Crown Motors Ltd.

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
241 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 22, 2020

    We were praying for some time about finding a used Honda Odyssey van. This 2010 showed up at Crown Toyota in Holland, Michigan. We called and set up... an appointment. Mitch was our salesman, and he was very helpful and courteous, and never tried to pressure us to purchase this vehicle. He seemed concerned to see if my wife was truly satisfied with this vehicle. I was impressed that they had already changed the timing belt and water pump, and were not trying to pass that off on an unknowing customer. I would be happy to recommend Mitch and Crown Toyota to anyone looking for a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, congratulations on your vehicle! We're pleased to know our team was able to exceed your expectations and really help you out. If you ever need any...thing else from us, please feel free to give us a call or stop by. We're always happy to help. Have an awesome day!

  • 5.0 out of 5
    June 29, 2020

    Great overall experience. No pressure to buy like most dealerships with the most insane TDi inventory in MI. Mitch was an absolute pleasure to work with.... Highly recommended.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Russ!

  • March 10, 2020

    Bought a Honda Civic hatchback after diving it once. It was immaculate, no one put ANY pressure on me to make a decision and offered to keep me posted... about any other options while I thought about my purchase. I went and bought the car two days later. They accommodated my schedule and made sure they had enough staff to take care of me on a fully booked day. I highly recommend this dealership! Alec was the salesman I worked with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Crown Motors as your first choice for all your automotive needs! Thank you again for letting our team know how we did! We look ...forward to helping again in the future. Take care!

  • 5.0 out of 5
    June 20, 2020

    I had an issue with the tree stains on roof of my solara convertable ..Matt in detail dept was awesome!!! He had me go to coffee shop and said he'd try... to fix spots. before my drink was gone he brought my car over and the stains were gone!! my car looked brand new, he polished the trim and was soooo nice to deal with...THANK YOU Matt very much.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Rhonda!

  • 1.0 out of 5
    February 5, 2020

    Mix of false advertising (probably illegal) and dishonor in product, brand and reputation. Stay as far away as possible.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are sorry you feel you had a poor experience at Crown. Please reach out to our General Sales Manager at dpetroelje@crownmotors.com so we may under...stand what the issues were and help you resolve.

  • 5.0 out of 5
    January 20, 2020

    As I viewed and test drove my future car, I was well pleased with the staff who helped me along the way. They helped me be able to make my decision as... well as purchase the car too. Overall just a great dealership and would recommend to anyone considering buying a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    December 28, 2019

    Immediately greeted when first walking in. Help all through the process. Made sure and questions were answered. They made it an amazing to be able to get... a new car. Everything was quick and well explained.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you! We appreciate your feedback!

  • 5.0 out of 5
    December 16, 2019

    I have now purchased two cars from Crown Motors and have always been pleased with the sales and service staff and their willingness to assist me with whatever... I needed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Diane! We appreciate the continued opportunity to serve you!

  • 5.0 out of 5
    November 3, 2019

    I had new tires put on, and alignment and an oil change. This all went smoothly and in the time expected. I had requested a loaner car so was able to... go on with my day while this was being done. While I truly appreciated being able to have a loaner car and not need to wait around the car I was given obviously had been driven by a smoker and since I do not smoke I noticed it right away and needed to ride with the windows down a bit just to not be bothered too much by the smell. They may have been short on loaner cars that day and again, I was glad that I did not have to wait for 3-4 hrs for the work to be done. Otherwise it was an A experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Cheryl!

  • 5.0 out of 5
    October 17, 2019

    The experience with Erik Lee was very pleasant and it was quick decision on my part.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you, Robert! We appreciate your feedback.

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