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BMW of Spokane

(901 reviews)
Visit BMW of Spokane
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2019 state dealer award
View 6 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (833) 268-1356 (833) 268-1356
Used (833) 268-7983 (833) 268-7983
Service (833) 269-9305 (833) 269-9305

Inventory

See all 362 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2024.
Welcome to BMW of Spokane, your premier Washington state BMW dealership! Have you been searching for a reputable BMW dealer near Spokane, Spokane Valley, or Liberty Lake, Washington? As one of the most popular BMW dealerships in the state, we’ll be thrilled to pair you up with the perfect luxury model today! Our dealership features an extensive inventory of new and pre-owned BMW vehicles for sale, exclusive BMW lease specials and financing offers, a state-of-the-art service center, and an experienced team of BMW enthusiasts ready to assist you with any request you may have. From beginning to end, we’re here to make your shopping and owner..
Come Experience The New Experience at BMW of Spokane

Service center

Phone number (833) 269-9305

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(901 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Spokane from DealerRater.

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BMW of Spokane.

BMW of Spokane. Our 1st visit for service department, Will Clark was professional and courteous.

BMW of Spokane.

BMW of Spokane. Our 1st visit for service department, Will Clark was professional and courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your service appointment with us at BMW of Spokane. We're pleased Will delivered a first-class customer service experience. We look forward to your future visits!

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Untrustworthy dealership.

Untrustworthy dealership. They listed an used vehicle at a certain price with Driveway.com, then this dealership reduced the price by $500 but would not update that price with Driveway.com. Then this dealership increased the price by over $2,000. Just to try and lure you into purchasing a vehicle from them. Who knows what else they would have "changed" during the transaction? BUYERS BEWARE!

Untrustworthy dealership.

Untrustworthy dealership. They listed an used vehicle at a certain price with Driveway.com, then this dealership reduced the price by $500 but would not update that price with Driveway.com. Then this dealership increased the price by over $2,000. Just to try and lure you into purchasing a vehicle from them. Who knows what else they would have "changed" during the transaction? BUYERS BEWARE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Linda, I'm sorry to hear you felt there were pricing discrepancies with your transaction. Our store strives for transparency and fairness in all our dealings, so I would be happy to address your concerns further to ensure there are no miscommunications or misunderstandings. Please reach out at chrismarino@lithia.com. I look forward to speaking with you. Best, Chris Marino General Manager

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Audrey was GREAT.

Audrey was GREAT. My X5 needed service & I received professional treatment, great communication & the work took more than a day so they provided a loaner at no cost. Great to work with Audrey!

Audrey was GREAT.

Audrey was GREAT. My X5 needed service & I received professional treatment, great communication & the work took more than a day so they provided a loaner at no cost. Great to work with Audrey!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Alan, We can't thank you enough for the fantastic feedback on behalf of Audrey at BMW of Spokane. We love knowing her customer care is so enjoyable. We'll be sure to share this feedback with management. Thank you!

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Great selection and knowledgeable staff.

Great selection and knowledgeable staff. Great to do business with. Would definitely recommend them to anyone.

Great selection and knowledgeable staff.

Great selection and knowledgeable staff. Great to do business with. Would definitely recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jeff, Thank you for recommending BMW of Spokane! We're happy our selection and staff made your experience a positive one. We look forward to serving you again in the future!

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Kevin was very helpful taking care of my current

Kevin was very helpful taking care of my current servicing needs as well as explaining my options for various service needs that may come up in the future. Thank you so much!

Kevin was very helpful taking care of my current

Kevin was very helpful taking care of my current servicing needs as well as explaining my options for various service needs that may come up in the future. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi Kyisin, We appreciate your feedback regarding service! Our team's happy that Kevin provided you with excellent service and guidance at BMW of Spokane. Let us know how we can assist you in the future!

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It was good but I wanted my recall fixed but they didn’t

It was good but I wanted my recall fixed but they didn’t have the parts 🤷🏻‍♀️

It was good but I wanted my recall fixed but they didn’t

It was good but I wanted my recall fixed but they didn’t have the parts 🤷🏻‍♀️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Cheryle, Thank you for visiting our BMW of Spokane service center! We're happy to hear your appointment went well but we do apologize for the recall parts not being in stock. When you have the time, please reach out to us and we would be happy to get your vehicle in and taken care of.

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Will was able to get me in quickly and had my car

Will was able to get me in quickly and had my car serviced and ready to go

Will was able to get me in quickly and had my car

Will was able to get me in quickly and had my car serviced and ready to go

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your prompt service visit with Will! We appreciate your business and look forward to your next BMW of Spokane appointment. Safe travels ahead!

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Terrible experience!

Terrible experience! The sales crew are annoying and incompetent at best, but more likely manipulative and dishonest bunch.

Terrible experience!

Terrible experience! The sales crew are annoying and incompetent at best, but more likely manipulative and dishonest bunch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Nad, Thank you for your candid feedback. I am disappointed to read about your experience with sales. Your experience isn't reflective of the professional and knowledgeable service we feel each of our customers deserves. Therefore, please reach out if you'd like us to address any specific issues or concerns you have. Thank you, Chris Marino General Manager chrismarino@lithia.com

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I purchased my X5 just a few months ago, so I’ve not had

I purchased my X5 just a few months ago, so I’ve not had a lot of experience with the service department. Last week was much better than brief encounters I’ve had previously.

I purchased my X5 just a few months ago, so I’ve not had

I purchased my X5 just a few months ago, so I’ve not had a lot of experience with the service department. Last week was much better than brief encounters I’ve had previously.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at BMW of Spokane. We're glad to hear that your recent visit was an improvement, and we look forward to providing consistently great service in the future!

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The dealership is great but I cannot understand how a

The dealership is great but I cannot understand how a $90k BMW X6 can come without adaptive cruise control and further, it cannot be added. This seriously diminishes the value of the car to me. Sadly, I did not realize this until after purchase.

The dealership is great but I cannot understand how a

The dealership is great but I cannot understand how a $90k BMW X6 can come without adaptive cruise control and further, it cannot be added. This seriously diminishes the value of the car to me. Sadly, I did not realize this until after purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us at BMW of Spokane. We understand how important features like adaptive cruise control can be, and we're sorry to hear about the oversight. Please feel free to reach out if there's anything we can do to assist or discuss further options!

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