[{"id":459858,"personPtyId":34655944,"firstName":"Robert","lastName":"Milks","titleText":"Sales Consultant","shortBioText":"I came to Pauli Ford in 2015 from the human services field. I enjoy working with the community and finding cars/trucks or SUV's to match a family's need. Here at Pauli we pride ourselves on being transparent and honest and providing the best customer service.","emailTxt":"robert@pauliford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":78,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/7ca98155f9eb.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1422748800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":42104,"personPtyId":34639156,"firstName":"Kevin","lastName":"McCrackin","titleText":"Sales Consultant","shortBioText":"I have lived in DeWitt my whole life and have been married to my wife Chris for 24 years. We have 2 kids, a daughter Kaleigh, who is at Grand Valley, and son Collin who is a Junior at DeWitt High School. I graduated from Northwood with an Associates degree in Automotive Marketing and a Bachelors degree in Marketing & Management. I have worked in every department of my family owned dealership before coming to Pauli Ford in July of 2004 and have been in sales for 27 years with 88% of my sales a repeat or referral.","emailTxt":"kevin.mccrackin@pauliford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":63,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/b01dec588055.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"1088640000","industryStartDtUtc":"644198400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":459856,"personPtyId":34690393,"firstName":"Paul","lastName":"Phillips","titleText":"Sales Consultant","shortBioText":"I originally grew up in Blissfield MI and now reside in Pewamo with my wife Nicole and our two young sons Caden and William. I have been at Pauli Ford since May and I thoroughly enjoy helping people through what is one of their biggest decisions they will make, in purchasing a vehicle. Previously to Pauli Ford I played professional baseball for 10 seasons after college. When not spending time with family I am an avid sports fan and enjoy watching movies either at home or the theatre. I am looking forward to helping you find the perfect vehicle. Come and see me or give me a call 989-224-5386","emailTxt":"paul@pauliford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/f1066bc47a0f.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1493596800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":487279,"personPtyId":38405722,"firstName":"Tricia","lastName":"Read","titleText":"BDC Manager","shortBioText":"I joined the Amazing Pauli Ford Team in February of 2018. Truly the best move. \r\nI am a proud new St Johns resident. I enjoy volunteering in the community as a member of Rotary, Kiwanis and as a Chamber of Commerce Ambassador.","emailTxt":"tricia@pauliford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/b6b23ac0da76.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"741484800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":43524,"personPtyId":34575972,"firstName":"Frank","lastName":"Pauli","titleText":"President","emailTxt":"f-pauli@pauliford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/f83da1523f5c.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"457488000","industryStartDtUtc":"273456000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":459859,"personPtyId":34681214,"firstName":"Cher","lastName":"Vue","titleText":"Sales Consultant","emailTxt":"cher@pauliford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/d73db195b93e.jpg","drDealerId":16726,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":460947,"personPtyId":35343337,"firstName":"Erin","lastName":"Csapos","titleText":"Administrative Assistant","emailTxt":"erin@pauliford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/f71d77dec33a.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"1509494400","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":577479,"firstName":"Justin","lastName":"Garner","titleText":"F&I Manager","emailTxt":"justin-garner@pauliford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/2e077092ebe5.jpg","drDealerId":16726,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":42101,"personPtyId":34472215,"firstName":"Brian","lastName":"Pauli","titleText":"Sales Manager","shortBioText":"Hi, my name is Brian Pauli and I have been with the dealership since Februrary, 2006. I enjoy helping people with their automotive needs in a no pressure environment. I grew up in St. Johns and have lived in Clinton County my whole life. My wife, Jamie, and I have a wonderful daughter, Allie, and also a dog, Copper, and a cat, Harley. I have worked in a number of roles since joining the family business in 2006 so please let me know if I can help.","emailTxt":"brian.pauli@pauliford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":75,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/c210cc913132.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"1138752000","industryStartDtUtc":"1138752000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":459861,"personPtyId":35304616,"firstName":"Jason","lastName":"Maliska","titleText":"Service Advisor","emailTxt":"jason@pauliford.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/71d131d4db71.jpg","drDealerId":16726,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":69402,"personPtyId":34579072,"firstName":"Ryan","lastName":"Mallory","titleText":"Digital Marketing Manager","shortBioText":"My family and I have living and serving the people of St. Johns for about 10 year. I have 2 kids in St. Johns schools. I hope that I can make you experience at Pauli Ford the best that it can.","emailTxt":"ryan.mallory@pauliford.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/df579f45-9f0e-4ac2-b777-3bf49d35ad9e.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"1306886400","industryStartDtUtc":"1306886400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":40981,"personPtyId":34578808,"firstName":"Brett","lastName":"Pauli","titleText":"General Manager","emailTxt":"brett.pauli@pauliford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/443004283856.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"1051747200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":45924,"personPtyId":34639697,"firstName":"Erik","lastName":"Pitchford","titleText":"Parts Manager","emailTxt":"erik.pitchford@pauliford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/2929a864-c720-406a-99c2-857c93858153.jpg","drDealerId":16726,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":155181,"firstName":"Jerrod","lastName":"Haindel","titleText":"Parts Advisor","emailTxt":"jerrod@pauliford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/e5fe0ada-466a-450f-a256-69256cdd7cfb.jpg","drDealerId":16726,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":573865,"firstName":"Michael","lastName":"Paradise","titleText":"Sales Consultant","emailTxt":"michael.paradise@pauliford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/1839072b5f0c.jpg","drDealerId":16726,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":570422,"firstName":"Kara","lastName":"Hartenburg","titleText":"Customer Concierge","emailTxt":"kara@pauliford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/73fb8165e706.jpg","drDealerId":16726,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":569470,"firstName":"Mike","lastName":"Poole","titleText":"Service Manager","emailTxt":"mike@pauliford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/13e00490d2a5.jpg","drDealerId":16726,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":459863,"personPtyId":34626730,"firstName":"Jenny","lastName":"Mallory","titleText":"Administrative Assistant","shortBioText":"I have lived in St Johns for 10 years with my husband and 2 children. I love living and working in a small community and the connections it builds. Before working at Pauli Ford I was a stay at home mom for 10 years.","emailTxt":"jenny@pauliford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/f54f58be0f18.jpg","drDealerId":16726,"dealerEmpStartDtUtc":"1377993600","industryStartDtUtc":"1377993600","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":586313,"firstName":"Sarah","lastName":"Sills","titleText":"Sales Consultant","emailTxt":"sarah.sills@pauliford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16726/employees/c74676b684ec.jpg","drDealerId":16726,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Pauli Ford

