Chipman & Taylor Chevrolet

Reviews

4.0 out of 5 4.0
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 30, 2018

    Great service and assistance. Worked hard to get me what I wanted. Took lots of time and care in helping me understand my new vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    April 9, 2018

    The oil change took way too much time. Everything else was fine.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2018

    This dealership was amazing! They were very receptive to our needs and very patient with my hesitations. My husband does the money part in our family... and I just want to pick out what I like and walk away. They really allowed me to do that. They were courteous, helpful, professional and very knowledgeable. Trevor and Dan were exceptional!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 23, 2018

    Always good customer service and coffee. Work was done under the time allotted.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 25, 2017

    I took my car in for repairs and was given one of their special loaners, I throughly enjoyed driving the newer loaner and it was quite a surprise to be... given it. It took a little longer than anticipated but I had no problems with that. Their work, service, and staff was beyond satisfactory. I've been taking my Chevrolet vehicles since 2009 when I moved here. Never disappointed. THANK YOU!!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 14, 2017

    AWFUL customer service. This was my worst buying experience ever: the salesman lied to me about when the car would be ready and was generally very unhelpful... in spite of knowing that I had just arrived to Pullman from Europe and needed some assistance. So unprofessional. I would never buy from them again and WOULD NEVER RECOMMEND ANYONE TO BUY FROM THEM. Extremely disappointed.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 26, 2016

    Thank you so much, Rahmad, for all your help! You went above and beyond for me and everyone I know will be advised to come to you for their next vehicle... purchase! You ROCK!! Thank you, Dan for making the paperwork so painless! I appreciate your sincere honesty! Chipman Taylor is my new and permanent favorite dealership!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    December 12, 2014

    Don't hear back for extended periods of time when trying to make a car deal and horrible trade in values

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    December 5, 2014

    I have had a Chevrolet since I could drive and have never experienced such complications with a dealership. I purchased the vehicle in western Washington... and moved to pullman for school. I am away from my family and new to the area, so having my car (new Cruze) be able to be serviced in Pullman seemed like a relief. I called upon my extended warrenty because my car kept not starting and would indicate the battery was the issue. I had two gentlemen come out and perform battery tests on the vehicle and everything checked out. I called the dealership in order to make an appointment because I kept getting stranded (being a young woman this is not ideal) and had a commute for work. I couldn't get a car, couldn't get seen for a week and was practically left helpless on the other end of the line. It makes me want to just make trips home to be serviced by my regular dealership because I have never felt so helpless. If you need a car or quick service don't even bother. It'd be easier and quicker (if your car can make it) to drive to spokane.

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello. Thank you for bringing this to our attention. While our goal is to help with repairs in a timely manner, there are times we are scheduled out c...lose to a week. We do apologize for that when it happens. I understand we were able to work with you to arrainge transportation as well as getting your car towed here Saturday. We will keep you informed as the repair process proceeds.