Reviews
BMW of Spokane.
BMW of Spokane. Our 1st visit for service department, Will Clark was professional and courteous.
BMW of Spokane.
BMW of Spokane. Our 1st visit for service department, Will Clark was professional and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your service appointment with us at BMW of Spokane. We're pleased Will delivered a first-class customer service experience. We look forward to your future visits!
Untrustworthy dealership.
Untrustworthy dealership. They listed an used vehicle at a certain price with Driveway.com, then this dealership reduced the price by $500 but would not update that price with Driveway.com. Then this dealership increased the price by over $2,000. Just to try and lure you into purchasing a vehicle from them. Who knows what else they would have "changed" during the transaction? BUYERS BEWARE!
Untrustworthy dealership.
Untrustworthy dealership. They listed an used vehicle at a certain price with Driveway.com, then this dealership reduced the price by $500 but would not update that price with Driveway.com. Then this dealership increased the price by over $2,000. Just to try and lure you into purchasing a vehicle from them. Who knows what else they would have "changed" during the transaction? BUYERS BEWARE!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Linda, I'm sorry to hear you felt there were pricing discrepancies with your transaction. Our store strives for transparency and fairness in all our dealings, so I would be happy to address your concerns further to ensure there are no miscommunications or misunderstandings. Please reach out at chrismarino@lithia.com. I look forward to speaking with you. Best, Chris Marino General Manager
Audrey was GREAT.
Audrey was GREAT. My X5 needed service & I received professional treatment, great communication & the work took more than a day so they provided a loaner at no cost. Great to work with Audrey!
Audrey was GREAT.
Audrey was GREAT. My X5 needed service & I received professional treatment, great communication & the work took more than a day so they provided a loaner at no cost. Great to work with Audrey!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alan, We can't thank you enough for the fantastic feedback on behalf of Audrey at BMW of Spokane. We love knowing her customer care is so enjoyable. We'll be sure to share this feedback with management. Thank you!
Great selection and knowledgeable staff.
Great selection and knowledgeable staff. Great to do business with. Would definitely recommend them to anyone.
Great selection and knowledgeable staff.
Great selection and knowledgeable staff. Great to do business with. Would definitely recommend them to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff, Thank you for recommending BMW of Spokane! We're happy our selection and staff made your experience a positive one. We look forward to serving you again in the future!
Kevin was very helpful taking care of my current
Kevin was very helpful taking care of my current servicing needs as well as explaining my options for various service needs that may come up in the future. Thank you so much!
Kevin was very helpful taking care of my current
Kevin was very helpful taking care of my current servicing needs as well as explaining my options for various service needs that may come up in the future. Thank you so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kyisin, We appreciate your feedback regarding service! Our team's happy that Kevin provided you with excellent service and guidance at BMW of Spokane. Let us know how we can assist you in the future!
It was good but I wanted my recall fixed but they didn’t
It was good but I wanted my recall fixed but they didn’t have the parts 🤷🏻♀️
It was good but I wanted my recall fixed but they didn’t
It was good but I wanted my recall fixed but they didn’t have the parts 🤷🏻♀️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cheryle, Thank you for visiting our BMW of Spokane service center! We're happy to hear your appointment went well but we do apologize for the recall parts not being in stock. When you have the time, please reach out to us and we would be happy to get your vehicle in and taken care of.
Will was able to get me in quickly and had my car
Will was able to get me in quickly and had my car serviced and ready to go
Will was able to get me in quickly and had my car
Will was able to get me in quickly and had my car serviced and ready to go
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your prompt service visit with Will! We appreciate your business and look forward to your next BMW of Spokane appointment. Safe travels ahead!
Terrible experience!
Terrible experience! The sales crew are annoying and incompetent at best, but more likely manipulative and dishonest bunch.
Terrible experience!
Terrible experience! The sales crew are annoying and incompetent at best, but more likely manipulative and dishonest bunch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Nad, Thank you for your candid feedback. I am disappointed to read about your experience with sales. Your experience isn't reflective of the professional and knowledgeable service we feel each of our customers deserves. Therefore, please reach out if you'd like us to address any specific issues or concerns you have. Thank you, Chris Marino General Manager chrismarino@lithia.com
I purchased my X5 just a few months ago, so I’ve not had
I purchased my X5 just a few months ago, so I’ve not had a lot of experience with the service department. Last week was much better than brief encounters I’ve had previously.
I purchased my X5 just a few months ago, so I’ve not had
I purchased my X5 just a few months ago, so I’ve not had a lot of experience with the service department. Last week was much better than brief encounters I’ve had previously.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at BMW of Spokane. We're glad to hear that your recent visit was an improvement, and we look forward to providing consistently great service in the future!
The dealership is great but I cannot understand how a
The dealership is great but I cannot understand how a $90k BMW X6 can come without adaptive cruise control and further, it cannot be added. This seriously diminishes the value of the car to me. Sadly, I did not realize this until after purchase.
The dealership is great but I cannot understand how a
The dealership is great but I cannot understand how a $90k BMW X6 can come without adaptive cruise control and further, it cannot be added. This seriously diminishes the value of the car to me. Sadly, I did not realize this until after purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback with us at BMW of Spokane. We understand how important features like adaptive cruise control can be, and we're sorry to hear about the oversight. Please feel free to reach out if there's anything we can do to assist or discuss further options!