Reviews
Write a reviewFast service from the time I made the appt. to greeting...
Fast service from the time I made the appt. to greeting when I arrived to completion of service. Friendly and helpful.Determined I had a leak in differencial ordered part called me @ 7:30 next morning to tell me that part was in and made appt for the next hour. Part installed in less than time than stated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great, I'm happy that we were able to help you out. Thanks for the taking to time to write your review of us!
My wife and I wanted a new truck and we love shopping...
My wife and I wanted a new truck and we love shopping local whenever we can. We went into Pauli Ford and were treat great! We found the truck we wanted, got a great price and a full tank of gas. Brian Pauli is great and went out of his way to make sure we were happy. Thanks Pauli Ford in Saint Johns!!! James and Renee T.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The people are great! Ron in service is so friendly and...
The people are great! Ron in service is so friendly and the owner Frank took time out of his busy day to recommend great books to me while I was reading my Kindle...Water for elephants was fantastic by the way. They are very personable and I appreciate not being treated like a number. Betty Stone Dewitt, MI
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They always get me in when I need to have service done....
They always get me in when I need to have service done. The dealership is always clean inside and out. All the staff are very friendly. They always have lots of hot coffee waiting. They have answered all of our questions that we have had about our vehicals, in a way that we can understand.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have been buying my cars and having my service done at...
I have been buying my cars and having my service done at Pauli for about 20 years or more. They have always been quick to take care of any problems with my cars over the years. Like 'Cheers', it's nice to go where they call you by name when you walk in the door. I have recommended them to several of my friends and family over the years and will continue to do so.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
knowledgable staff, friendly atmosphere, cleanliness of...
knowledgable staff, friendly atmosphere, cleanliness of building and especialy waiting area, refreshments for customers in waiting area, explanation of service work being performed that day and explaining need of maintenance work needed to be performed in the future, offering to transport me to another location while my service work was being performed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the third vehicle that I have Purchased at Pauli...
This is the third vehicle that I have Purchased at Pauli and I will continue to do so. the staff is always friendly. Service people are easy to deal with and seem concerned that the repairs are made correctly. When purchasing a new vehicle the sales staff are concerned that I get what I want in the new vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
This dealership had no pressure sales. They were fair...
This dealership had no pressure sales. They were fair and provided all the information I requested as well as additional information to help me reach my decision. Kevin was very informative and caring! I liked his use of e-mail to answer questions without being committed to taking phone calls.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealer never quit working on trying to find me the...
This dealer never quit working on trying to find me the vehicle I wanted and when my first car deal fell through, within 24 hours they had a more than acceptable alternative and worked with me on price to make it happen! This is my first Ford, and it won't be my last!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian Pauli is the best salesman ever. It was so much...
Brian Pauli is the best salesman ever. It was so much fun ordering and receiving my 2011 Ford Mustang. He was very thorough in explaining options, too. Ron in service is awesome. He even delivered my car to me at work after a check on my airbag was done. How great is that?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair