Chapman Honda

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3.6
(504 reviews)
Visit Chapman Honda
Sales hours:
Service hours:
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Service Sales
Monday 7:00am–6:00pm 8:00am–8:00pm
Tuesday 7:00am–6:00pm 8:00am–8:00pm
Wednesday 7:00am–6:00pm 8:00am–8:00pm
Thursday 7:00am–6:00pm 8:00am–8:00pm
Friday 7:00am–6:00pm 8:00am–8:00pm
Saturday 8:00am–4:00pm 8:00am–6:00pm
Sunday Closed Closed
New (520) 762-4085 (520) 762-4085
Used (520) 447-8289 (520) 447-8289
Service (520) 829-0388 (520) 829-0388

About our dealership

This seller has been on Cars.com since September 2016.
Serving Tucson and Southern Arizona, Chapman Honda is located at 4426 E. 22nd St., Tucson, AZ. We are proud to be recognized as one of Honda's elite dealerships, and customers who visit us online will find 24/7 access to our vehicle inventory, service scheduling, coupons, body shop and financing information at our Tucson Honda dealership. Customers can call 520-445-4024 for immediate assistance from one of our customer service advisors or sales professionals, or for help locating one of Honda's award-winning vehicles, such as the Civic sedan or Odyssey minivan.
Tucson Honda Dealer selling New & Used Honda Cars Trucks SUVs & Hybrids in Tucson Az

Service center

Phone number (520) 829-0388

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 12 employees View less employees

Reviews

3.6
(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Honda from DealerRater.

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5.0

We live in Seattle Wa and was looking to purchase a Honda

We live in Seattle Wa and was looking to purchase a Honda in Tucson for our vacation home. Their website is very professional and they had great reviews so we called and completed 90% of the process before ever arriving at the dealership. Very professional and flexible given we were remote for most of transaction. We purchased a certified pre-owned and they provided inspection reports and we haven’t had any issues at all.

Dealer response

Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Chapman Honda

1.0

Listed price of Subaru Impreza was $14,500.

Listed price of Subaru Impreza was $14,500. Inspected the vehicle and test drove 12/22/22 while salesperson calculated out the door price. It was a real nice car. Upon returning from test drive, out the door price included customary tax, title, etc but also over $1500 in "dealer fees", taking the price to over $18,000. Ostensibly these fees were for vehicle tracking system, nitrogen and a flasher in brake lights. Didn't want these items nor associated fees. Was told they couldn't be removed or discounted. Walked away. If mandatory, non negotiable fees are a requirement of sale these need to be either disclosed in advance or included in sales price according to Uniform Commercial Code. Otherwise this amounts to a bait and switch. We made a 180 mile round trip in good faith for a fairly priced vehicle to view this vehicle which cost meaningful dollars and are aggrieved.

Dealer response

Jicha1, Let me start off by apologizing for the misrepresentation by our sales associate. The items you list are most certainly negotiable and are not a requirement when buying a vehicle from Chapman Honda. I’m not sure why it was translated differently. Again please accept our apology. Respectfully Luis B. Esparza Sales Manager | Chapman Honda luisesparza@chapmantucson.com 520-202-5741 Fax: 520-202-5704 www.chapmanhonda.com

5.0

Chapman Honda was absolutely great from appointment

Chapman Honda was absolutely great from appointment setting through the exit. I highly recommend Jeff Dewald he is the best service writer I have ever met. Go see Jeff at Chapman Honda you will be glad you did.

Dealer response

We’re so grateful that you took the time out of your day to share your review with us. We will make sure Jeff receives your kind feedback. They will be thrilled to know their hard work has paid off. Chapman Honda

5.0

Leasing with Kendra was great

First time leasing a car and Kendra Baugh made it very simple and painless. She explained everything clearly, showed me all the options, and didn't push anything. Will definitely come here for any maintenance and future cars.

