[{"id":474347,"personPtyId":38025234,"firstName":"Chad","lastName":"Donaldson","titleText":"Sales Associate - Pelham","shortBioText":"","emailTxt":"chad@driversway.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/e02c3df6d8b4.jpg","drDealerId":37575,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1513810026","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":32693,"personPtyId":31125948,"firstName":"Allen","lastName":"Jones","titleText":"Sales Manager - Pelham","emailTxt":"ajones@driversway.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/users/driversway/3e28990b-11ae-49d0-bf1d-b291228afeec.jpg","drDealerId":37575,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":33437,"personPtyId":31121381,"firstName":"Chris","lastName":"Griffitts","titleText":"Senior Sales Associate - Pelham","emailTxt":"chrisg@driversway.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/users/driversway/307cf4d6-849f-4f2d-b8ce-d2ed49dc970c.jpg","drDealerId":37575,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":33434,"personPtyId":31121371,"firstName":"Kirk","lastName":"Sterley","titleText":"Senior Sales Associate - Highway 280","shortBioText":"Prior to starting with Driver\u001as way over 15 years ago, I had never considered working in the automobile industry. That changed when a few of my friends and golfing buddies experienced the Driver\u001as way\u001as concept, a concept they had never seen before. Who knew that customers could visit a dealership with friendly, respectful salespeople, who provide answers and assistance with the vehicle buying process? \r\nDriver\u001as way has been my employer ever since, and my customers over all these years tell me that this is the way the vehicle buying process should be. My five children were concerned about the negative reputation of the business but I assured them Driver\u001as way is truly an exception in the automobile industry. For this reason I have been here over 15 years. Come visit me at our Hwy 280 location and I will be happy to assist you with the entire buying process from beginning to end! I can be reached at (205)966-9896 or at kirk@driversway.com.","emailTxt":"Kirk@driversway.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/9a4ff8e2dd74.jpg","drDealerId":37575,"dealerEmpStartDtUtc":"1012521600","industryStartDtUtc":"1012521600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":32629,"personPtyId":31125910,"firstName":"Business","lastName":"Development","titleText":"Internet Department","shortBioText":"Summer, Jesie, and Anthony are here to meet your internet needs. We answer your emails and phone calls, and we are happy to help you!","emailTxt":"Sales@driversway.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/ec273fe34ff0.jpg","drDealerId":37575,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":453836,"firstName":"Joe","lastName":"Coogan","titleText":"Senior Sales Associate - Highway 280","emailTxt":"jcoogan@driversway.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/1d03f36f774a.jpg","drDealerId":37575,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":219198,"personPtyId":31126531,"firstName":"Tim","lastName":"Shaw","titleText":"Sales Associate - Pelham","emailTxt":"tim@driversway.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/7476a65ef2e9.jpg","drDealerId":37575,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":264758,"personPtyId":31126738,"firstName":"Heather","lastName":"Carter","titleText":"Senior Sale Associate - Pelham","emailTxt":"heather@driversway.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/9f159d76e92c.jpg","drDealerId":37575,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"1091318400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":432819,"personPtyId":32060021,"firstName":"Daniel","lastName":"Watson","titleText":"Sales Associate - Hwy 280","shortBioText":"","emailTxt":"watson@driversway.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/ef6e495159ce.jpg","drDealerId":37575,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":32694,"personPtyId":31125806,"firstName":"Bruno","lastName":"Riechert","titleText":"Senior Sales Associate - Pelham","shortBioText":"My name is Bruno Riechert and I have been helping guest buy a vehicle for 8 years now. I am here to help with the sometimes engaging car buying process. Our system of no haggle and no pressure gives our guest a hassle free buying experience. Please feel free to ask for me when shopping for a vehicle. Sincerely , Bruno Riechert","emailTxt":"bruno@driversway.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/users/driversway/5e480b12-ac4d-4b5d-8782-ea14780fffab.jpg","drDealerId":37575,"dealerEmpStartDtUtc":"1214870400","industryStartDtUtc":"1214870400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":264755,"personPtyId":31126912,"firstName":"Terence","lastName":"Corprew","titleText":"Sale Associate - Pelham","emailTxt":"terence@driversway.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/88346f51e0ba.jpg","drDealerId":37575,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1022889600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":219200,"personPtyId":31126533,"firstName":"Kevin","lastName":"Walker","titleText":"Sales Manager","emailTxt":"kwalker@driversway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/243cef40907c.jpg","drDealerId":37575,"dealerEmpStartDtUtc":"1007164800","industryStartDtUtc":"1007164800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":33430,"firstName":"Lance","lastName":"Keener","titleText":"Finance Manager","emailTxt":"lance@driversway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/5c7fcedcb54c.jpg","drDealerId":37575,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":558062,"firstName":"Brent","lastName":"Wright","titleText":"Sales Associate - Pelham","emailTxt":"brent@driversway.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":37575,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 1:00 PM - 6:00 PM
Service Closed

Driver's Way Hours

Sales

Monday

10:00 AM - 8:00 PM

Tuesday

10:00 AM - 8:00 PM

Wednesday

10:00 AM - 8:00 PM

Thursday

10:00 AM - 8:00 PM

Friday

10:00 AM - 8:00 PM

Saturday

10:00 AM - 7:00 PM

Sunday

1:00 PM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2005

Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Here at Driver's Way we believe our customers are the most important part of our business. We believe we should treat them the way we want to be treated.

...



Therefore, we will endeavor 100% of the time to satisfy our customers' needs. We will maintain the highest levels of integrity and professionalism in every area of our business. That is our customers' right to expect and our privilege to provide.

