Mercedes-Benz of Bellevue

4.5 out of 5 4.5
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Mercedes-Benz of Bellevue Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2013

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Fluid Top-Off

Complimentary

Car Wash

Complimentary

Check Engine Light Diagnosis

$155

Wheel Alignment (RWD)

$169

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
378 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 3, 2019

    We came me and my wife on Sunday after making an appointment with Katherin on afternoon , she was not experienced in cars and we aasked her about manger... and she would not bring him up till we insisted even that he came by looking at us and he finally came with a rude personality and said that they solid on their prices and will not talk about anything and left and did not come back and he was ready to go home because we saw outside crossing the road leaving his work and it was so unpleasant drive for us foe 1/2 an our and for nothing and for the worst customer service in car dealer place we ever had and we could not believe it that was in Mercedes and Bellevue area, they need to change their staff and managers and they need more training for customer service and respecting their customers and I do not recommend this place to anyone up till further corrections made .

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (888) 204-0362 for further assistanc...e with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

  • 1.0 out of 5
    September 29, 2019

    WE went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally... he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are deeply disappointed by your experience at Mercedes-Benz of Bellevue. We care about all our customers and wish to restore your good faith... in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 204-0362 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

  • January 26, 2016

    We worked with Dante Jenkins to purchase this CRV. The car was in like new condition, and from the first contact Dante was the best! He knows cars, is... friendly, respectful and incredibly helpful. No pressure, just good, solid customer relationships and service above and beyond. We had only one issue with the car after we bought it, and Dante took care of it immediately. A great experience for us!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 2.0 out of 5
    September 24, 2019

    They sold us a clear plate service (in house vendor) for our brand new E63s AMG only to take off the badges off and not put it back on because of "liability"... reasons. The clear plate process took 2.5 months to complete as a result. Reached out to the dealership but it took over a month for them to offer any type of a resolution and they refused to make things right to satisfy their customer's complaint. It was their profit first, customer second. We will never return to this dealership to purchase a vehicle ever again.

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, plea...se contact our GM at (888) 204-0362 to discuss what we can do to help.

  • 5.0 out of 5
    September 12, 2019

    Good price and quick appraisal for trade-in, friendly atmosphere, best value for the money for loaded vehicle, easy access to the dealership location.... Would recommend to a friend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Vlad! Your recommendation means so much to us and we're so happy to have earned it. We sincerely value your business and look forward to yo...ur next visit!

  • 5.0 out of 5
    August 8, 2019

    Walking in just information, I was blown away by Brittany and the whole staff. They are amazing, attentive and will put in the extra hour or three to find... you what your looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 5, 2019

    Andrew got me in quick and was very informative, always gave me updated on my car. I am extremely satisfied with my service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angela, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!

  • 5.0 out of 5
    July 29, 2019

    I bought a used automobile from Mercedes-Benz, Bellevue and I am pleased to submit that their Sales staff exceeded my expectation in courtesy and product... knowledge resulting in a pleasant buying experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to leave us a response! We always strive to provide personable and excellent customer service. Thank you again for t...he review on your recent car buying experience, and take care!

  • 5.0 out of 5
    July 26, 2019

    Get my break repaired same day when I stopped by on Saturday! Very nice service representative Jesus! Thanks you!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Bing, thank you for taking the time to let us know about your experience! We're so pleased to hear that we were able to help you out. We are alw...ays more than happy to assist you if anything else comes up. Take care!

  • 3.0 out of 5
    July 22, 2019

    Phone system needed to improve, Why all the phone calls went to a call center but not Mercedes Bellevue office? I called more than 3 times just want to... get someone to give me an idea when I can pick up my car but voice mail box was full. Phone system need to improve to avoid customer's complain.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Albert, we regret to hear that you are disappointed with your experience. When you have an opportunity, please contact our General Manager at (888) 20...4-0362 and we will be happy to address your concerns. Thank you, and take care.

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