Reviews
I got an appointment right away.
I got an appointment right away. The customer service was excellent. Brandon Rose was very courteous and answered any questions I presented to him.
I got an appointment right away.
I got an appointment right away. The customer service was excellent. Brandon Rose was very courteous and answered any questions I presented to him.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear, AKCANOEGIRL. We’re glad Brandon Rose could provide courteous, attentive service and answer all your questions. Thank you for sharing your experience, and we look forward to assisting you again in the future.
Straightforward, easy to deal with, very satisfied!
Straightforward, easy to deal with, very satisfied! They made the process simple and very painless!
Straightforward, easy to deal with, very satisfied!
Straightforward, easy to deal with, very satisfied! They made the process simple and very painless!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback, William. We’re glad to hear that our team made the process straightforward, simple, and painless. Your satisfaction means a lot, and we look forward to assisting you again in the future.
On point with service advisor and the quality work on
On point with service advisor and the quality work on cars. Clearly passionate about their job.
On point with service advisor and the quality work on
On point with service advisor and the quality work on cars. Clearly passionate about their job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback, trucklover35. It’s wonderful to hear that our service advisor provided attentive support and that the quality of work on your vehicles met your expectations. We’re proud of our team’s passion and look forward to assisting you again soon.
Had car for two months just to have me pay $200
Had car for two months just to have me pay $200 diagnostic fees Paid $400 to get told what I already knew?
Had car for two months just to have me pay $200
Had car for two months just to have me pay $200 diagnostic fees Paid $400 to get told what I already knew?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're disappointed to see your feedback. I apologize for the delay in repairing your vehicle and for any miscommunication regarding the diagnostic fees. We aim to provide timely and cost-effective repairs, so we'll address this with our team to find ways to improve. When you have a moment, please reach out to further discuss your time here. Thank you, Christopher Schmidt - General Manager - 907-631-7002
Have always had prompt attention and great interaction
Have always had prompt attention and great interaction with the staff. Very very good. Great
Have always had prompt attention and great interaction
Have always had prompt attention and great interaction with the staff. Very very good. Great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Cmichins0. We’re thrilled to hear that our team consistently provides prompt attention and positive interactions. We truly appreciate your kind words and look forward to assisting you again at Lithia Hyundai of Anchorage.
Lack of communication and conflicting information
Lack of communication and conflicting information regarding the repairs. I was told car would be worked on Feb 3. It was not worked on until Feb 5.
Lack of communication and conflicting information
Lack of communication and conflicting information regarding the repairs. I was told car would be worked on Feb 3. It was not worked on until Feb 5.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Lois, I'm really sorry to hear about the communication issues and delays with your car repairs. We aim for better consistency and clarity in our communications, so I appreciate you bringing this to my attention. If you'd be open to discussing further or have any other concerns, please feel free to reach out directly. Thank you, Christopher Schmidt - General Manager - 907-631-7002
I always feel like I get very personalized high quality
I always feel like I get very personalized high quality service. I'm very happy with this dealership
I always feel like I get very personalized high quality
I always feel like I get very personalized high quality service. I'm very happy with this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that you consistently receive personalized and high-quality service. We’re glad you’re happy with your experiences at Lithia Hyundai of Anchorage and look forward to assisting you again in the future.
Professional, courteous, and mostly prompt work completed
Professional, courteous, and mostly prompt work completed while I waiting in a clean, well stocked waiting area.
Professional, courteous, and mostly prompt work completed
Professional, courteous, and mostly prompt work completed while I waiting in a clean, well stocked waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your experience, Jpowell23. It’s great to hear that our team provided professional and courteous service while you waited comfortably. We look forward to welcoming you back and continuing to make your visits smooth and enjoyable.
Very accommodating.
Very accommodating. Stayed late. Made me feel good about my purchase. Detailed car and offered inspection when I brought up concerns after purchase.
Very accommodating.
Very accommodating. Stayed late. Made me feel good about my purchase. Detailed car and offered inspection when I brought up concerns after purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, Sansone.D. We’re glad our team could go above and beyond, staying late and addressing your concerns to make you feel confident in your purchase. We look forward to assisting you again in the future.
Sam Lee was the salesman, and he was great, as well.
Good customer service Excellent and professional Honest
Good customer service Excellent and professional Honest and respectable Good listener Good customer service Polite
Good customer service Excellent and professional Honest
Good customer service Excellent and professional Honest and respectable Good listener Good customer service Polite
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re glad to hear that our team provided professional, honest, and attentive service. Your kind words mean a lot, and we look forward to assisting you again soon.