Reviews
Raymond and his team always get me in and out on time and
Raymond and his team always get me in and out on time and car running great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Raymond and the team are glad you had a great experience here, John! Thank you for coming to Alfa Romeo of Boston!
Bad bad bad and very bad setvice bad bad bad bad bad bad
Bad bad bad and very bad setvice bad bad bad bad bad bad bad bad
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We would like to understand the reason behind your low rating to help improve the experience. Please reach out to me so we can resolve the situation and regain your confidence. Thank you, John Andrade - General Manager – jandrade@herbchambers.com
They work on my car month ago I got charger around 400.00 I drove it for a 1 mile wasn’t fixed I returned back to place they told me to keep it for a week because need parts from Italy and they will call me to get a rental cause they gave only 4 cars and all out It has been a month no parts yet and yesterday they told me oats will be in early July Andrew from service suppose to call me back after he talk to a person in charge I didn’t hear from yet I don’t have a car and I’m waiting till next Tuesday if I didn’t hear from Andrew or your office I will report you to the Ma state commissioner Hope I don’t have too all I need is a loner
We understand your frustration and would like to assist you. Unfortunately, we are having a difficult time reaching you. Please contact me at your earliest convenience, so we may discuss the next steps. Thank you, John Andrade - General Manager – jandrade@herbchambers.com
Raymond is awesome!
Raymond is awesome! Very thoughtful, helpful and responsive to the needs if customer. I enjoy working with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This review has made our day, Levante! Thank you for leaving Raymond and the Alfa Romeo of Boston team your five-star rating! We hope you come back to see us again!
Domenic was great.
Domenic was great. Extremely professional and very helpful. It was the best dealer experience I’ve had. Very straightforward group that made the experience painless and quick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We're happy to hear you had a great experience with Domenic and we hope to see you again next time here at Alfa Romeo of Boston!
Raymond was a pleasure to work with!
Raymond was a pleasure to work with! 5 star.rating. Finance dept still has not responded to my request - I would have appreciated a simple call back re my lease copy request.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your honest feedback. We're happy that Raymond provided you with an excellent experience. I will follow up with our finance team to find out what occurred there and ensure your request is responded to. Please feel free to reach out to me directly if you wish to discuss what occurred in more detail. Thanks, Giovanni Tosti - General Manager - giant@herbchambers.com
Excellent communication and service for both my GTC and
Excellent communication and service for both my GTC and Bentayga I’ve relied on them for many years
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We appreciate your 5-stars, and look forward to working with you again! -Bentley Boston
The service dept handled the issue with my Giulia very
The service dept handled the issue with my Giulia very well. The person that took my call, Carrie, was very helpful and thoughtful. Great communication before the service was performed and when it was finished. I live an hour from the dealership and she helped relieve the stress.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad Carrie helped you get the best care for your Giulia and made your feel confident coming to Alfa Romeo of Boston! Thank you for your kind words and five-star rating!
I had an appointment on Friday but snow was in the
I had an appointment on Friday but snow was in the forecast so Raymond took my car in 2 days early and the problem was fixed prior to the inclement weather. Car was returned to me cleaner than when I dropped it off. Follow up was on point.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're glad to hear Raymond provided you with an exceptional experience and we'll be sure to share your wonderful feedback with him. Thanks for trusting Alfa Romeo of Boston with your business. We hope to see you again next time!
Raymond at customer service is helpful.
Raymond at customer service is helpful. The dealership is very expensive. 40k service was over $900 two thirds of which was labor. I had my 2018 Alpha Romeo Stelvio serviced here. This dealership has Rolls Royce, Bentley, and other high end brands.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your review and kind words about Raymond. We appreciate you as a customer, and if you wish to discuss your service bill with me directly, please feel free to reach out. Thanks, Giovanni Tosti - General Manager - giant@herbchambers.com
very professional and wonderful customer service.
very professional and wonderful customer service. staff was friendly and work was completed in the timeframe that I was told
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad you came to visit us here at Alfa Romeo of Boston and we hope we have the opportunity to serve you again in the future!