Thank you for considering Driver's Way for your next vehicle purchase.

"We Will Buy Your Car!"

Reviews

4.9 out of 5 4.9
1346 lifetime reviews. Includes reviews of Driver's Way from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2018

    Earlier I reported my unfortunate experience of losing $ I inadvertently left in the car I traded in when I bought a new one. I take some responsibility... for having left it - I was just disappointed that the workers at Pelham Drivers Way were not honest enough to turn it in. ( I planned to give them a reward if they turned it in.) Michael, the Mgr of Drivers Way at 280, was quick to respond and graciously offered me some compensations, even though this did not occur at his location. I appreciate his empathy and earnest attempts to compensate me, which I will accept. I will return to Drivers Way, preferably 280 location, and always seek out Tim Shaw for his excellent customer assistance in buying a car, and now also because of the caring of his Mgr., Michael. Great place - buy your next car there.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Allen Jones

    Sales Manager - Pelham

    (4.6) 47 reviews

    Tim Shaw

    Sales Associate - Pelham

    (4.9) 45 reviews

  • 5.0 out of 5
    November 29, 2018

    My sales advisor, Bruno Reichert, was great. Extremely professional and knowledgeable. I’ve never had a sales advisor that knows so much about cars,... all makes. And he has worked there for a long time. I know he’ll be there whenever I have questions.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bruno Riechert

    Senior Sales Associate - Pelham

    (4.9) 74 reviews

  • February 19, 2018

    Just the right salesperson for me (Chad Donaldson)! He listened to what I needed and why, was patient through multiple test drives, and ultimately wound... up suggesting a vehicle that I'd not really considered, but wound up purchasing.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for such great feedback! Chad is a great Sales Associate and we are pleased he was able to help you find the right vehicle for you!

  • 5.0 out of 5
    November 26, 2018

    Chad was very helpful and not pushy like most car buying experiences have been in the past. I would definitely recommend him to anyone I know that is looking... to purchase a new/used vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chad Donaldson

    Sales Associate - Pelham

    (5.0) 30 reviews

  • 4.0 out of 5
    November 20, 2018

    I specifically went to this place to deal with Tim Shaw. I found similar vehicles at other dealers, even right next door - but they didn’t have Tim.... So I didn’t look any further. I trust him. He is an honest man who truly tries to fit the person to the best car for them. My only let down was that I left $140 ‘hidden’ in my trade in - and I forgot to get it. One of their employees found it, took it and left the empty money bag. I wish everyone there were as honest as Tim. I am enjoying my new CR-V Touring I purchased from Tim Shaw. I will be bringing other friends there to buy too.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Allen Jones

    Sales Manager - Pelham

    (4.6) 47 reviews

    Tim Shaw

    Sales Associate - Pelham

    (4.9) 45 reviews

  • 5.0 out of 5
    November 19, 2018

    In the past I have been turned off by the car buying experience at dealers and so have purchased my last several auto's from the owners. This was... the first time to visit Driver's Way but will not be the last. I like their business plan and have recommended them to several friends. Research their internet site and give them a try. Cash Helps. Ron Mck

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joe Coogan

    Senior Sales Associate - Highway 280

    (5.0) 19 reviews

    Tim Shaw

    Sales Associate - Pelham

    (4.9) 45 reviews

  • 5.0 out of 5
    November 11, 2018

    This is the first time I've bought a vehicle from Driver's Way and I highly recommend them. My husband and I went in with an idea of which SUV I wanted... and Chad Donaldson met us at the door and made everything so easy for us. From taking a lot of time with me going through all the choices to finalizing the paperwork. We honestly enjoyed his company and we feel like we have made a new friend. We also watched the beginning of an Alabama game on his computer which my husband appreciated!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chad Donaldson

    Sales Associate - Pelham

    (5.0) 30 reviews

  • 5.0 out of 5
    November 11, 2018

    My husband and I had a great experience working with Chad Donaldson in buying a SUV. He is extremely friendly, knowledgeable and patient. He took a lot... of time helping me chose the right vehicle. He made everything easy for us and we honestly enjoyed his company. We highly recommend him and is a good reflection for Driver's Way.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chad Donaldson

    Sales Associate - Pelham

    (5.0) 30 reviews

  • 5.0 out of 5
    November 8, 2018

    The vehicle drivers assisted sadety system had mall functioed minor twice before 14 oct thi man secured me a loner vehicle took the extra time to secure... my abilities to travelthe vehicle broke down 1pm on a sunday and he stayed and issued me a loaner car never missed an apponitment was at 6 pm. Thanks to All

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bruno Riechert

    Senior Sales Associate - Pelham

    (4.9) 74 reviews

    Terence Corprew

    Sale Associate - Pelham

    (4.8) 26 reviews

    Kevin Walker

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 8, 2018

    We hada 2018 Nissan Murano- Joe concerned with public and customer safety the second yime had the sales team resolve the deal upon hearing us at the second... time we brought the car to his service department.,Bruno Reichert and Terence Corprew took over and resolved the deal on the malfunctioing Murano concerned for our safety and our deal......these men reflect the examples that any customer wants to experience in vehicle tribulations I glad I chose to buy a Veichle from their dealership, mark I beleive was the manager who took the at first late on a sunday afternoon 14 Oct,2014 it stayed with a nossan dealer three weeks same problem sufaced less than aweek after returning to our use We. agreed with the dealer to exchange the vehicles......hats off to Driver's Way.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bruno Riechert

    Senior Sales Associate - Pelham

    (4.9) 74 reviews

    Terence Corprew

    Sale Associate - Pelham

    (4.8) 26 reviews

View More Reviews