell me something. I cannot recommend Jess Ford enough.

Would never work with dealership, had a deal worked out on a navigator but they sold it the day before it was to be delivered. Don’t have much respect for a dealership that does business like this.

Did not receive a response to my inquiry. Non at all. There is no excuse for that

Wonderful experience from A to Z. Will definitely be coming back for all my vehicle needs!

Sales manager “inadvertently” priced my trade 12k below book. I looked past it and let them take another shot. Arrived at a deal and asked them to send a purchase agreement to my bank. They pulled out of the deal saying that if I didn’t finance with them there was no deal. Never stated it was a stipulation. I’m sure this is not what the Jess family had in mind. I will never do business with them.

Professional superior service department I was actually told to take my Lincoln to Jess Ford by Lewiston Joe Hall As they refused to honor my nationwide Ford/Lincoln warranty so off to Jess Ford we went I will never recommend ,refer or buy from Joe Hall and have discovered that I’m not the only one who has issues with Joe Hall.Jess Ford made sure I had a rental car waiting at the dealership my car was repaired and warranty honored the service department is incredible like old time customer service.Joe Hall Ford/Lincoln could use some pointers from Jess Ford Pullman.

Traveling through Pullman to Spokane. Had a bad vibration in my car. Stopped in to see if someone could look at it. Was told to leave for a couple of days. I asked and "Be stranded?" Again told the same thing. No care for the customer at all. How is you don't live in the town do you drop off a vehicle? Guy at service desk needs to have listening training so he can actually help people.

The last three Fords I owned came from Jesse Ford and I'm still going back for more as you can see. Thank you Jesse Ford