Crippen Automotive

Got charged for a tire rotation that was not done. I looked at my receipt and said "tire rotation not done" and right beside it was the $19.97 charge. I had to go back to Crippen to get my money. Seem that service has gone downhill over the years.

Informed me of work being done and updated the work order as parts were received. Contacted me about time frame for completion. Was very helpful.

Great sales team and service department. Very patient and happy to answer any questions or concerns. Friendly!!!!

Fantastic Staff and Service at Crippen! Crippen exceeded my expectations with the timeliness of getting my vehicle in for repairs as well as the time it took to complete the repairs. The Staff members are professional, knowledgeable, friendly and efficient.

Transmission was giving us issues along with DEF, Brakes and engine sensors going off. Dropped my truck off and picked it up 2 days later. Nick was (and is) great to work with and kept me up to date all of the time.

I recently took my car to Crippen after a minor accident, and I couldn't be happier with the service! From the moment I walked in, the staff was welcoming and professional. They thoroughly inspected my car, explained the necessary repairs in detail, and provided a transparent, fair estimate. The work was completed on time, and my car looks brand new?like the accident never happened! They even went above and beyond by cleaning the interior and ensuring everything was perfect before returning it to me. I also appreciated their clear communication throughout the process, keeping me updated on the progress. It?s rare to find such a trustworthy and efficient body shop. Highly recommend Crippen to anyone needing top-quality car repairs

Great personnel all the way through. We felt welcome at every visit. Every step of the purchasing process was professional and classy.

I have worked with Scott Kemp in the past and he continues to be personable, present and always willing to help. He is a great asset to Crippen.

Let me take this opportunity to share our recent car shopping experience. Our last stop was at Crippen Mazda, which should have been our first. Because at the dozen or so car dealerships we visited we discovered many had bait and switch advertising when we found they didn't have the cars they advertised. Salesman who couldn't provide us with the car we were looking for and one dealership was in Ann Arbor. After looking at 2 cars neither one we were sold on, but decided to keep looking only to have the sales manager who demanded to know why we were not buying the car his salesman showed us. They even accused us of wasting his time. So at our wits end we stopped to look at the Mazda's on Crippen’s lot and was immediately impressed with the price of their cars and thrilled with the options that came on the car in our price range. What really sealed the deal for us was their salesman Brian who let us drive several cars before deciding on a CX50 for a very reasonable price. He was very professional and didn't use pushy sales tactics, worked out an equitable deal. The finance department also was very professional and competent. Overall I would highly recommend Crippen Mazda and especially Brian, as I said at the beginning. if we had went there first it would have saved us a lot of time and trouble. Thanks Brian!

When my insurance company gave me a bad appraisal for the damage, Joe at the body shop no exactly what to do. He did it very quickly and when the repair was done, they washed my truck and did a better job than the car wash place down the road.