Suntrup Ford Westport

Excellent service, Jennifer was professional, courteous, and informed. Toni in finance was the same, very nice to work with. Thank you.

Extremely untrustworthy. Repeatedly made promises that aftersales issues would be taken care of but refused to put anything in writing and simply stated I would need to take their word for it. Over a month after my purchase, they still could not produce a title for my vehicle because of "issues with their titling partner" leaving me with an expired temporary tag and no way to register the vehicle. Multiple requests for an additional temporary tag due to their issues went unresolved. Calls to my sales person Mike Kearns went unreturned and requests to their titling person Jamie Sutton were ignored because they were not her department. I would strongly suggeest not doing business with this dealership as they have shown their true character and "Trust me, bro" business style. Once they have your money, they do not care to follow through on their end of the transaction and will flatly refuse to make good on their promises.

Inquired on a Tesla Model 3 with Suntrup Ford Westport, and asked to utilize the $4k Federal EV tax credit as down payment. Received a video of the car from saleswoman Jenn, who reassured that it qualified for the tax credit. Arranged for a test drive with "MJ", and it went great! That is until we began talking numbers. I told them I wanted the tax credit applied at purchase, and wanted $26k for our trade in since we already received offers of this amount elsewhere. Keep in mind the JD Power retail (which Suntrup says they use) was near $31k for our trade in, so they'd be making quite a bit off us. We also offered to finance through them to solidify a deal. MJ came back with the numbers from his manager, and the trade-in offer we received was an abysmal $20k! They also said that they don't participate in applying the tax credit at purchase (that we'd have to file it on our taxes), even though thousands of dealers across the country are able to do so with no issues. After expressing my concerns, MJ reassured that the trade in was a base-line number - and that he'd talk with the general manager about applying the tax credit at purchase and a higher trade in offer. MJ called me back with good news about the tax credit being applied, but couldn't move higher on their trade in! We prefer to do our trade in/vehicle purchase in one transaction, so we offered $25.5k. MJ said he'd follow-up with his manager, but we never heard from him again. The next day, Jenn (the original saleswoman) advised the Tesla was sold out from under us and offered alternatives. We weren't offered to make a deposit to hold the car, so why would we go through all of this trouble if you decided to sell the car to someone else? And why would we consider doing business with Suntrup after this? My family and I have bought multiple vehicles from Suntrup in the past, but will no longer. They do not make deals that are mutually beneficial, offer pennies on the dollar for trade ins, don't educate their staff on how these EV tax credits work (even with multiple EVs on their lot), have poor communication, and sell cars from under you in the middle of negotiating. Needless to say, DO NOT do business with ANY Suntrup location!

People hate buying cars because of places like this. I should have known when I was trying to come in and the salesman told me they had a car in stock and only admitted that they did not after I pressed the issue that I should stay away from this place, so that’s on me. It wasn’t the last lie they told me. The finance guy is shady as well, and told us point blank they he doesn’t send loan applications to the bank that gives the best rates because they require more paperwork. Since they got their sale they have either ignored my follow up emails for things they promised or been completely disinterested in being helpful. Unless they are the only people in a 200 mile radius that have the exact car you’re looking for, there is no reason to ever go here. I know I will not again.

This dealership was clean & easy to navigate. This being my first time independently buying a car, it was an intimidating experience. Suntrup Ford & Mike Kerns really helped make this process as smooth as possible!

First time ever buying a car over the phone and I could not have asked for a smoother deal. Brandon was there to assist with every step and even helped with solving a small issue I had after getting home with the car. Thanks again!

It was a great and pleasant experience. They answered our questions and we were able to get the car we wanted

I had an awesome experience with the salesman Mike Kearns. His professionalism was awesome and his kindness was exceptional. I would quickly recommend a friend to purchase from this dealership.

Really like this dealership other than the mark ups for not having a trade in and for not financing with them. However, they worked with me to work around those and we were able to negotiate a Fair OTD price on a Nissan Frontier over the phone in an hour or so. I ended up chosing a different Make/model vehicle from a different dealership. I probably spoke with over 20 dealerships in the process but this one really stood out to me as a fair priced dealership with great customer service.

My Husband and I bought a car from this dealership in May. We brought the car back in not even a week after we bought it, the check engine light came on. The dealership checked and said it was nothing to worry about, then turned the light off. I called a couple weeks later, since the light came back on, went back into the dealership, they told me it was the catalytic converter (which is covered by the 3-month warranty but not the extended warranty). They still did not fix the issue and we are 4 months after I bought the car, and I cannot get it registered since it will not pass emissions. I must have the catalytic converter replaced which is upwards of $2500 that I don’t have and shouldn’t have to pay for since the car should have been able to pass emissions because of recently buying the car. DO NOT go to this dealership as they will sell you a car that you cannot register!! Extremely upset and disappointed. I have never dealt with a more horrible dealership who will not fix something that is not even 6 months old.