Reviews
Great service, salesman very helpful and friendly!
I would highly recommend Lithia CJD of Anchorage to anyone looking for a new or used car. I purchased a used Ford Edge with a 24 hour return option just because I was really unsure. Zachary Hickels was my salesman and he was fantastic! We were there til 9 pm and he did everything to make the transaction as smooth and enjoyable as possible! Unfortunately this was not the car for us and we brought it back the next day. Zachary unfortunately wasn’t available at this time so Jose Alfaro became our new salesman. Round 2! We then started looking at a certified used Jeep Grand Cherokee. Jose was also fantastic to work with. He was very attentive to what we said and didn’t pressure us to make any decisions. We definetely felt like he was there for us and wanted to make sure we got what we wanted. We ended up getting the Jeep and we are so glad we did! Thank you Lithia CJD for making a stressful decision as stress free as possible!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I LOVE my new Jeep!
Jose Alfaro is the man! Purchasing a new vehicle is a huge investment these days. Jose Alfaro made the process painless. He was absolutely great and I highly recommend him. Then working with Patrick Osborn in finance was just a pleasure. Professional, funny and set my mind at ease. I just want to thank both of them for making the entire experience great. Thanks again for the awesome Jeep. Now I'm gonna go drive it again.... Brian
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Serivce
Walter was an incredibly helpful when purchasing my truck this month. He understood that I knew what I wanted and that my time was short. I would recommend anyone looking to buy a vehicle from Lithia to talk with Walter.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
After a failed attempt to service my truck because of a natural disaster Tony was quick to get me back in and complete my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales Rep
It was great working with Zack. He helped out and answered all our questions. I would recommend anybody to Zack he made our car buying experience one of a kind. I appreciate the work he did for us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing
Kenny was an incredible help. Very kind. Knew what he was talking about at all times. Helped set up my phone and got me going with a great price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy going
He answered all of my question, very was knowledgeable about my questions, was professional and kind. I would recommend him and Bob Fudge as the go too guys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Battery replacement
Lithia provided excellent customer service during my visit. My sales representative Bob Fudge walked me through the process and assisted with coordinating my service. Highly recommend Bob as a sales representative and Lithia for their service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great transaction!
I drove up from Kenai and informed Kenny Pop when I planned on being there and what I was interested in. When I got there he had the car pulled inside and ready to show with the snow off of it. He did a great job answering my questions, processing my transaction and getting me connected with Patrick for financing. He even went and helped them detail it so it would be done quicker! Nice guy, easy process and great overall experience at Lithia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Extremely professional and courteous service
Stopped by for oil service on the last weekday prior to Christmas. I think everyone was, like me, wanting to get their cars looked over prior to hitting the road. They were very busy, and I initially wondered if I’d made a mistake. The wait ended up being half their initial estimate, the waiting area was pleasant, and the employees were all smiles. It was a pleasant experience all around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair