Zeigler Chrysler Dodge Jeep Ram of Kalam

Since we bought the vehicle, it was slow to restart, after it sat for a little while. The issue took a little while to figure out. Come to find out the vehicle had recall work done just before we purchased it. A different Honda Dealership discovered that the issue we were having was without a doubt caused by the recall work performed by Zeigler Honda of Kalamazoo, resulting from Poor Craftsmanship, Poor Quality of Work, and a total Lack of Attention to Detail. When the other Honda Dealership tried to contact the Service Director at Zeigler Honda of Kalamazoo, he won't answer his phone, and won't return a call after numerous voicemails were left. This resulted in me having to pay for the repair of Zeigler's botched recall work. Avoid this place, if at all possible. Their service department lacks professionalism, common courtesy, and basic communication skills. I wouldn't even give them 1 star if you'd let me give them less.

I had the pleasure of working with Mr. Hollywood. He was very professional and made us feel like he valued us as a customer. I never thought that car shopping could be so fun. I love my new car and I have told all my friends to go see him if you want a good deal on a car!

Ekkas was very helpful and good to work with. I would buy from him again.

Thank you to the team at Zeigler and Ekkas Matharu for the great experience of trading in and purchasing a "new to me" used car. Ekkas was great at listening to what I wanted in a vehicle and making sure to all my needs were met. He is very personable and made what is usually a chore seem like fun!

Just had the most amazing experience with Bill! He's absolutely remarkable! Can't wait to buy another car from him soon. Thanks for helping my fiance and I get into a Dodge Durango!

I recently bought a 2021 Jeep Grand Cherokee from Justin with the help of Cecil. This would be my third Jeep I have owned. I was very specific in what I wanted and I had been searching for 6 weeks. 2015 or newer, sunroof and low mileage. I thought I had done a thorough visual inspection, test drive and even looked under hood to to see if a Mopar battery was there. Pulling of the lot heading back to Kalamazoo I noticed a crack in the windshield right where you would put the oil change sticker. I called Justin when I got home and informed him of this. He said "no problem bring the jeep in tomorrow." It was clear to Justin that the crack had been repaired. Next step they were to replace windshield. After a week and multiple excuses they had made good on this. I am so completely disappointed to realize that ZIEGLER replaced my windshield with an Aftermarket. My "easter egg" is NOW gone. I immediately phoned the dealership and not one of the people at this particular Jeep dealership had any clue of this TRADEMARK on every Jeep. Kevin Gaylord who is the General Manager of several Harold Ziegler's and was a friend of my brothers and even met my parents has suggested that there is nothing he can do. Kevin implied I had a big mouth and hung up. $1,200 for an original windshield. The dealership could write this off.

Bill Rackley was a big help. He showed me two vehicles that fit the criteria I asked for. With insurance money and loan repayments it was a bumpy ride but Bill helps us through it all!

One word....LoJack. Deceptive business practice is advising one price and then requiring that you buy an expensive mandatory add-on. Went to Ziegler to test drive a car we were interested in buying. Price seemed okay, car seemed okay. Was interested in moving forward. Then the price estimate. There was an extra $699 charge for a LoJack. They claimed it was already installed and non removable. This has 0 value to us. It was particularly irritating because we told the salesman up front we had already walked away from another car dealership because of a mandatory LoJack. Walked away on general principle.

Very friendly staff (Adam) who helped me get into a vehicle the same day! They worked through some numbers to make my vehicle affordable for me since my credit score was a little rough and I didn't have a down-payment. I appreciate them very much. This is my 2nd vehicle purchased through them as well.

Bill Rackley are salesman was the best go there to browse and buy my husband and I had a very good and comfortable experience