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I have been to most of the Ford dealerships in the bay area. Hands down this is the best that I have been to. I came in because I could not pair my phone.... A manager I have not seen before came out and took a look. He figured out it was my phone causing the concern. He updated my phone and rebooted my SYNC and problem solved. Outstanding customer service.
I don't normally write reviews, and am fairly easy going, but today the Ford Store Morgan Hill pulled something that has got me seething. For two days... we emailed about a certain used 2016 Mustang. They were mostly responsive, though a little slow due to being busy with Memorial Day weekend sales. But I was fine with that. I was impressed that they never tried to get me to talk about payments but stuck to negotiating on the total price of the car. We came to an agreed price, contingent on my seeing the car and driving it. I told them I would be driving 2.5 hours to see the car and requested that they hold the vehicle. Right as I was about to start my trip down, they sent an email asking me to fill out the credit application so that they could "secure" the car for me since others were interested. I immediately filled out the application and told them by email and phone that I had done so. Once I started driving, I called Louie Sparks, the sales manager whom I had been negotiating with, and said I was on my way down (after also emailing him to say I was leaving home.) I left a message on his voicemail to let him know what time I would arrive. I then called back and spoke to the receptionist because I was worried Louie would not see my voicemail. She personally spoke to him and then came back on the line and said she let him know I was coming. He later called me back, while I was still on my way, and said that, yes, the car was there, on the lot, and it was no problem that I wouldn't arrive until 6:15. After driving for 2 hours and 15 minutes, and within 15 minutes of the dealer, Louie called and said, "Bad news. Someone sold the car." Can you imagine my shock? And anger...complete disbelief...I'd heard stories about scummy tactics by Ford dealers, one as recently as this same week, but I figured I had covered all my bases and all was going to go smoothly. Nope. I turned around and drove back home. Five hours and 300 miles later I was back home with nothing to show for it except a hard check on my credit and a ding against my credit score. How is this sort of tactic possibly okay, or work as a long-term sales strategy for any car dealer on the planet? I'm still going to buy a Mustang, but it will not be from a Ford dealer.
I had a really great experience!!! Mike Tran was amazing and Danny Arevalo amazing!
We are ecstatic to read your review of our location, Kaylynn. If there is anything else we can do for you, please give us a call.
GEneral manager was extremely rude. How can you be in a customer service environment and provide everything but that? Appalling. Sales reps weren’t so... bad but I would go somewhere else to shop and stay away from here.
Kevin Glynn was a great help. He listened to me and what I was looking for. Walked me right over to a truck pointed out what I wanted and the extras the... truck had. Test drove it and fell in love. It was a great experience and with the help of Jose Villa we took home a new truck. Thank you ford staff.
The sales consultants were great. Make sure you do your homework first, find out what discounts/offers Ford is offering. We ran into an issue where I was... aware of the promos but the stores financing wasn't factoring them in until I asked why certain discounts were missing. Either they are not staying current on the Ford promos or they are pocketing the discounts, either way not in the buys favor. Second issue we had was QA of the 2017 Explorer we purchased. While not directly the dealers fault, it shows overall QA issue. Our 2017 Explorer has a broke wiper blade, shiftier broke before driving off the lot, the rear driver blinker color was white where all the others were yellow. Also found the upholstery clips on the front seats are undone.
Thank you, Chris, for reaching out to us. Your opinion plays an integral part in our customer service. We hope we can discuss your concerns to try and... give you the peace of mind you deserve. If you would be willing, please reach out to our General Sales Manager, Graham Gillis at (408) 782-8202 so we can work with you to improve this situation.
Sales rep was very friendly and professional. Found the car I wanted and worked out a price that was the best out of multiple dealerships I shopped at.
Kaysee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service ...to you again! Take care!
The Ford Store provides an amazing selection of vehicles to choose from. Their pricing is unbeatable and the staff is fully knowledgeable and courteous!
William, your positive review means a lot to us and we?re happy we could help you! At The Ford Store Morgan Hill, we value our customers and we look f...orward to seeing you on your next visit. Take care!
Excellent service and friendly staff. Very helpful and knowledgable.
We strive to provide exceptional service to all of our valued customers here at The Ford Store of Morgan Hill, Brian! Wishing you a great day until th...e next time we meet.
the process was smooth and painless, the sale staff were knowledgeable and they had the inventory needed
We're happy to hear that our staff was able to provide you with knowledgeable expertise and an overall pleasant experience, Patrick! We look forward t...o your next visit!