Kendall Ford of Wasilla

RUN!!! RUN AS FAST AS YOU CAN AND DON'T LOOK BACK! I've never left a review online for anything that I've purchased - never. But this has been the WORST... purchasing experience of my life. IF I COULD GIVE THEM ZERO STARS, I WOULD. In March I traded in an impeccable 2014 Toyota for a beautiful used 2014 Subaru in order to get better gas mileage due to a new, longer commute. At first, I thought everything was going well - of course, they will say anything to get their sale...but they fail miserably at follow up. This dealership failed to pay off my trade-in within any reasonable amount of time (despite REPEATED CALLS requesting action), meaning that 45 DAYS LATER, I was making payments on BOTH the Toyota that was in their possession (the car I traded in) as well as the Subaru I had purchased from them. As if that wasn't enough, the dealership promised (during the SIX HOUR LONG purchasing experience) that they would fix the cracked and broken windshield on the Subaru, order the headrests that were missing, and fix the back liftgate, which was nonfunctioning. I knew there were issues that needed to be dealt with, but I took them at their word and trusted that they would hold up their end of the bargain. I called and called and called - no follow up. Cut to FIVE MONTHS LATER. Guess what is still not fixed - the broken windshield, the broken lift gate, and now the check engine light is on which terrifies me because this dealership has been nothing but dishonest and dismissive with me so far. THEY ARE NOT TO BE TRUSTED. I finally call enough times and make my way high up enough in their chain of command to get someone to take action. They apologize and apologize and promise to fix everything and make it right, even making an appointment with another Kendall dealership in Wasilla for the following week so that I don't have to go back down to Anchorage in order for them to keep their word. What happens? I spend two hours at Safelite Auto getting the windshield fixed myself and then drop my car off with the Wasilla dealership by 10am in order to get everything else taken care of (remember, we made this appointment a week in advance). They are super friendly and promise that today they will make everything right (after 5 months of the run around.) I call three times during the day to try and get a status update on my car with no return calls. Instead, they lock up the dealership and go home without ever having returned my call or ever having touched the car that has been with them all day long with a week's advance notice (and that's if you don't count the five months I've been calling without follow up). I have to go to the dealership and get the sales department to find my keys so that I have a car to go to work with the next day. Now, here I am with a broken lift gate and check engine light that won't go off and still no follow up from the Kendall dealership family. THESE ARE HONESTLY THE MOST DISHONEST PEOPLE I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. And my car is still not fixed. Like I said, RUN - RUN AS FAST AS YOU CAN TO ANY OTHER DEALERSHIP BUT A KENDALL DEALERSHIP. RUN!!!

The salesperson was professional, courteous and answered all of my questions. I never saw the car before the sale but was confident that it was as represented.... The price was negotiated without any hassles. They even delivered the vehicle in like new condition to my home. I reached out to 3 other dealerships who did not seem to want to sell me a quality vehicle. I am happy to have found Kendall Ford of Wasilla who after the sale contacted me to insure that I was satisfied with my purchase.

In 2018 I bought a BRAND NEW 2018 Ford Escape from Kendall Ford of Anchorage. This car only had a few miles on it. When you buy a brand-new car, you expect... zero issues from it for a while. I was sure wrong, shame on me for assuming. I have had nothing but issues with it. Various time spent in the shop with different issues. Most recently I have had to my engine replace and I am still waiting for my radio system to get replaced. This dealership has a communication issues in its service department and Ford obviously does not know how to “build high quality, dependable products” like they advertise. This issue has been nothing less than a headache and completely exhausting. I will NEVER purchase another Ford vehicle or EVER buy from Kendall Ford again. I have recommended them to many family members after previously buying 3 cars from them in the past. I sure do regret them ever getting a dime out of me. DO. NOT. BUY. FORD. DO. NOT. BUY. FROM. ANY. KENDALL. DEALERSHIP

I bought my first car from here and it was wonderful! I was able to get the exact car I wanted and didn’t feel pressured in anyway! Sebastian was awesome... and helped my dad and I look for over 3 hours! He was very polite and told the truth about all of the cars. So happy I decided to go to ford of wasilla to buy my car!

I took my Focus in for a common transmission problem. The sales and service team did what they could to provide me the necessary repair and to help me... seek a trade-in. I'm still in the process, and I continue to receive assistance when asked.

Car was going to be in shop for 3 weeks at least, dealership was out of rental cars and I had no other transportation. Talked to Nick, the GM, and he was... amazing!! Not even 5 seconds into telling him my problem, he was able to get me a car off the lot to use. Nick is truly there to help out and genuinely cares about the customers, very satisfied!!!!

Friendly service, and very nice facilities! Easy access. Just wish had easier walk in times.

Great service! Bill Lingle was our salesman and went out of his way to show us every vehicle we wanted to see!

Brought in my F150 for oil change. I received good service from the rep that checked the vehicle in and was on my way quickly. The only reason I did... not set this review at 5 stars is that no one in the Service Department went over my vehicle status with me upon pick up. For numerous years after purchasing this vehicle, it was standard practice to have a service rep review the vehicle status upon pick up. You guys are still doing a good job but for a while, you were doing a 'great job'.

Had a bed liner sprayed in. It looks great. Was able to set up am appointment and bring it in the same week.