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Driver's Way

(2,662 reviews)
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Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 1:00pm–6:00pm Closed
2017 state dealer award
View 10 awards
2017 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(205) 419-8528 (205) 419-8528

Reviews

(2,662 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Driver's Way from DealerRater.

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My appointment to change the oil was at 1pm.

My appointment to change the oil was at 1pm. I arrived a few minutes prior. Mr. Gilliland checked me in, inspected my vehicle and promptly took it to the service bay. They completed the service and I was on my way in about 40 minutes. Excellent service!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent!

Excellent! Very fast and thorough, I was pleased with my experience. I will highly recommend the service center to others.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I purchased my car from Driver's Way about 6 years ago

I purchased my car from Driver's Way about 6 years ago and they have done an excellent job with maintenance since them. They change my oil and filter on schedule and let me know any other maintenance items that need attention. I am very pleased with their service in every way.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.

I cannot say enough about Joe Gilliland.

I cannot say enough about Joe Gilliland. He is honest and professional. He's very friendly to deal with. He takes wonderful care of us and we will continue to by cars at Driver's way as long as he is in charge.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Always a simple buying process at Drivers Way.

Always a simple buying process at Drivers Way. I've bought several cars from them and always a great experience. From the General Manager to the service department is always first class. Mark Higgins is a awesome salesman with "no pressure" attitude! Highly recommend Driver's Way for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Mark Higgins always make the buying process simple!

Mark Higgins always make the buying process simple! I have bought four cars from Driver's Way and have had a great experience each time. The service center is first class as well!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

It is always easy to do business with Joe and Driver's

It is always easy to do business with Joe and Driver's Way! He is so knowledgeable and friendly. I have recommended Driver's Way and Joe to several folks

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Joe Gilliland is the reason we buy from Driver's Way.

Joe Gilliland is the reason we buy from Driver's Way. He is honest, professional and personable.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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Staff at Drivers Way Pelham always goes above and beyond!

Staff at Drivers Way Pelham always goes above and beyond!!! Grant is the most amazing Sale’s person ever!!! If the good Lord created a more compassionate Sale’s person then he kept them for himself!!!! Thank you Grant for making dreams come true!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Overall the best dealership experience I've ever had.

Overall the best dealership experience I've ever had. Working with Summer, Brian, and Tracie was a pleasure. These three, and especially Tracie, really bent over backwards to make sure I was happy. The overall experience was very transparent without the typical car dealership games and sales tactics. I could not recommended this dealership more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.