Reviews
After my daughter and I were involved in a very bad car
After my daughter and I were involved in a very bad car accident where we were T-boned by an inexperienced young driver which totaled my vehicle, I needed to replace it. While we were fortunate to walk away alive and largely unhurt, I knew that I wanted the same car - a Jeep Cherokee Trailhawk - and was extremely specific about finding one with the same features to replace my car that had literally saved my daughter’s life. My husband found one at Novak Motors! He made the call and James responded immediately and set up an appointment for the same day. James was extremely kind and understanding, even staying an hour after closing to work with our schedule. He facilitated the test drive and helped us navigate the financing process. We threw him a curve ball on the morning of our pick up – a gorgeous Jeep Wrangler Rubicon was in the showroom on the day we saw my Jeep – my daughter and husband both fell head over heels with it. So that morning he called James with the insane plan to purchase BOTH Jeeps! Numbers crunched – deal done! James was amazing to work with as was the finance and management team who had done a great job customizing the interior of the Wrangler. I can’t express how much the experience we had has been absolutely the best ever in purchasing a vehicle! From tragedy to joy! Thank you to James and the team at Novak Motors New Jersey!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your powerful story. We’re incredibly grateful that you and your daughter walked away safely from such a frightening accident, and we're honored that you trusted Novak Motors—especially James—to help you find a vehicle that gave you both comfort and peace of mind. We're thrilled that we could not only match your previous Jeep but also help you and your family fall in love with a second one in the process! James and the entire team truly enjoyed working with you, and your kind words mean the world to us. From tragedy to joy indeed—thank you for letting us be a part of that journey. Wishing you and your family many safe, happy miles ahead!
Both John and James were so helpful!
Both John and James were so helpful! Very easy to work with and communicated so well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words! We're thrilled to hear that you had excellent experiences with both James and John! They will be happy to know the great impressions they made helped you in your purchase! Enjoy your vehicle, and we look forward to seeing you again in the future! Thanks again for both your purchase and your review!
My experience at Novak Motors was the best experience
My experience at Novak Motors was the best experience I’ve had at a dealership. Everyone was personable, kind, welcoming and most importantly… helpful AND honest. One of the main reasons I traveled two hours to go there was because of the good reviews and now I also get to write a good review and would reccomend them to anybody.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and for making the trip to visit us at Novak Motors! We're thrilled to hear that your experience was the best you've had at a dealership — that's exactly what we strive for. It means a lot to us that you found our team personable, honest, and helpful. We truly appreciate your recommendation and are so glad we could exceed your expectations. Enjoy your vehicle, and don't hesitate to reach out if you ever need anything in the future!
"I had a fantastic experience buying my new car with
"I had a fantastic experience buying my new car with Franco and Hans at Novak Motors NJ ! They were incredibly helpful and patient, taking the time to answer all of my questions and guide me through the process. They even helped me find the perfect financing option for my budget. Franco and Hans are a true professionals and I would highly recommend they to anyone looking for a new car!"
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience with Franco and Hans! We’re so glad to hear that they provided you with exceptional service, from answering all your questions to finding the perfect financing option. Our team is committed to making the car-buying process as smooth and enjoyable as possible, and it’s great to know they delivered that for you. We truly appreciate your recommendation and welcome you to the Novak Motors NJ family. Enjoy your new car, and let us know if there’s anything we can assist with in the future!
Just purchased a 2021 Jeep Grand Cherokee Limited L.
Just purchased a 2021 Jeep Grand Cherokee Limited L. Franco was honest and easy to work with. Accommodating with our test drives and our trade in. Financing matched the rate I had elsewhere. The car looks brand new. Would highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review and congratulations on your 2021 Jeep Grand Cherokee Limited L! We’re so glad to hear that Franco made your experience honest, easy, and accommodating, and that we could match your financing needs. It’s great to know you’re happy with your vehicle — it’s our goal to make sure every car feels like new! We truly appreciate your recommendation and look forward to helping you again in the future.
James was great.
James was great. We had a great experience at the dealership, test driving and purchasing my vehicle. Rick, general manager, was also great. They are very nice and easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled James and our GM, Rick, provided you with a five-star experience! We truly appreciate your kind words and review, and hope we can earn your business again in the future! Thank you for choosing the Novak experinece for your vehicle purchase! Enjoy your "Snazzy" Wrangler!
Another great experience with the second car purchased at
Another great experience with the second car purchased at Novak Motors. From start to finish, the process was smooth and stress-free. The staff was professional, knowledgeable, and never pressured me into a decision. Pricing was transparent and the paperwork was handled quickly and efficiently. I truly appreciate their customer service and support throughout the purchasing process. Highly recommend Novak Motors to anyone looking for a great car-buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and for choosing Novak Motors again! We're thrilled to hear that your second car-buying experience was just as smooth and stress-free as the first. We truly appreciate your recommendation and look forward to serving you again in the future. Enjoy your new car! 🚗😊
We are returning customers, and the experience was still
We are returning customers, and the experience was still as good as it was 3 years ago! All of the staff we interacted with were nothing but nice and easy to talk to! We will definitely be repeat customers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your continued trust in us! We're thrilled to hear that your experience was just as great the second time around. We truly appreciate your support and look forward to serving you again in the future! 🚗😊
Joel, Hans, Rick, and all of the folks at the dealer that
Joel, Hans, Rick, and all of the folks at the dealer that I had the pleasure of interacting with were warm, welcoming, and helpful with all of the questions that I had when buying my new Mazda. I hadn't driven an SUV before nor a vehicle with push-to-start or modern features, so they did a great job helping me narrow down options and make my final choice. I'm really grateful to have had such a smooth and easy first time car buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're so happy to hear that Joel, Hans, Rick, and the rest of our team made your first car-buying experience smooth and enjoyable. It’s great that we could help you find the perfect Mazda and guide you through all the new features. Enjoy your new ride, and welcome to the Novak family! 🚗😊
cars are all in excellent condition, I looked at others
cars are all in excellent condition, I looked at others cars on the lot and that told me that you are high end dealers. Joel was a straight shooter and pointed out the tiny (1) blemish on the vehicle. Honestly I never would have noticed it. The trans action was easy and everyone worked to make that way. I highly recommend this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Novak, and for taking the time to write the glowing review! We are thrilled that you chose us among all the cars and dealers you shopped at! You bought an AWESOME vehicle! We wish you many years of joy with it!