Reviews
Write a reviewUnsurpassable Customer Service!
Patty Dean went above and beyond! I haven't stopped thinking or talking about my experience since I left. In one day she was able to get me into the exact car I had hoped for. She knows her stuff and is extremely organized and on the ball! I can't say enought about her! Also, a huge thanks to everyone at Graff who was involved in the process... from the service shop to the employees who always opened doors for me to the technician who stopped to offer his condolences while I was cleaning out my broken old car. I can't say enough about how much the special treatment meant to me. Thanks again and see you all in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Leslie for all the kind words! We are very happy to hear you had a positive experience and we value and appreciate your business. We agree, Patty is a great asset to our Graff team. Enjoy your new car!
100% great experience
As someone with 15 years working as a contract training developer in the dealership networks of the Big Three (department management training mostly), I found everything about Graff exemplary. I shopped four other local dealers for this purchase and visited two of them. They did not compare to Graff. It was a pleasure to meet Matt (GM/owner), Mark (Sales Manager), and Steve Lampman (Salesperson). Graff is a very friendly dealership and extremely well organized. Steve is the best dealership salesperson I've worked with on a personal level, and I've purchased many new vehicles. Graff is smart to have him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Michael! It's encouraging to know Steve and Graff Chevrolet were so helpful in the purchasing process. Please let us know if there is anything else we can do. Thanks again!
Great service!
Our experience at Graff Chevrolet Okemos was fabulous!! Would recommend everyone use Steve Lampman as their Chevrolet Dealership Salesperson. Donna and Brady Brook
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Donna and Brady! We are happy to hear you had such a great experience. Graff and Steve Lampman appreciate your business and kind words. Thanks again!
Service is Great
Service people were excellent, I have been working with Steve S. for the last 15 Years and have nothing but Great things to say about him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Steve for your response, we strive to make it a great experience.
Great service clean facility
I have purchased my last 3 cars from Graff and if I get another one it would also come from Graff. The staff really treats a person nice and the service is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Penny, we try our best to keep on top of the dirt and grime, most of the time.
Great Service
I thought that the people who work there were very nice and friendly. To the friendly man who left the suckers for my son thanks, since I didn't get to tell you there.(P.S. I don't know his name). Thanks Graff Chevrolet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Jackie, we value your thoughts
New Tahoe
All positive experiences in test driving a Tahoe and in picking up the new vehicle. My wife drives a Lexus and the experience at Graff was better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Richard for taking the time to give us your feedback. We are happy to hear you had a positive experience and value you as a customer. Please let us know if we can do anything else we can do!
Great People, made me feel like family
I was able to work with Patty Dean again and she rocks!!! I would like to never go anywhere else. I love dealing with her and she made it easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Jennie! We appreciate your business and are happy to hear your experience was positive. And we agree, Patty does rock! Thanks again!
Good customer service
Originally came to see one car that I found out was not everything I expected and still that was nice that I was already approved for but not what I expected. I found another one that I like even more and they made it happen....thank you
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Keith! We appreciate you taking the time to give us your feedback. We value our customers and want to thank you for making the drive to Okemos. Please let us know if there is anything else we can do.
recall on gmc
I was so happy that you can do warranty & recall work on my GMC. Wish I had known that before now!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Laura, glad we could get your safety recall completed. Graff Service Team