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Pauli Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(406 reviews)
Sales hours: 9:00am to 2:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
2019 consumer dealer award View 1 awards
2019 consumer dealer award
New (855) 659-9847 (855) 659-9847
Used (877) 882-1843 (877) 882-1843
Service (877) 885-6539 (877) 885-6539

Inventory

See all 9 vehicles from this dealership.

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pauli Ford from DealerRater.

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5.0

I recommend Kevin McCrackin at Pauli Ford.

I have been dealing with Kevin McCrackin at Pauli Ford for 25+ years. I recently purchased a 2023 Ford Escape. Kevin was terrific in assisting us with the ordering process and guiding us through the return process for our Ford Fusion lease vehicle that the Escape replaced. Kevin is always great in answering all our questions…never any high pressure sales. He always makes car buying a fun experience. He always checks in with us after the sale to make sure all is going well with the new car. I highly recommend Kevin for your next purchase or lease from Pauli Ford.

5.0

I recommend Kevin McCrackin at Pauli Ford.

I have been dealing with Kevin McCrackin at Pauli Ford for 25+ years. I recently purchased a 2023 Ford Escape. Kevin was terrific in assisting us with the ordering process and guiding us through the return process for our Ford Fusion lease vehicle that the Escape replaced. Kevin is always great in answering all our questions…never any high pressure sales. He always makes car buying a fun experience. He always checks in with us after the sale to make sure all is going well with the new car. I highly recommend Kevin for your next purchase or lease from Pauli Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Robert was ready and waiting for me.

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

5.0

Robert was ready and waiting for me.

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Happy with the sale and service on my new Ford edg

Esp. the salesman has been helpful, even later. He helped me with the Ford Pass. He had a smile but wasn't push so I will consider this store again.

5.0

Happy with the sale and service on my new Ford edg

Esp. the salesman has been helpful, even later. He helped me with the Ford Pass. He had a smile but wasn't push so I will consider this store again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Terrible at diagnosis of vehicle.

Terrible with diagnostics. Gave wrong price and didn't even check my fluid levels the first time. Told me one price and jacked it.up afterwards. Not honest.

1.0

Terrible at diagnosis of vehicle.

Terrible with diagnostics. Gave wrong price and didn't even check my fluid levels the first time. Told me one price and jacked it.up afterwards. Not honest.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Dale, we are disappointed to learn of this situation you have described. Please reach out to our Service Manager, Mike Poole at 989-224-6711 to discuss the matter. We look forward to speaking with you soon.

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5.0

I had contacted Cher at the dealership to check into

I had contacted Cher at the dealership to check into pricing on a new suv lease and to also see if they would buy out the current lease I wanted to end. From the first conversation he was very throughout answered all my questions was very upfront with me about what to expect with the way the market is currently so there was no surprises for me. I ended up ordering an explorer he kept in touch throughout the build and upon receiving my vehicle into the dealership. Once I went to the dealership to sign and take ownership of my new car they were great. Very humble down to earth explained everything didn’t try to throw in a bunch of things I didn’t want nor need. I felt very comfortable and enjoyed the process I would highly recommend even the finance manager I worked with was friendly, down to earth and kind. Customer service goes along way in todays world and they definitely have good people here. Will definitely be going back in the future. Also convinced my mother to order her next Car too.

5.0

I had contacted Cher at the dealership to check into

I had contacted Cher at the dealership to check into pricing on a new suv lease and to also see if they would buy out the current lease I wanted to end. From the first conversation he was very throughout answered all my questions was very upfront with me about what to expect with the way the market is currently so there was no surprises for me. I ended up ordering an explorer he kept in touch throughout the build and upon receiving my vehicle into the dealership. Once I went to the dealership to sign and take ownership of my new car they were great. Very humble down to earth explained everything didn’t try to throw in a bunch of things I didn’t want nor need. I felt very comfortable and enjoyed the process I would highly recommend even the finance manager I worked with was friendly, down to earth and kind. Customer service goes along way in todays world and they definitely have good people here. Will definitely be going back in the future. Also convinced my mother to order her next Car too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're thrilled to hear you had a great experience working with Cher Vue and Justin Garner, thank you for sharing! Congratulations on your new Explorer!

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5.0

graeat place to purchase your car. great place to get...

graeat place to purchase your car. great place to get your vehicle serviced. nice family atmosphere.

5.0

graeat place to purchase your car. great place to get...

graeat place to purchase your car. great place to get your vehicle serviced. nice family atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the 5-Star review and great feedback!

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5.0

I was Looking for My Dream truck and found it Paui

My salesman is Kevin and led me through the process of buying my Dream Truck with Professional and Integrity making sure I was Satisfied with my purchase from beginning to end and Justin completed the process with ease and fairness. It was a Magnificent experience and I would Recommend Pauli Ford for Any of My Future Needs and the public to Share a Dealership With Great Service and Honesty. Thanks!

5.0

I was Looking for My Dream truck and found it Paui

My salesman is Kevin and led me through the process of buying my Dream Truck with Professional and Integrity making sure I was Satisfied with my purchase from beginning to end and Justin completed the process with ease and fairness. It was a Magnificent experience and I would Recommend Pauli Ford for Any of My Future Needs and the public to Share a Dealership With Great Service and Honesty. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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5.0

2015 Ford Taurus

Excellent customer service! Everything was repaired great. Have no issues with the car. Filling out paperwork didn’t take too long. I was very satisfied with my purchase.

5.0

2015 Ford Taurus

Excellent customer service! Everything was repaired great. Have no issues with the car. Filling out paperwork didn’t take too long. I was very satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Bought vehicle

Made it easy for us, very comfortable family like atmosphere. We loved our experience and would highly recommended Pauli Ford for your next vehicle purchase.

5.0

Bought vehicle

Made it easy for us, very comfortable family like atmosphere. We loved our experience and would highly recommended Pauli Ford for your next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Great experience!

Everyone was so friendly and easy to work with! Justin went out of his way to get me the best possible interest rate. Great experience!

5.0

Great experience!

Everyone was so friendly and easy to work with! Justin went out of his way to get me the best possible interest rate. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Jennifer, Thank you for writing a great review. It is of top importance that our customers leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with our team.

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