Reviews
New car purchase
Renee was terrific! Great experience enjoyed everything from the communications to the follow up. Would recommend a friend looking forward to using my car. Thx
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear that you got exactly what you wanted out of your car-buying experience with Renee at MB New Rochelle. We wish you safe travels in your new Mercedes-Benz and look forward to seeing you again soon!
Amazing Service
Mr Jorge Baez really took the time to understand my issues with the car, documented them perfect and acted and got everything fixed. There was so much drama dealing with my warranty company but he was very attentive and professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would like to thank you for sharing this amazing review about our dealership! We are thrilled that you enjoyed your experience with Jorge. We will be sharing your feedback amongst our team. Please come visit us again soon!
Very good
Everyone I have dealt with since leasing this car, has been great. This car is my most favorite MB that I have had the honor of driving.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richard, thanks for this fantastic review! We are thrilled to hear that you had a great experience at our dealership and even happier to hear you've been enjoying your newly leased Mercedes-Benz. Please come back to visit us anytime!
Always reliable
I have used this dealer for 3 cars. I always get assisted in an efficient and friendly manner. I like tbe fact they clean my car too!!!! My service advisor, Jorge is top notch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this excellent review, Eve! We are grateful for your business and recommendations. It is so nice to hear Jorge helps to make your service experiences so amazing. We look forward to serving you for many years to come!
Excellent
Excellent service. Very friendly. Always trying to make things work out the best way possible. I would highly recommend using the New Rochelle dealership and will continue doing business with them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience with MB New Rochelle. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Our team will be thrilled to hear your feedback! We hope to see you again in the near future!
Knowledgeable and Courteous
I brought my car in for a low tire pressure warning. It was quickly diagnosed as a puncture in the front tire. The two front tires were very worn and so needed to be replaced. The service department gave me a loaner car and quickly installed my new tires along with the rotation. Everyone is friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service team. We will be sharing your feedback amongst our team. We look forward to working together again in the near future!
great customer service
Great customer service center , Friendly and respectful had some bumps in the road , but all is good and moving forward , looking forward to a better experience.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide your feedback. We appreciate your recommendations with our customer service team. Customer service is our #1 priority and we value our customer's opinions. If there is anything we can ever assist you with moving forward, please don't hesitate to reach out as we want you to always have a smooth, easy experience at our dealership.
Excellent service
Absolute excellent service and attention from both Michael and Shawn could not ask for more professional service all questions were answered all issue taken care of this is 2nd auto I lease from this dealership and would highly recommend to anyone to deal with both Michael and Shawn
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Mercedes-Benz of New Rochelle with only the best there is to offer. It’s so nice to hear that Michael and Shawn helped to make your experience such a positive one. Enjoy your new Mercedes-Benz!
Service
Robidio Palencia is awesome he made sure that everything was right The service was excellent everyone there is great. I would recommend Mercedes Benz to my friends .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Irma, we couldn’t be happier that Robidio provided you with a great service experience. He is a true asset and we are lucky to have him on the MB New Rochelle team. We look forward to serving you for many years to come!
Mercedes-Benz of New Rochelle - Excellent!
Excellent communication and follow-up. Professional yet hungry and aggressive for your business. Very smooth and easy transaction, they do all the legwork for you, all you need to do is show up and sign the paperwork! Highly recommended. Nathan Frost is an excellent salesperson, I would recommend you reach out to him for all your needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits MB New Rochelle with only the best there is to offer. It’s so nice to hear that Nathan helped to make your experience such a positive one. Enjoy your new Mercedes-Benz!