Dealer response

Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Chapman Honda

5.0

First time leasing a car and Kendra Baugh made it very

First time leasing a car and Kendra Baugh made it very simple and painless. She explained everything clearly, showed me all the options, and didn't push anything. Will definitely come here for any maintenance and future cars.

Dealer response

Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Chapman Honda

5.0

Their service is unmatched!

Their service is unmatched! I might not like what I hear but they go out of their way to take care of me and assure I get what is needed. Well worth the hour drive for me!

Dealer response

We are grateful for your feedback. It is our pleasure to provide the best possible service to our guests and we are glad that this commitment was reflected in your visit. We look forward to serving you again! Chapman Honda

1.0

Typical outdated style of game playing and greed.

Typical outdated style of game playing and greed. Demonstrated Incompetence and dishonesty. Would have given zero if possible. This is the kind of place one would leave a penny as tip to make sure the server and management knew you did not “ forget” to tip. Don’t waste you time and goodness here.

Dealer response

Aloha, Thank you so much for bringing this issue to our attention and please let us apologize for the unacceptable way in which this has been handled. Keeping our customers happy is our number one priority and we would like to ask you for another chance to retain your patronage. Please give us a call at 520-202-5741 or we can reach out to you if you prefer at a time convenient for you. Thank you Luis B. Esparza Sales Manager | Chapman Honda luisesparza@chapmantucson.com Direct Line: 520-202-5741 Fax: 520-202-5704

3.0

Is this for real?

Yesterday I purchased a used vehicle from Chapman Honda in Tucson, AZ. I found a car I like online and a few days later went into the city to check it out. (I have not purchased a vehicle from a dealership since 2005) I was a bit concerned that I would be taken advantage of as I am an older gal. Upon arrival, I met salesman Alex who seemed quite nice. After a good deal of searching Alex located the vehicle I wanted to look at. I was able to take it for a quick test drive and have my mechanic check its condition out. Then came the purchase process. I was able to understand though not agree with everything Alex and the paperwork stated. The part that I did not like was having my choice taken away from me when it came to added gadgets and such. The following things I did not want and Alex told me they had already been done without my permission and I must therefore pay for them: Topping off the nitrogen in my tires $89.95, AVAS $695.00, VTR $329.00, and R.E.D Alert $399.00. I did ask about these charges being so high for things I did not need or want and was told by Alex that they were already installed etc and that this is where auto salespeople make their money. I actually felt insulted having someone tell me what I MUST do with my own money. I do know that after writing this review I am considering my legal recourse. Can I return the car and insist they remove these things? Should I have my attorney handle it? The contracts that I was told I MUST sign say they are non-cancellable. The things I did not ask for or want to purchase came to $1512.95. Another question is: If they were already there, as in on the car, why was a charge for them rather than them being part of the sales price of the car?

Dealer response

Dear Sisterpine, I’d like to offer my sincerest of apologies on behalf of Chapman Honda for the recent events regarding your purchase with us. We are committed to an open and fair transaction and it’s unfortunate the actions of one individual can ruin the experience. Rest assured, if things were done maliciously they’ll be dealt with swiftly and we will make things right. At your earliest convenience, please give me a call so we can go over the details of your transaction. I can be reached at the following. Respectfully Luis B. Esparza Sales Manager | Chapman Honda luisesparza@chapmantucson.com Direct Line: 520-202-5741 Fax: 520-202-5704 Website: www.chapmanhonda.com

1.0

Had a brake rotor change in February 2022.

Had a brake rotor change in February 2022. August 17 they tell me I need new rotors right away. Then I pointed out to them that I got these rotors 6 months ago and the service manager, Brandon Sauber, tries to convince me that is the driving of the vehicle . I told him I have been driving this vehicle the same for the last 3 years and nothing has changed so how come the prior rotors last over 3 years, like most brake shops say it should, and these just 6 months? He smirked and asked me to answer it. What kind of service is that and I feel they never replaced the rotors and put my family in danger.

