Mercedes-Benz of Bellevue

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Bellevue take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (425) 249-7391 to discuss what we can do to help.

Unfortunately that time has come and gone. You had the opportunity to pay for the repairs to make the vehicle I tried to purchase road worthy and complaint with Lemon Laws under Washington State Consumer Protection Act. VW of Kirkland- Has a record of the last documented oil change the vehicle received. At the time of said oil change, the service center notes indicated a large oil leak, as well as, the owner stating “it leaks almost a quart a day.”(replicated in my driveway and the VW repair center I took the vehicle to for a proper inspection) I appreciate the sentiment, however this has moved beyond the opportunity to have handshake deal. I assumed, I took you at your word, that you would make this right. Statements such as, “A vehicle with this high of mileage will have issues like this.”, “If you’re a questioning my integrity, we have bigger problems bud.”, and an unwillingness to shake my hand at the conclusion to the debacle you created; has lead me to seeking other means of resolution. I await a true solution, a solution that provides a customer-centric solution, a solution that doesn’t place the burden upon the customer, but rather places the ambiguity in contracts upon the contract holder, a solution that acts in good faith. If the most you can do is refund my money, so be it. But I believe that’s not the heart of Mercedes Benz, as it’s your Motto, “The Best or Nothing”, and continually I receive nothing.(other than returning to a credit impacted financial portfolio due to your lack of integrity) Again, what offer do you have, to make this right?

Hello Pete, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Hi Jill, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!