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 5:30 PM

Pauli Ford Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:30 AM - 3:30 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since December 2019

At Pauli Ford growing our business depends on positive long-term relationships not only with our customers but with each other. We will make decisions based on the well being of our customers and team members alike. We will also provide the absolute best customer and employee experience in a manner that is honest, direct, and transparent.

...



Relationships are the foundation of our growth.

"Relationships are the foundation for our growth"

Service

Wheel Balance

$57.95

Oil, Filter Change

$34.15

Tire Rotation

$17.95

Transmission Service

$189.88 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
400 lifetime reviews. Includes reviews of Pauli Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 1, 2020

    Excellent customer service! Everything was repaired great. Have no issues with the car. Filling out paperwork didn’t take too long. I was very satisfied... with my purchase.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 12, 2019

    Made it easy for us, very comfortable family like atmosphere. We loved our experience and would highly recommended Pauli Ford for your next vehicle purchase.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Robert Milks

    Sales Consultant

    (5.0) 78 reviews

    Justin Garner

    F&I Manager

    (5.0) 12 reviews

  • March 2, 2018

    The auto repair was handled quickly and professionally.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ron, We appreciate you choosing Pauli Ford Service for your repair needs. Thank you for taking time to leave a review.

  • 5.0 out of 5
    June 20, 2019

    Everyone was so friendly and easy to work with! Justin went out of his way to get me the best possible interest rate. Great experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jennifer, Thank you for writing a great review. It is of top importance that our customers leave our dealership confident they made the right decision.... I'm happy to hear about your positive experience with our team.