Dealer response

Sir, Thank you for taking the time to leave a review of your service. As we discussed yesterday, The front brakes are worn out. It is my responsibility to communicate this information to you so you might be able to make an informed decision on repair. We also noticed the front brake rotors are blue with hot spots. This is normally an indication of excessive heat. I cannot answer to your driving habits because everyone’s are different, however it is important to note you have put on 22,000 miles in about 6 months. This is a lot of use in a short amount of time. This can also result in brakes being in abnormal worn from excessive braking conditions. You also have drum brakes in the rear that do not work as hard as disk brakes in the front. This can cause the front brakes to wear much faster than the rear. Unfortunately we are back to I cannot answer why this happened on your vehicle specifically as there are no mechanical issues found. I know you were looking for a reason for why the brakes are worn, and we would not be doing justice to the conversation to ignore the facts listed above. I truly am sorry this information is not what you are looking for, but it is the answer that I have, based on the facts we have to review. As I offered yesterday, I would be glad to review your inspections to show you the digression of the brake pads. This shows the pattern of use from where they were replaced, to where they are now. Regards, Brandon Sauber Chapman Honda Service Manager 520-512-5862

Consumer response

First let me start by stating it is lot a question on pads but the rotor. As I asked yesterday. Typical answer as to look at how you drive or wear, without looking at the whole picture. Funny how other brake shops state this is weird to have such a worn rotor within six months and they even stated”watch: their answer is going to be it is based on how you wear it down”. Amazing how you are not willing to see that your shop might have put a faulty product or not done the job incorrectly or not done the job at all. Since you said it’s based on my wear, I will tell you again nothing has changed in 3 years so why has this all of a sudden become a problem. Let’s see you publicly not acknowledge what I just said and go back to saying it’s based on your wear. Also, Do not mention that typical life of a rotor should last around a minimum of 50k miles. I know you said what ever mechanic agrees with that doesn’t know their job, but I did get answers from other shops that stated that it is very unusual for such an occurrence especially if nothing has changed in driving conditions. At the end, you as a manger have failed to listen to a customer and assumed many different things, like I have some hidden agenda, where all I wanted was a proper job to get done with out my family being put in danger! Apparently thinking to be right is more important then ensuring a job is done correctly for Chapman Honda, but don’t worry I consider this fraud too. R/ John

Dealer response

John, Thanks for following up. The reason for the recommendation of rotors is the main concern, I can answer to that. The rotors have plenty of material remaining, they are not worn, they ae glazed and have hot spots. In resurfacing rotors, we remove thousands of material to remove imperfections. Due to the deep hotspots we would have to take more than normal material off. This makes the rotor thinner resulting in the accumulation faster which warps the rotor. This is where pulsations come in to play. Just to confirm, The rotors have plenty of material as they are right now and are not worn out. There is a possibility the rotors can be resurfaced, we just don’t know how deep the hot spots in the rotor are or how deep we would have to cut to try and resurface the rotor with a good surface. I’d be glad to work with you and start an attempt at resurfacing the rotor, I just can’t guarantee that attempt would be a good result or that you would not have a warped rotor in a short amount of time. Please let me know how I can help. I can be reached directly at 520-512-5862 or emailed directly brandonsauber@chapmantucson.com

1.0

Chapman Honda

They tried to sell me work I had paid for 7,500 miles before. I went to an independent shop for the next oil change and the air filter was filthy. For the past 15,000 miles Chapman said it was fine. Stay away.

Dealer response

Richard, I am very sorry for your concern with your recent visit. It appears we failed to properly review your history resulting in in improper recommendation. I would be glad to discuss this further and welcome you to reach out to me at your convenience. I can be reached directly at 520-512-5862. Thank you and I look forward to hearing from you soon. Brandon Sauber Chapman Honda Service Manager

See all 504 reviews