Richard Kay GM Superstore

The salesman are very easy to work with when buying a vehicle. I don’t have any confidence in the service department.

This is the second time I have used this dealership and will definitely go back!

I would like to recognize Mary and Mike at the collision center for their professional and graceful service . Thank you, you restored my faith in knowledgeable customer friendly service.. Thank you for diagnosing and resolving my issue in less than 10 minutes! The staff at the service are in need of basic troubleshooting and customer service skills. Requiring the vehicle to be left for 48 HOURS just to Diagnose the problem is outside the bounds of reasonable. Perhaps a triage unit or some retired true mechanics to mentor those savvy with laptop but lacking in other areas would benefit all . Not the first time I have had issues with this service dept. You can do better! You are priceless assets to this company!

Dealership failed to properly process paperwork in a 45 day period, now I have an expired tag with no response after trying to reach them 5 times. DMV let me know that the paperwork was still pending. Sales staff and management is only concerned with putting $ in their pockets, they do not care about customers. Lack of transparency is ridiculous. As someone who works with dealers everyday, avoid this place at all cost.

Worst experience ever. Trade in was not paid until 21 days. The car payment was late and my credit took a hit. The car failed in 24 hours. One person said it was sent for repair, one said it was not. Its still haveing the same issue and they refuse to fix it. Inconsistent communication. Poor customer service. Consumer Affairs, BBB and DMV have been contacted.

Does not promote trust, integrity or truthfulness. Uses a computer program to rate cost of vehicles and will not accept KELLY BLUE BOOK about their car or customers trade in. MY car is worth $28k, their truck was worth $34k(MAX). They wanted $39+K. Only wanted to give me $24k, mine was 3 yo with only 25,000 miles, and not a scratch on it. Their truck was 6 yo and 50,000, scuffed up bumpers, tailgate and inside worn. Tried to make me believe they were giving me a steal. I do not trust this dealership and would reccomend EVERYONE BE WARY OF THEM AS WELL

Outstanding in every way. Would highly recommend dealership and service to everyone. A good job! Well-done!

Spencer King is the reason I purchased my vehicle. His patience and knowledge helped me in my decision to buy.

I brought my vehicle in for a check engine light and was told to expect a 2-day turnaround. It took a full week to get the car back, and the original issue was NOT fixed. On top of that, my car now makes a loud ticking noise that was not there before. When I called to report it, instead of offering to look into the problem, I was lectured about declining additional services like brakes, filters, and a battery. That has nothing to do with the fact that I paid $1,500 for a repair that didn’t resolve my issue—and now I have a new problem. I was then told it would cost another $3,000 to address the ticking noise and other items before they would even move forward. That’s unacceptable. They also recommended replacing spark plugs and wires that were replaced less than a year ago and have under 4,000 miles on them—another $750 suggestion that makes no sense. To make matters worse, I can no longer access the inspection report I paid for. What’s the point of paying for an inspection if you don’t get the results? I always heard dealerships take care of their customers. That has not been my experience here. I feel like I paid a lot of money, got no resolution, and ended up worse off than when I started. I would not recommend this service based on my experience.

Despite an earlier and less than ideal experience, I returned to RK Service with my 2021 Yukon for a fuel management system recall and an oil change. When I picked up my vehicle I mentioned to the service rep we had noticed that our owner’s manual was missing following a previous service call, Mary was our service rep. What a difference this experience was! She was very helpful and professional. I just got the call that my owner’s manual is ready for pick up. I’ll be asking for her every time. Thanks to the techs for good service and a special thanks to Mary for restoring my faith that someone listens and cares at the RK service department