Lithia Hyundai Of Anchorage

Good customer service and good advisor he greets customers and very kind person and sometimes when you need help he will ask if he can help you

Front desk service crew were very nice and very helpful. They listened to my concerns and helped us get our vehicle in for repairs. Thank you fella’s. The text and message system that the dealer uses to communicate is not the way to do business. It’s very impersonal and messages don’t get read or responded to. Not just at this dealer but also the other Lithia dealers. Very disappointed in the overall communication with Lithia dealer using this system.

Impossible to get in touch with them to make an appointment, had to go in person. I made an appointment specifically for a recall then they did not have the part but still kept my car for over 3 hours before telling me it was done - paperwork showed it had been done far before the time they notified me. I have not heard further from them yet about rescheduling the appointment.

I was originally not assigned to LITHIAAUTOMOTIV Hyundai for servicing but another Lithia store. Due to a backlog at my assigned service center I was referred over to Hyundai. I have never gone back anywhere else in the last 6 years. I am always so pleased with their honesty, integrity, knowledge and communication. 10 ⭐️🌟

Blake made the process go smoothly with the read in and buying a new car

From the moment I walked in, I was greeted by a friendly and professional team that made me feel valued. The staff took the time to listen to my needs, answered all my questions, and helped me find the perfect car. The entire process was seamless, and I never felt pressured. They went above and beyond to ensure I was completely satisfied. I left the dealership with not only a great car but also peace of mind knowing I made the right choice.

I found it impossible to schedule an appointment for an oil change unless you stop by the dealership and make it. Supposedly it can be made online however, this does not work in our attempting to do it.. When stopping by the dealership, the folks are competent and very helpful.

The service department wouldn’t get back to me, after multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the problem), the car was returned in a somewhat dirty condition (interior). Also, there was some minor damage done to the dashboard - a scratch that won’t buff out. And when they tried to remove/buff it, the first attempt was with a mouth wetted finger, i.e. they rubbed saliva on my dash. In addition, the service tech had left a code reader plugged into my car which required me to go back to the dealership to return it. I also requested help in removing the service alert messages that still keep popping up on my Bluelink account, but was told that they are a separate entity so I have to deal with them myself — seems pretty shoddy to me. And how do I know, for sure, that the alert messages aren’t telling me that, in fact, they did not make the necessary fixes? It seems like the service department should be involved with all of that! It was pretty bad service from the get go.

Christian was very helpful in finding me winter tires on very short notice. Hyundai got them on in just a few hours!

They were very nice and helpful to me. I was able to find what I was looking for. Mitchell Trudell was very helpful and amazing for helping me get I wanted. He was very good at explaining things and walking me through everything I needed to know about my car. He is excellent at what he does. Thank you Mitchell!