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Chapman Honda

4.1
(46 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

Inventory

See all 21 vehicles from this dealership.

Reviews

4.1
(46 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Honda from DealerRater.

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4.0

Glen was awesome from start to finish.

Glen was awesome from start to finish. He is thorough and has a lot of integrity. I do not like buying cars, and he made the experience very positive.

4.0

Glen was awesome from start to finish.

Glen was awesome from start to finish. He is thorough and has a lot of integrity. I do not like buying cars, and he made the experience very positive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to share your experience with us and we look forward to serving you again.

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5.0

Best buying experience my wife and I have ever had at a

Best buying experience my wife and I have ever had at a dealership. All the staff was friendly and helping. When we need to buy a new car, we are definitely coming back.

5.0

Best buying experience my wife and I have ever had at a

Best buying experience my wife and I have ever had at a dealership. All the staff was friendly and helping. When we need to buy a new car, we are definitely coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to share your experience with us and we look forward to serving you again.

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5.0

highly recommend!

highly recommend! Great customer service! Ibrahim in sales was amazing and helped me find the perfect car!

5.0

highly recommend!

highly recommend! Great customer service! Ibrahim in sales was amazing and helped me find the perfect car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

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5.0

Ibrahim and Akram did a great job helping us make this

Ibrahim and Akram did a great job helping us make this decision. They treated us like family every step of the way. It took three meetings for us to make the final decision. But from the first meeting, I wanted to buy from Chapman Honda and this Father/son superstar team. So happy with my new Honda CRV.

5.0

Ibrahim and Akram did a great job helping us make this

Ibrahim and Akram did a great job helping us make this decision. They treated us like family every step of the way. It took three meetings for us to make the final decision. But from the first meeting, I wanted to buy from Chapman Honda and this Father/son superstar team. So happy with my new Honda CRV.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

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5.0

Tyler fellner was amazing.

Tyler fellner was amazing. He helped me as a first time buyer and didn’t screw me over like auto nation tried to do.

5.0

Tyler fellner was amazing.

Tyler fellner was amazing. He helped me as a first time buyer and didn’t screw me over like auto nation tried to do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

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5.0

Tyler fellner was amazing, he helped me get a brand new

Tyler fellner was amazing, he helped me get a brand new car for a reasonable price and payment plan.

5.0

Tyler fellner was amazing, he helped me get a brand new

Tyler fellner was amazing, he helped me get a brand new car for a reasonable price and payment plan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.

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5.0

Ibrahim was great.

Ibrahim was great. The whole process was quick and simple. I love my new Honda.

5.0

Ibrahim was great.

Ibrahim was great. The whole process was quick and simple. I love my new Honda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles!

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1.0

Repair service gone horrible!!!

My adviser Angel was running as usual so Chelsey stepped in to offer she could handle it. Not to be rude I wrote up with her. We had another appt so Lyft would be paid for us and our return. 2 hours later I called my own Lyft from the doctor's. She said she had trouble with them but never called to inform me and I left 6 messages with her. It took me 3 minutes!!! Now after 8:30-5PM my timing belt is done, tires rotated but nothing else and no report on my car inspection. Angel apologised but it wasnt his fault. I have NEVER been left with no consideration by a dealership like this. It was the most maddening, disgusting deal ever. I was told the mechanic was having an awful time taking the bolts out and finally had it apart at 3:30. The last timing belt job was done with them. A day after and I am still steaming!!!!

1.0

Repair service gone horrible!!!

My adviser Angel was running as usual so Chelsey stepped in to offer she could handle it. Not to be rude I wrote up with her. We had another appt so Lyft would be paid for us and our return. 2 hours later I called my own Lyft from the doctor's. She said she had trouble with them but never called to inform me and I left 6 messages with her. It took me 3 minutes!!! Now after 8:30-5PM my timing belt is done, tires rotated but nothing else and no report on my car inspection. Angel apologised but it wasnt his fault. I have NEVER been left with no consideration by a dealership like this. It was the most maddening, disgusting deal ever. I was told the mechanic was having an awful time taking the bolts out and finally had it apart at 3:30. The last timing belt job was done with them. A day after and I am still steaming!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Linda, I'm truly sorry for the issues during your recent visit. I apologize for Chelsey not informing you about the Lyft troubles and for the incomplete car inspection. We appreciate your patience with the delayed timing belt job. This isn't the service level we strive for, and your feedback will help us improve. We'll discuss this with Chelsey and Angel to prioritize better communication. I apologize again for the distress caused. Please know, satisfaction with treatment to our customers is paramount to us and we will handle this internally. Please reach out if you'd like to discuss further. We hope to serve you better next time. Best, Brandon Sauber Chapman Honda/Acura Service Manger 520-512-5862

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5.0

Customer Service

I recently went to Chapman Honda, I had questions about my AVAS system I was greeted by a young lady as soon as I went into the showroom her name is Jozette. She helped me understand how the app works. I also had a situation about my phone in relationship to my GPS, she contacted the service dept and had me drive my car in to get checked. She went the extra mile very customer service oriented.

5.0

Customer Service

I recently went to Chapman Honda, I had questions about my AVAS system I was greeted by a young lady as soon as I went into the showroom her name is Jozette. She helped me understand how the app works. I also had a situation about my phone in relationship to my GPS, she contacted the service dept and had me drive my car in to get checked. She went the extra mile very customer service oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Buyer beware!!

We purchased a used 1999 Porsche "Boxster" from Chapmen on 6/19/23. The sales dept. are quick to return calls to sell you a car but be forewarned that Eric (Sales Manager), Lupita (Sales), Wesley (Sales), or others I've delt with do not return calls, texts, or emails after you purchase a car from their "SELECT" of cars that come with a 3,000 mile/3 month Warranty. They would rather avoid you. After I purchased this car and I drove it home put it up on ramps and noticed oil and or transmission coating the entire bottom of the engine/transmission. Also, the right CV axle was leaking, the right front brake rotor has a deep grove in it. So, I took the car to my mechanic and he confirmed all this and more... I'm in the process of getting them to repair the car under the warranty which has been a struggle to say the least. As I've stated before they don't call you back with up dates and are frequently wrong about where your car is located within the dealership. Also, they added-on a GPS tracking device/app, Theft protection, and nitrogen filled tires. All of which I did not want or needed yet they refused to remove citing customer benefit.

1.0

Buyer beware!!

We purchased a used 1999 Porsche "Boxster" from Chapmen on 6/19/23. The sales dept. are quick to return calls to sell you a car but be forewarned that Eric (Sales Manager), Lupita (Sales), Wesley (Sales), or others I've delt with do not return calls, texts, or emails after you purchase a car from their "SELECT" of cars that come with a 3,000 mile/3 month Warranty. They would rather avoid you. After I purchased this car and I drove it home put it up on ramps and noticed oil and or transmission coating the entire bottom of the engine/transmission. Also, the right CV axle was leaking, the right front brake rotor has a deep grove in it. So, I took the car to my mechanic and he confirmed all this and more... I'm in the process of getting them to repair the car under the warranty which has been a struggle to say the least. As I've stated before they don't call you back with up dates and are frequently wrong about where your car is located within the dealership. Also, they added-on a GPS tracking device/app, Theft protection, and nitrogen filled tires. All of which I did not want or needed yet they refused to remove citing customer benefit.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. Pyror, thank you for allowing us to come to a mutual agreement and resolving this issue. Thank you, Eric Rodriguez Chapman Honda

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