Reviews
Robert did a great job getting my Ford Pass up and
Robert did a great job getting my Ford Pass up and running. He found out the system was down after trying about every thing possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review! We're glad Robert was able to get your FordPass up and running — even with the system challenges. We'll be sure to pass along your kind words!
The worst experience I have ever encountered.
The worst experience I have ever encountered. Absolute chaos and despicable behavior. I will never work with any Eide dealerships in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We take all feedback seriously and regret that this was your impression. I'd be happy to visit with you if you're interested. You can email me at jesse.schuchard@eideford.com or reach me at 701-222-3500 ext 101. I wish you the best moving forward. Jesse Schuchard, GM
Jeremy and the Finance Department were outstanding
Jeremy and the Finance Department were outstanding providing personal service and answering questions. This Ford Edge was the easiest auto purchase we have had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good place to shop and the gas Guage quit but I havre
Good place to shop and the gas Guage quit but I havre sixty miles now
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was fast n easy.
It was fast n easy.nice people to work with. Colin called me n checked in all the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Drive in for an oil change spend minimal time with the
Drive in for an oil change spend minimal time with the service representative. Go to the clean waiting area with TV and coffee and in 45 minutes I’ve been briefed by the service representative as to the status of my car and on my way
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was great Dave did a great job handling the
It was great Dave did a great job handling the transaction and the follow up training, etc.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service team at Eide Ford Bismarck is second to none.
The service team at Eide Ford Bismarck is second to none. Lito was very thorough and advising me of the work that was completed, and it was completed on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We're glad to hear that Lito and the team provided you with thorough and timely service. We appreciate your feedback and look forward to helping you again in the future!
Posted one price on cars.
Posted one price on cars.com, trying to buy it for the posted price. Then they got back with much higher number. Classic bait and switch! Buyers beware! This is why stealerships should all go out of business. Tesla model of selling to public directly is the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Adam, we don't control pricing on 3rd party websites like Cars.com. They pull our inventory feed online and can certainly make mistakes. I'd be curious as to which vehicle specifically you are talking about. Considering you are about 1400 miles away, I would understand that you're unfamiliar with our pricing process and reputation locally as we certainly aren't the "stealership" you're referring to. If you have a screenshot of the pricing you saw on Cars.com, please email it to me at jesse.schuchard@eideford.com and I'd be happy to see what we can figure out for you. Hopefully we can work something out and show you how beneficial dealerships are to customers and local communities around the nation. -Jesse Schuchard, General Manager
bought a truck from them on wednesday by thursday morning
bought a truck from them on wednesday by thursday morning cel lights called and ask if i could return it and they said no. tired to call the service manager two days in a row no return calls. salesman tells me to bring it in. he drives it back and within 30 minutes hes back and guess what no codes. so i take it back in today and the underwriter tells me well with no codes thete nothing we can do but we will look at it 6 hours later they call me back saying they couldn’t find anything. which is a 💯 percent lie.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dustin, thank you for taking the time to share your experience. I want to clarify that we’ve made several attempts to reach out to you to discuss your concerns, but have not received a response. Please know that we are eager to work towards a solution. At your earliest convenience, please reach out to me at 701-222-3500 ext 101 or Jesse.schuchard@eideford.com. I look forward to hearing from you. Jesse Schuchard, GM
jesse i have not received any phone calls from you after the first one. i literally drove to bismarck twice to have the truck looked at and was told there was nothing you could do. you sold me a truck that needed a turbo cooling line replaced. a timing job and the spark plugs changed. i talked to the salesman just the other day he did not mention anything about anyone trying to get a hold of me. i can look past the heat seats not working, but major mechanical issues not 12 hours after owning it and getting the round around is a different story. i even talked to your finance department today.