Capital Honda

4.3
(183 reviews)
Visit Capital Honda
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (517) 657-8479 (517) 657-8479
Used (517) 657-8472 (517) 657-8472
Service (517) 657-8326 (517) 657-8326

Inventory

See all 102 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2020.
We at Capital Honda have always prided ourselves in taking great care of our employees and customers and we will continue that tradition especially in the face of the growing concern regarding the coronavirus (COVID-19). Our driving force through all of this is to make sure our team members and guests are safe. Our sales departments will be open for online sales. Find your car and do all of the paperwork online and over the phone and we will bring the car to you! We want to try and accommodate any requests that help make our guests feel Our sales staff will help you find that new Honda or quality used car that you have been dreaming about!

Service center

Phone number (517) 657-8326

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.3
(183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

We did a quick service.

We did a quick service. They get it done within an hour. Very efficient work.

5.0

We did a quick service.

We did a quick service. They get it done within an hour. Very efficient work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

We did a quick service.

We did a quick service. They get it done within an hour. Very efficient work.

5.0

We did a quick service.

We did a quick service. They get it done within an hour. Very efficient work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

We have gone to Capital for our vehicles since 2002 and

We have gone to Capital for our vehicles since 2002 and have always had great experiences. The Honda brand is consistently high quality in performance, style and reliability. I worked with Justin H. to complete the sale and he was very customer focused in his approach to our needs and wishes. He kept in touch over several months as our lease wound down, found us a Cr-V we liked and yet we never felt badgered or manipulated. We love the car and Justin worked a payment that’s just right for us. We will continue to service it at Capital as well (Thanks Mike V.!) Phil and Mike H.

5.0

We have gone to Capital for our vehicles since 2002 and

We have gone to Capital for our vehicles since 2002 and have always had great experiences. The Honda brand is consistently high quality in performance, style and reliability. I worked with Justin H. to complete the sale and he was very customer focused in his approach to our needs and wishes. He kept in touch over several months as our lease wound down, found us a Cr-V we liked and yet we never felt badgered or manipulated. We love the car and Justin worked a payment that’s just right for us. We will continue to service it at Capital as well (Thanks Mike V.!) Phil and Mike H.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad you enjoyed your experience with us. We're excited for the opportunity to help you again in the future! Thank you for the feedback!

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5.0

Capital Honda is the place to go!

I was in the market for a specific color Honda and was slowly losing hope after looking around. Finally after hours of calling and searching, I called Justin at Capital Honda Okemos. With low hope and little expectation, Justin sends me a friendly video displaying not one but two of the exact vehicle I was looking for. I live about 2 hours away and was working at that time. Justin set everything up for me while I was working and was able to make everything very streamline as possible. He was very friendly when we first met and really knowledgeable about the vehicles I was interested in. If you want an upfront, straightforward, and very professional experience, I highly recommend you visit Justin at Capital Honda Okemos! I know I’ll be doing business here again in the future. Thanks again Justin and Jeff!

5.0

Capital Honda is the place to go!

I was in the market for a specific color Honda and was slowly losing hope after looking around. Finally after hours of calling and searching, I called Justin at Capital Honda Okemos. With low hope and little expectation, Justin sends me a friendly video displaying not one but two of the exact vehicle I was looking for. I live about 2 hours away and was working at that time. Justin set everything up for me while I was working and was able to make everything very streamline as possible. He was very friendly when we first met and really knowledgeable about the vehicles I was interested in. If you want an upfront, straightforward, and very professional experience, I highly recommend you visit Justin at Capital Honda Okemos! I know I’ll be doing business here again in the future. Thanks again Justin and Jeff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi John! We are glad you enjoyed your experience with us. We're excited for the opportunity to help you again in the future! Thank you for the feedback!

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1.0

Originally stated no markup but come to find out after

Originally stated no markup but come to find out after waiting months for the vehicle to arrive there will in fact be a markup. Where is your integrity....honestly?! Dealerships need to go the way of the dodo bird! What purpose to you bring besides causing issues for the end customer. Pure greed and it's not needed. Another dealer to avoid until they change their sales practices.

1.0

Originally stated no markup but come to find out after

Originally stated no markup but come to find out after waiting months for the vehicle to arrive there will in fact be a markup. Where is your integrity....honestly?! Dealerships need to go the way of the dodo bird! What purpose to you bring besides causing issues for the end customer. Pure greed and it's not needed. Another dealer to avoid until they change their sales practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there! We're so sorry to hear this and that you feel this way. We take all feedback seriously as it helps us grow in the future. There were most likely several other factors that went into this situation. We appreciate your review.

Consumer response

There was no other factors besides your dealership being greedy. Enlightened me if this was not the case!

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1.0

Bad customer service

I went to test drive a used Honda Civic for my daughter. It was just above our budget and I asked if there was any chance to discuss price. I was told they no longer negotiate in these times which is understandable. I called back the next day and was told the car had been sold. I looked on the computer and it was sold for $600 less than what they were asking the day before. They never called me or gave me a chance to buy the car at the new price. One of their selling points is they are a reputable dealer. I don't think so.

1.0

Bad customer service

I went to test drive a used Honda Civic for my daughter. It was just above our budget and I asked if there was any chance to discuss price. I was told they no longer negotiate in these times which is understandable. I called back the next day and was told the car had been sold. I looked on the computer and it was sold for $600 less than what they were asking the day before. They never called me or gave me a chance to buy the car at the new price. One of their selling points is they are a reputable dealer. I don't think so.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Hi Mike! We're sorry to hear about your experience. Unfortunately every deal is different and there are a number of factors that could've gone into this situation. We hope to get another opportunity in the future to earn your business.

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1.0

Placed a order 4 months ago.

Placed a order 4 months ago. Dealer never submitted it, nor did they contact me. Was told every excuse you can think of. Do not deal with tony!

1.0

Placed a order 4 months ago.

Placed a order 4 months ago. Dealer never submitted it, nor did they contact me. Was told every excuse you can think of. Do not deal with tony!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Excellent Experience

Nicole was amazing at helping me find what I need in a used Honda and introduced ideas I would not have thought of. She is excellent to work with!

5.0

Excellent Experience

Nicole was amazing at helping me find what I need in a used Honda and introduced ideas I would not have thought of. She is excellent to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the positive review! We are glad you enjoyed your experience at Capital Honda.

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5.0

My sales person Justin was very good at his job and a

My sales person Justin was very good at his job and a pleasure to work with

5.0

My sales person Justin was very good at his job and a

My sales person Justin was very good at his job and a pleasure to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review!

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5.0

It is such a great experience to work with Justin.

It is such a great experience to work with Justin. He was so patient to introduce all the new features of the vehicle.

5.0

It is such a great experience to work with Justin.

It is such a great experience to work with Justin. He was so patient to introduce all the new features of the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

This is great news! Thank you for taking the time to share your positive experience with us.

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