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Reviews

(381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thornton Chevrolet from DealerRater.

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They're crooks

They put you at a disadvantage in order to take advantage don't buy a vehicle from here they don't care about people..they will tell you anything you wanna hear just to get your money

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Top notch buying experience

Great experience at your dealership. The process was made simple from start to finish. Was able to secure the car I wanted from home with a deposit. Professional staff and great job having the car ready to accommodate my schedule! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying experience.

Very pleasant hassle free buying experience from Thornton Chevrolet. Yadie was a very professional knowledgeable salesman. Very nice clean modern showroom. Nice selection of clean late model vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thornton Chevrolet

Clean big tv to entertain you while waiting,representative was pleasant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Everyone was very friendly and I didn’t feel like I was

Everyone was very friendly and I didn’t feel like I was pressured to purchase a vehicle:

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Service schedule

Great service. Glad to have Thornton perform 50K service on my 2019 Chevy Spark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Salesman was courteous, did not over pressure me to make

Salesman was courteous, did not over pressure me to make a deal, and was willing to work with me to agree on a purchase price I felt was acceptable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Friendly and courteous service department.

Friendly and courteous service department. When I set up the appointment the job was explained and completed very efficiently. I would recommend Thornton Chevrolet to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great service, friendly advisors

Brought our Corvette in for scheduled maintenance: oil change, radiator flush, transmission fluid change. Courtney made sure everything was done in a timely and friendly manner. We always take this car to Thornton for maintenance and have never had a bad experience. Would highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much Luke! We appreciate you taking the time to leave us such a kind hearted review!

service manager is very unprofessional

first off the guy that sold me the car was great but we had to do a wheel change on my truck due to having aftermarket wheels so I took my truck down to have my wheels taken off and they damaged one of my wheels which are American forces $4000 worth of Wheels and then called me a liar when I told them that it was done there when I had just put them on my truck and polish them myself so I know the mark was not there and the cap was not broke but like I said the service manager pretty much called me a liar and said my Guy didn’t do it. Once again my sales person was great Jimmy but your sales managers an xxx very unsatisfied

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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