Crippen Automotive

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 4:00 PM
Service Closed

Crippen Automotive Hours

Sales

Monday

8:30 AM - 8:30 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 8:30 PM

Friday

8:30 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 1999

At Crippen Buick GMC Mazda Volvo, it's about transparency and time. We understand customers need I information to make

...

an educated buying decision. We also understand, as your dealer, we should be able to provide this information to you. This is why we show all available incentives, market pricing comparison's, Carfax, repairs we've done to pre-owned vehicles, and more. But we also understand, if there is one thing more valuable than money. it's your time. All of our Consultants are efficient and knowledgeable. We've created an appointment based environment so you feel your time is always valued. Drive with Integrity!

"Drive with Integrity!"

Service

Wheel Balance

$89.95

Oil, Filter Change

$59.95

Tire Rotation

$19.95

Air Filter Replacement

$32.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
929 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 29, 2019

    Good overall experience. got a call back from rodney about a vehicle i was interested in, very promptly. very nice management agreed on a price for our... used vehicle. baby changing station in both men and women bathrooms very helpful.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for this great review and for highlighting Rodney's work! We're happy he was able to help you find the vehicle you need and we look forward to ...helping with your future vehicle needs.

  • 5.0 out of 5
    November 26, 2019

    Al Travis was the best and had all paperwork ready when we arrived to pick up our truck. Pick up was easy and fun. Explanation of features and operation... was straight forward, no issues at all. This was our fifth vehicle we purchased from Al and Crippen. I’m sure we will be back again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great response and for continuing to choose Crippen for all of your automotive needs. We're thrilled that Al was able to help and we lo...ok forward to helping however possible in the future.

  • December 17, 2018

    Al Travis was excellent! We applied online got call right back. Very quick and smooth transaction from start to finish. Will certainly recommend Crippen... and Al to my friends and family.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review and for highlighting Al's great work. We love that you enjoyed the Crippen car buying experience.

  • 5.0 out of 5
    November 25, 2019

    THE STAFF I WORKED WITH WERE WONDERFUL, KIND, AND FAST. RODNEY AND CHAD WERE EASY TO WORK WITH AND A PLEASANT SURPISE FROM WHAT I EXPERIENCED BEFORE.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review and for highlighting Rodney and Chad's great work. We're thrilled that we were able to help and we look forward to helping... however possible with your future vehicle needs.

  • 5.0 out of 5
    November 24, 2019

    I had been to several other dealers in Grand Rapids and Lansing. Al Travis at Crippen was very helpful. He listen to what I was looking for and directed... me to a vehicle that really works for me. Best customer service!! Thanks Crippen.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 24, 2019

    I purchased a pre-owned vehicle from Crippen and had a great overall experience. Al Travis was very helpful, friendly. This was the best interaction with... a car dealership that I've ever had. I felt good giving them my business and will definitely keep them in mind next time I'm in the market for a new car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2019

    Randall was very helpful with showing us the vehicle I was interested in. I appreciated the information he provided. He was very nice and sweet.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the wonderful review and for highlighting Randall's great work. We're thrilled that you had a good experience and we look forward to helpin...g however possible in the future.

  • 5.0 out of 5
    October 31, 2019

    We just found out we are having twins so we knew we needed a bigger car than our Equinox. So we called Lisa and she found us an Acadia that seats six!!!... Great experience

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for this great review and for highlighting Lisa's great work. We're thrilled she was able to help get you into your new Equinox that will be pe...rfect for your new family members!

  • 5.0 out of 5
    October 31, 2019

    I am giving my car to my granddaughter so i called Lisa and told her i needed a new Envision. I told her the color I wanted and she found me one. The people... at Crippen always come through.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review and for higlighting Lisa's great work! We truly appreciate that you continue choosing Crippen for your automotive needs an...d look forward to helping however possible in the future.

  • 5.0 out of 5
    October 24, 2019

    I have used the Crippen Dealership for several years to purchase and service my vehicles. Scott Kemp did an excellent job finding just the right car I... was looking for.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your great review and for continuing to choose Scott and Crippen for all of your automotive needs. We sincerely value your business and loo...k forward to your next visit!

View More Reviews