Reviews
Called to inquire about a vehicle they had listed on
Called to inquire about a vehicle they had listed on their website. Was told they had it in stock and available. Now comes the strangest thing that has ever happened to me in over 50 years of purchasing automobiles. When the salesman found out I was from Montana, he checked with a manager and the manager said their stealership doesn’t sell to people from Montana. I asked why and the salesman did not have an answer for me. Craziest xxxx I’ve ever heard. I don’t blame the salesman, he was just the messenger. I wouldn’t do business with this stealership if they were the last one left on the planet!!! I found another vehicle, also in ND, that’s closer to me and that dealership was more than accommodating to sell me an $80K truck.
Called to inquire about a vehicle they had listed on
Called to inquire about a vehicle they had listed on their website. Was told they had it in stock and available. Now comes the strangest thing that has ever happened to me in over 50 years of purchasing automobiles. When the salesman found out I was from Montana, he checked with a manager and the manager said their stealership doesn’t sell to people from Montana. I asked why and the salesman did not have an answer for me. Craziest xxxx I’ve ever heard. I don’t blame the salesman, he was just the messenger. I wouldn’t do business with this stealership if they were the last one left on the planet!!! I found another vehicle, also in ND, that’s closer to me and that dealership was more than accommodating to sell me an $80K truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Environment was relaxed and not pushy at all!
Environment was relaxed and not pushy at all! Roger Holland was great to work with during our recent vehicle purchase. Highly recommend Luther Family Ford!
Environment was relaxed and not pushy at all!
Environment was relaxed and not pushy at all! Roger Holland was great to work with during our recent vehicle purchase. Highly recommend Luther Family Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had an excellent experience with Luther Family Ford in
I had an excellent experience with Luther Family Ford in Fargo, ND. Roger was fantastic to work with and he made the whole process a breeze.
I had an excellent experience with Luther Family Ford in
I had an excellent experience with Luther Family Ford in Fargo, ND. Roger was fantastic to work with and he made the whole process a breeze.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Purchase a used pickup from this dealership.
Purchase a used pickup from this dealership. I was told the vehicle was inspected before going on the lot and everything worked. The next business day after purchasing I found the rear passenger door does not work. I contacted my sales rep and he was not helpful. With the truck being as-is it is ultimately my fault for not finding it but my conversations with sales were misleading.
Purchase a used pickup from this dealership.
Purchase a used pickup from this dealership. I was told the vehicle was inspected before going on the lot and everything worked. The next business day after purchasing I found the rear passenger door does not work. I contacted my sales rep and he was not helpful. With the truck being as-is it is ultimately my fault for not finding it but my conversations with sales were misleading.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
The dealership is nice and clean.
The dealership is nice and clean. The people there seem knowledgeable. I have purchased several cars from Luther.
The dealership is nice and clean.
The dealership is nice and clean. The people there seem knowledgeable. I have purchased several cars from Luther.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Anna H in service was fantastic!
Anna H in service was fantastic! She saw that I had a serious problem and treated me accordingly. Lonnie went for a ride and my vehicle, which was is serious distress, was fit in due to some cancellations. The courtesy driver was great-although I didn’t catch his name. Everyone I encountered was courteous and professional. I really appreciate top notch service…Makes me a customer for life.
Anna H in service was fantastic!
Anna H in service was fantastic! She saw that I had a serious problem and treated me accordingly. Lonnie went for a ride and my vehicle, which was is serious distress, was fit in due to some cancellations. The courtesy driver was great-although I didn’t catch his name. Everyone I encountered was courteous and professional. I really appreciate top notch service…Makes me a customer for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Long lead time for an appointment but once in the door a
Long lead time for an appointment but once in the door a lady service advisor helped me jump hoops and saved me an extra trip.
Long lead time for an appointment but once in the door a
Long lead time for an appointment but once in the door a lady service advisor helped me jump hoops and saved me an extra trip.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy to make appointment online, quick service, clean
Easy to make appointment online, quick service, clean waiting room with snacks and drinks available
Easy to make appointment online, quick service, clean
Easy to make appointment online, quick service, clean waiting room with snacks and drinks available
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership was incredible.
The dealership was incredible. They were super patient with me and never came off pushy.
The dealership was incredible.
The dealership was incredible. They were super patient with me and never came off pushy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly fast and clean environment.
Friendly fast and clean environment. Made sure you were comfortable and informed on service. They made the experience enjoyable
Friendly fast and clean environment.
Friendly fast and clean environment. Made sure you were comfortable and informed on service. They made the experience enjoyable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair