Reviews
Micah was super helpful and answered all of my questions,
Micah was super helpful and answered all of my questions, The dealership gave us a great deal the customer service was amazing here. Really impressed. Great place to get a car.
Micah was super helpful and answered all of my questions,
Micah was super helpful and answered all of my questions, The dealership gave us a great deal the customer service was amazing here. Really impressed. Great place to get a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is amazing news! Thank you so much for the review! See you again soon!
Micah DeMass was very attentive and answered all my
Micah DeMass was very attentive and answered all my questions. If he did not know the answer he researched and got back to me.
Micah DeMass was very attentive and answered all my
Micah DeMass was very attentive and answered all my questions. If he did not know the answer he researched and got back to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there! We truly appreciate your positive feedback! We're grateful to receive such kind words and hear about your experience.
Pretty easy, stress free purchase experience, Micah is
Pretty easy, stress free purchase experience, Micah is very helpful, price is reasonable. service department also nice.
Pretty easy, stress free purchase experience, Micah is
Pretty easy, stress free purchase experience, Micah is very helpful, price is reasonable. service department also nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This is truly wonderful to hear! We're so happy to learn that your experience with us was a positive one! Thank you so much for the review!
I recently purchased a CRV Hybrid from Capital Honda.
I recently purchased a CRV Hybrid from Capital Honda. I was happy with the overall experience, and found consultant Micah DeMass particularly helpful and informative. I wanted to complete a purchase quickly because of personal circumstances. He helped make that happen.
I recently purchased a CRV Hybrid from Capital Honda.
I recently purchased a CRV Hybrid from Capital Honda. I was happy with the overall experience, and found consultant Micah DeMass particularly helpful and informative. I wanted to complete a purchase quickly because of personal circumstances. He helped make that happen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is truly wonderful to hear! We're so happy to learn that your experience with us was a positive one! Thank you so much for the review!
We did a quick service.
We did a quick service. They get it done within an hour. Very efficient work.
We did a quick service.
We did a quick service. They get it done within an hour. Very efficient work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is so great to hear! Thank you for the review, we appreciate your business!
We did a quick service.
We did a quick service. They get it done within an hour. Very efficient work.
We did a quick service.
We did a quick service. They get it done within an hour. Very efficient work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is so great to hear! Thank you for the review, we appreciate your business!
We have gone to Capital for our vehicles since 2002 and
We have gone to Capital for our vehicles since 2002 and have always had great experiences. The Honda brand is consistently high quality in performance, style and reliability. I worked with Justin H. to complete the sale and he was very customer focused in his approach to our needs and wishes. He kept in touch over several months as our lease wound down, found us a Cr-V we liked and yet we never felt badgered or manipulated. We love the car and Justin worked a payment that’s just right for us. We will continue to service it at Capital as well (Thanks Mike V.!) Phil and Mike H.
We have gone to Capital for our vehicles since 2002 and
We have gone to Capital for our vehicles since 2002 and have always had great experiences. The Honda brand is consistently high quality in performance, style and reliability. I worked with Justin H. to complete the sale and he was very customer focused in his approach to our needs and wishes. He kept in touch over several months as our lease wound down, found us a Cr-V we liked and yet we never felt badgered or manipulated. We love the car and Justin worked a payment that’s just right for us. We will continue to service it at Capital as well (Thanks Mike V.!) Phil and Mike H.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad you enjoyed your experience with us. We're excited for the opportunity to help you again in the future! Thank you for the feedback!
Capital Honda is the place to go!
I was in the market for a specific color Honda and was slowly losing hope after looking around. Finally after hours of calling and searching, I called Justin at Capital Honda Okemos. With low hope and little expectation, Justin sends me a friendly video displaying not one but two of the exact vehicle I was looking for. I live about 2 hours away and was working at that time. Justin set everything up for me while I was working and was able to make everything very streamline as possible. He was very friendly when we first met and really knowledgeable about the vehicles I was interested in. If you want an upfront, straightforward, and very professional experience, I highly recommend you visit Justin at Capital Honda Okemos! I know I’ll be doing business here again in the future. Thanks again Justin and Jeff!
Capital Honda is the place to go!
I was in the market for a specific color Honda and was slowly losing hope after looking around. Finally after hours of calling and searching, I called Justin at Capital Honda Okemos. With low hope and little expectation, Justin sends me a friendly video displaying not one but two of the exact vehicle I was looking for. I live about 2 hours away and was working at that time. Justin set everything up for me while I was working and was able to make everything very streamline as possible. He was very friendly when we first met and really knowledgeable about the vehicles I was interested in. If you want an upfront, straightforward, and very professional experience, I highly recommend you visit Justin at Capital Honda Okemos! I know I’ll be doing business here again in the future. Thanks again Justin and Jeff!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi John! We are glad you enjoyed your experience with us. We're excited for the opportunity to help you again in the future! Thank you for the feedback!
Originally stated no markup but come to find out after
Originally stated no markup but come to find out after waiting months for the vehicle to arrive there will in fact be a markup. Where is your integrity....honestly?! Dealerships need to go the way of the dodo bird! What purpose to you bring besides causing issues for the end customer. Pure greed and it's not needed. Another dealer to avoid until they change their sales practices.
Originally stated no markup but come to find out after
Originally stated no markup but come to find out after waiting months for the vehicle to arrive there will in fact be a markup. Where is your integrity....honestly?! Dealerships need to go the way of the dodo bird! What purpose to you bring besides causing issues for the end customer. Pure greed and it's not needed. Another dealer to avoid until they change their sales practices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi there! We're so sorry to hear this and that you feel this way. We take all feedback seriously as it helps us grow in the future. There were most likely several other factors that went into this situation. We appreciate your review.
There was no other factors besides your dealership being greedy. Enlightened me if this was not the case!
Bad customer service
I went to test drive a used Honda Civic for my daughter. It was just above our budget and I asked if there was any chance to discuss price. I was told they no longer negotiate in these times which is understandable. I called back the next day and was told the car had been sold. I looked on the computer and it was sold for $600 less than what they were asking the day before. They never called me or gave me a chance to buy the car at the new price. One of their selling points is they are a reputable dealer. I don't think so.
Bad customer service
I went to test drive a used Honda Civic for my daughter. It was just above our budget and I asked if there was any chance to discuss price. I was told they no longer negotiate in these times which is understandable. I called back the next day and was told the car had been sold. I looked on the computer and it was sold for $600 less than what they were asking the day before. They never called me or gave me a chance to buy the car at the new price. One of their selling points is they are a reputable dealer. I don't think so.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Mike! We're sorry to hear about your experience. Unfortunately every deal is different and there are a number of factors that could've gone into this situation. We hope to get another opportunity in the future to earn your business.