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Capital Honda

(187 reviews)
Visit Capital Honda
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
New (517) 657-8479 (517) 657-8479
Used (517) 657-8472 (517) 657-8472
Service (517) 657-8326 (517) 657-8326

Inventory

See all 121 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2020.
We at Capital Honda have always prided ourselves in taking great care of our employees and customers and we will continue that tradition especially in the face of the growing concern regarding the coronavirus (COVID-19). Our driving force through all of this is to make sure our team members and guests are safe. Our sales departments will be open for online sales. Find your car and do all of the paperwork online and over the phone and we will bring the car to you! We want to try and accommodate any requests that help make our guests feel Our sales staff will help you find that new Honda or quality used car that you have been dreaming about!

Service center

Phone number (517) 657-8326

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(187 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Micah was super helpful and answered all of my questions,

Micah was super helpful and answered all of my questions, The dealership gave us a great deal the customer service was amazing here. Really impressed. Great place to get a car.

Micah was super helpful and answered all of my questions,

Micah was super helpful and answered all of my questions, The dealership gave us a great deal the customer service was amazing here. Really impressed. Great place to get a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is amazing news! Thank you so much for the review! See you again soon!

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Micah DeMass was very attentive and answered all my

Micah DeMass was very attentive and answered all my questions. If he did not know the answer he researched and got back to me.

Micah DeMass was very attentive and answered all my

Micah DeMass was very attentive and answered all my questions. If he did not know the answer he researched and got back to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there! We truly appreciate your positive feedback! We're grateful to receive such kind words and hear about your experience.

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Pretty easy, stress free purchase experience, Micah is

Pretty easy, stress free purchase experience, Micah is very helpful, price is reasonable. service department also nice.

Pretty easy, stress free purchase experience, Micah is

Pretty easy, stress free purchase experience, Micah is very helpful, price is reasonable. service department also nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

This is truly wonderful to hear! We're so happy to learn that your experience with us was a positive one! Thank you so much for the review!

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I recently purchased a CRV Hybrid from Capital Honda.

I recently purchased a CRV Hybrid from Capital Honda. I was happy with the overall experience, and found consultant Micah DeMass particularly helpful and informative. I wanted to complete a purchase quickly because of personal circumstances. He helped make that happen.

I recently purchased a CRV Hybrid from Capital Honda.

I recently purchased a CRV Hybrid from Capital Honda. I was happy with the overall experience, and found consultant Micah DeMass particularly helpful and informative. I wanted to complete a purchase quickly because of personal circumstances. He helped make that happen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

This is truly wonderful to hear! We're so happy to learn that your experience with us was a positive one! Thank you so much for the review!

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We did a quick service.

We did a quick service. They get it done within an hour. Very efficient work.

We did a quick service.

We did a quick service. They get it done within an hour. Very efficient work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

This is so great to hear! Thank you for the review, we appreciate your business!

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We did a quick service.

We did a quick service. They get it done within an hour. Very efficient work.

We did a quick service.

We did a quick service. They get it done within an hour. Very efficient work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

This is so great to hear! Thank you for the review, we appreciate your business!

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We have gone to Capital for our vehicles since 2002 and

We have gone to Capital for our vehicles since 2002 and have always had great experiences. The Honda brand is consistently high quality in performance, style and reliability. I worked with Justin H. to complete the sale and he was very customer focused in his approach to our needs and wishes. He kept in touch over several months as our lease wound down, found us a Cr-V we liked and yet we never felt badgered or manipulated. We love the car and Justin worked a payment that’s just right for us. We will continue to service it at Capital as well (Thanks Mike V.!) Phil and Mike H.

We have gone to Capital for our vehicles since 2002 and

We have gone to Capital for our vehicles since 2002 and have always had great experiences. The Honda brand is consistently high quality in performance, style and reliability. I worked with Justin H. to complete the sale and he was very customer focused in his approach to our needs and wishes. He kept in touch over several months as our lease wound down, found us a Cr-V we liked and yet we never felt badgered or manipulated. We love the car and Justin worked a payment that’s just right for us. We will continue to service it at Capital as well (Thanks Mike V.!) Phil and Mike H.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad you enjoyed your experience with us. We're excited for the opportunity to help you again in the future! Thank you for the feedback!

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Capital Honda is the place to go!

I was in the market for a specific color Honda and was slowly losing hope after looking around. Finally after hours of calling and searching, I called Justin at Capital Honda Okemos. With low hope and little expectation, Justin sends me a friendly video displaying not one but two of the exact vehicle I was looking for. I live about 2 hours away and was working at that time. Justin set everything up for me while I was working and was able to make everything very streamline as possible. He was very friendly when we first met and really knowledgeable about the vehicles I was interested in. If you want an upfront, straightforward, and very professional experience, I highly recommend you visit Justin at Capital Honda Okemos! I know I’ll be doing business here again in the future. Thanks again Justin and Jeff!

Capital Honda is the place to go!

I was in the market for a specific color Honda and was slowly losing hope after looking around. Finally after hours of calling and searching, I called Justin at Capital Honda Okemos. With low hope and little expectation, Justin sends me a friendly video displaying not one but two of the exact vehicle I was looking for. I live about 2 hours away and was working at that time. Justin set everything up for me while I was working and was able to make everything very streamline as possible. He was very friendly when we first met and really knowledgeable about the vehicles I was interested in. If you want an upfront, straightforward, and very professional experience, I highly recommend you visit Justin at Capital Honda Okemos! I know I’ll be doing business here again in the future. Thanks again Justin and Jeff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi John! We are glad you enjoyed your experience with us. We're excited for the opportunity to help you again in the future! Thank you for the feedback!

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Originally stated no markup but come to find out after

Originally stated no markup but come to find out after waiting months for the vehicle to arrive there will in fact be a markup. Where is your integrity....honestly?! Dealerships need to go the way of the dodo bird! What purpose to you bring besides causing issues for the end customer. Pure greed and it's not needed. Another dealer to avoid until they change their sales practices.

Originally stated no markup but come to find out after

Originally stated no markup but come to find out after waiting months for the vehicle to arrive there will in fact be a markup. Where is your integrity....honestly?! Dealerships need to go the way of the dodo bird! What purpose to you bring besides causing issues for the end customer. Pure greed and it's not needed. Another dealer to avoid until they change their sales practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there! We're so sorry to hear this and that you feel this way. We take all feedback seriously as it helps us grow in the future. There were most likely several other factors that went into this situation. We appreciate your review.

Consumer response

There was no other factors besides your dealership being greedy. Enlightened me if this was not the case!

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Bad customer service

I went to test drive a used Honda Civic for my daughter. It was just above our budget and I asked if there was any chance to discuss price. I was told they no longer negotiate in these times which is understandable. I called back the next day and was told the car had been sold. I looked on the computer and it was sold for $600 less than what they were asking the day before. They never called me or gave me a chance to buy the car at the new price. One of their selling points is they are a reputable dealer. I don't think so.

Bad customer service

I went to test drive a used Honda Civic for my daughter. It was just above our budget and I asked if there was any chance to discuss price. I was told they no longer negotiate in these times which is understandable. I called back the next day and was told the car had been sold. I looked on the computer and it was sold for $600 less than what they were asking the day before. They never called me or gave me a chance to buy the car at the new price. One of their selling points is they are a reputable dealer. I don't think so.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Mike! We're sorry to hear about your experience. Unfortunately every deal is different and there are a number of factors that could've gone into this situation. We hope to get another opportunity in the future to earn your business.

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