Reviews
Exemplary customer service!
The entire team at BMW provides such an outstanding level of care for their customers, I will never shop anywhere else. They went above and beyond to ensure the transaction be smooth and totally tailored to my needs. I cannot say enough good about my entire experience or recommend them any higher!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
owner
Very satisfied with the service at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Love the service loaner option. Its the only reason I buy a BMW
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Like flying First Class
I was absolutely impressed on my experience from the first minute I pulled into the service bay. Not only did my vehicle get a quality service, I was treated like a passenger flying First Class. Relaxed waiting area, great snacks and beverage. I can’t wait for my car’s next service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Air bag recall
I took our 328I in for the air bag recall and a malfunctioning TPM system. The tire pressure was checked and the system reset, however on the way home, it malfunctioned again.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
BMW of Spokane gets better and better
BMW of Spokane has really upped their game over the last couple of years. Facility and service both excellent. Service writer Scott has been instrumental in making my visits very pleasant experiences (even after paying the bill!)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
efficient
Took my new BMW in for a new tire. was on travel but the communication was outstanding and when I came in Friday afternoon, late - staff was still engaged and friendly and had me on my way in 10 minutes. no waiting, great service. was wonderful to see
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
car went in for airbag recall
Very Nice facility and very friendly customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Air bag recall
Very professional and service was completed on time. Car was clean when I picked it up. Would recommend this dealship to my friends. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
onehotbabe
Greeted quickly in a very friendly manner was offered a Fantastic cappuccino. The friendliness of everyone a I met made me feel very welcome and comfortable. I will definitely be upgrading to the new X4. LOVE THIS PLACE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase