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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 6:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat Closed
Sun Closed
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Reviews

4.7
244 lifetime reviews. Includes reviews of Suntrup Ford Westport from DealerRater.com
  • Not satisfied with service

    Purchased a used Ford Explorer from this dealership. While examining the car I realized that there were no floor mats, the salesman promised if I ...


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    Purchased a used Ford Explorer from this dealership. While examining the car I realized that there were no floor mats, the salesman promised if I purchased the car there would be floor mats. After HOURS of purchasing the car- what should have been a simple process... I finally received the keys after the car was 'detailed' noticed the car did NOT have the floor mats. Asked the salesman where they were, he did not know. Clearly this is not top customer service. After informing the salesman of his promises, I had to wait 30 more minutes for him to find floor mats (They are not top notch detailers, FYI). Next, the salesman promised to email me the code for the keyless door entry, a week later I had to call him. Then he informed me that he isn't able to email me the code, I would have to come in. It took them 45 minutes to reset the door code. Not exceptional service by any means. I am happy with my car- I just wish I would have purchased it anywhere else but here.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor customer service
    February 11, 2017

    I bought a new 2013 F150 from this dealer and almost immediately had a problem with the service department. Started going to Suntrup Kirkwood for ...


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    I bought a new 2013 F150 from this dealer and almost immediately had a problem with the service department. Started going to Suntrup Kirkwood for service and they were excellent. Made me feel appreciated. Also had Kirkwood's body shop do work on the F150 and that was perfect as well. Fast forward to Dec 2016. Decided I wanted to get an explorer and found one to my liking. During the test drive I noticed the steering wheel was not straight and it seemed to have an alignment problem, They never offered to check it but getting an alignment wasn't a big deal until I took it to Suntrup Kirkwood for an oil change and alignment. Kirkwood said there was something bent, probably a lower control arm but maybe struts. They couldn't get it aligned to spec but they did the "best they could" . They said they could start replacing parts at my expense until they found the problem. The failed alignment cost about $250 and took 3 hours. The struts and lower control arm was estimated close to $600, They said I should go back to Westport because they should take care of the problem. I contacted the sales person who never called back. I sent the shop report from Kirkwood to the used car manager and also left a voice mail. Zero response. So Suntrup has now gone from preferred to BUYER BEWARE, STAY AWAY.

    Does not recommend this dealer

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  • Purchasing a new vehicle has never been so easy

    Looking to buy a new vehicle, go see JD at Suntrup Westport. He made the whole process simple.


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    Looking to buy a new vehicle, go see JD at Suntrup Westport. He made the whole process simple.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2009

Located at the big corner of Page and Lindbergh, we're a first-class Ford Dealership in St. Louis, Missouri. We showcase an impressive inventory of new Fords for sale as well as a wide selection of like-new pre-owned vehicles, with prices that can't be beat. Ford Focus, Fiesta, E-150, F-150, F-250, Transit Connect, Taurus, Explorer, Expedition, Flex, Escape, Fusion, Mustang, sedan, hatchback, truck, SUV, fuel efficient cars, we have it all and then some!

"St. Louis' Home for Ford, Fair & Square!"