Rairdon's Dodge Chrysler Jeep Ram of Marysville

Good communications and follow up. Price of service items was within the estimate quoted. Auto was available on time.

John the service manager went well above and beyond in dealing with my truck. Thank you John

Initially this dealership was very polite, responsive and had a good selection . That said, I am dissatisfied with my experience when dealing with the sales rep and the sales manager once paperwork began to get signed. As part of the sale, I had requested a limited service plan to be “included” with the sale, only to find that they wanted to sell me the service plan at an additional 5k to the purchasing price. This was right after the sales manager told the sales rep to “make him a deal! We will set you up” expecting for effort on their side as I had not tried to haggle the price with them (hindsight, I should have). After paperwork began to get signed they needed a few days to detail the vehicle and address some requests , but the sales rep had poor communication about the pickup time /date, however he was was very apologetic. 4 days after signing paperwork I finally received the vehicle and I inquired that all fluids have been serviced and topped off. The sales rep said it had been as part of their safety inspection but later found that they either lied or forgot to reset the computer as it showed 24% oil life. The vehicle also had less than a quarter tank of gas which seemed a bit cheap given the frustration in the whole buying process. I would not recommend the dealership based on my experiences alone.

I’ve always been satisfied with the quality of service I receive at the dealership. The wait time is standard and the waiting area is always clean.

Stay Away! Deceptive Tactics! I negotiated my trade-in value and purchase price for a 2017 Chevy Silverado with a pre-approval letter ready to go. The sales manager, Calvin, called and texted me to confirm the out-the-door (OTD) price before I came to test drive the truck. When I arrived, they immediately insisted that I submit a second credit check, which required a hard inquiry on my credit. I declined since I had a pre-approval letter in hand and didn’t see the need for an additional hard ding on my credit, but they applied more pressure, reassuring me that they were "working with my bank and not going to submit the credit app." Of course, we all know they get commission and incentives for submitting loan apps at the dealership. Strangely, the paperwork they presented looked suspiciously like a credit application. Despite knowing what they were up to, I chose to move forward because I felt comfortable with the negotiated price and LOVED the truck. The kicker? They slid a second piece of paper across the table with a new OTD quote, roughly $4,000 higher than the agreed-upon price. The sales tactics of heavy pressure, long wait times ("wear them down until they’ll sign anything"), and last-minute add-on costs are outdated and blatantly deceptive. Come on, Rairdon Sales Team—you can do better than this!

I really appreciated there help and professional team getting us back on the road. Thank you!

Friendly and knowledgeable staff. We were always kept informed of the status of our repair, and had an estimate of expected costs.

Staff were friendly and helpful . Answered all my questions and concerns. Felt comfortable buying the vehicle.

Nice people,was able to work the deal so I got what I wanted.Thanks

This dealership has been my go-to for nearly 14 years. They are the best! Have always been helpful and provided the best care for my vehicles.