    Worked with:
    Paul Phillips

    Sales Consultant

    (5.0) 61 reviews

    Justin Garner

    F&I Manager

    (5.0) 12 reviews

    Michael Paradise

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    April 17, 2019

    I spent 2 weeks searching the internet, and visiting 20 plus dealerships in Lansing/ Grand Ledge/ East Lansing/ Okemos area. And not only did I leave all... those places with out wheels but I also left more frustrated. Finally a friend recommended Pauli Ford as she had bought a couple vehicles and her children also did from Pauli Ford of St. Johns. Paul Phillips had a laid back approach wasn't trying to pressure me and made me feel comfortable. He was knowledgeable and accommodating (I also had my impatient 6 year old with me). I found exactly what I was looking for at a GREAT price! of course I encountered some issues with my bank but I was in good hands with Justin Garner who helped me straighten it all out and still kept me at the monthly payment i wanted to be at. I HIGHLY RECOMMEND Pauli Ford to anyone whos ready for a new vehical at an honest price.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for making the effort to come see us. We greatly appreciated your business, your review and your recommendation of Paul Phillips and... Pauli Ford! Enjoy your new vehicle!


    Worked with:
    Paul Phillips

    Sales Consultant

    (5.0) 61 reviews

    Justin Garner

    F&I Manager

    (5.0) 12 reviews

  • 4.0 out of 5
    April 17, 2019

    If you're looking for a integrity in a car salesman, Paul is the man to go to. He listens to what you want/need in a vehicle & if Pauli doesn't have it,... he works hard to find it for you. Pauli Ford is lucky to have him working for them. Yes, I will recommend him to my friends.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are very happy to hear about your positive experience with Paul Phillips! We look forward to being your dealership for anything you need.


    Worked with:
    Paul Phillips

    Sales Consultant

    (5.0) 61 reviews

  • 5.0 out of 5
    April 12, 2019

    Here at Pauli Ford we were treated like family. There was a very light friendly atmosphere. The buying process was made very easy and they shopped for... the best interest rate for us!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks! We appreciate your business and we'll be here to help you in the future!


    Worked with:
    Paul Phillips

    Sales Consultant

    (5.0) 61 reviews

    Tricia Read

    BDC Manager

    (5.0) 58 reviews

    Kara Hartenburg

    Customer Concierge

    NOT RATED

  • 5.0 out of 5
    April 5, 2019

    They are very friendly and easy too deal with. All the sales people work well together as a team. Robert and Cher were my sales reps. I would definitely... work with them again. Justin the finance guy was very friendly and vey knowledge able.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jason, thanks for sharing your thoughts. Great to hear!


    Worked with:
    Robert Milks

    Sales Consultant

    (5.0) 78 reviews

    Cher Vue

    Sales Consultant

    (5.0) 24 reviews

    Justin Garner

    F&I Manager

    (5.0) 12 reviews

  • 5.0 out of 5
    April 2, 2019

    Working with Robert was a pleasure. He is knowledgeable about the vehicles, listened to what we wanted and worked to get my wife her new vehicle. This... is our 2nd vehicle we have gotten from Robert and Pauli Ford, and they have proven that "home town service" still exists. Thank you Robert and Pauli Ford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Don and Jaimie, thank you for taking the time to share your experience! We're glad to hear you enjoyed working with Robert Milks! If there is anything... else we can do to assist you, please let us know!


    Worked with:
    Robert Milks

    Sales Consultant

    (5.0) 78 reviews

    Justin Garner

    F&I Manager

    (5.0) 12 reviews

  • 5.0 out of 5
    March 28, 2019

    Robert listened well. No pressure sales. Found the truck we were shopping for, kept us updated on his search. Helped us get maximum incentives. Explained... the features on or new truck well. Nice job!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mike and Bernice, thank you for the great feedback and congratulations on your new F-150! We are pleased you enjoyed working with Robert. We look forw...ard to helping again in the future!


    Worked with:
    Robert Milks

    Sales Consultant

    (5.0) 78 reviews

    Justin Garner

    F&I Manager

    (5.0) 12 reviews

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