The Ford Store Morgan Hill

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Reviews

4.9
426 lifetime reviews.
  • Amazing dealership

    I had a really great experience!!! Mike Tran was amazing and Danny Arevalo amazing!

    Dealer Response

    We are ecstatic to read your review of our location, Kaylynn. If there is anything else we can do for you, please give us a call.


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    I had a really great experience!!! Mike Tran was amazing and Danny Arevalo amazing!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are ecstatic to read your review of our location, Kaylynn. If there is anything else we can do for you, please give us a call.


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  • Be cautious

    The sales consultants were great. Make sure you do your homework first, find out what discounts/offers Ford is offering. We ran into an issue wher...

    Dealer Response

    Thank you, Chris, for reaching out to us. Your opinion plays an integral part in our customer service. We hope we can discuss your concerns to try...


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    The sales consultants were great. Make sure you do your homework first, find out what discounts/offers Ford is offering. We ran into an issue where I was aware of the promos but the stores financing wasn't factoring them in until I asked why certain discounts were missing. Either they are not staying current on the Ford promos or they are pocketing the discounts, either way not in the buys favor. Second issue we had was QA of the 2017 Explorer we purchased. While not directly the dealers fault, it shows overall QA issue. Our 2017 Explorer has a broke wiper blade, shiftier broke before driving off the lot, the rear driver blinker color was white where all the others were yellow. Also found the upholstery clips on the front seats are undone.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you, Chris, for reaching out to us. Your opinion plays an integral part in our customer service. We hope we can discuss your concerns to try and give you the peace of mind you deserve. If you would be willing, please reach out to our General Sales Manager, Graham Gillis at (408) 782-8202 so we can work with you to improve this situation.


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  • New Car

    Sales rep was very friendly and professional. Found the car I wanted and worked out a price that was the best out of multiple dealerships I shoppe...

    Dealer Response

    Kaysee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of serv...


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    Sales rep was very friendly and professional. Found the car I wanted and worked out a price that was the best out of multiple dealerships I shopped at.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kaysee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!


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