Tumminia Mazda

They sold me a vehicle with a safety issue. My tires could have blown out, and not only hurt me, but could have caused a fatality accident. I sent an email, and got a read receipt, but no response as of yet!!! My control arms were resting on the tires and gouging into them when I drove. In surprised that they have not blown yet. But it is a ticking time bomb. I've reported them to the BBB. Also this vehicle had an OPEN safety recall when they sold it to me....He is refusing to do anything about this. He said I bought it a year ago and it isn't his problem. Terrible customer service skills. Horrible Owner and dealership!

They did everything right. From the moment I pulled into the dealership, they were friendly and did everything to make me happy.

I came in on a Friday afternoon, a walked around the lot unbothered for about 30 minutes, I could see them looking at me and I waved my hand a couple times and no one ever came out to greet me. I guess my dirty overalls gave them the impression I can't afford their cars. I gave up and went down the street and paid $46k cash on a brand new truck from someone else.

When researching an SUV to buy, we ended up at Tummina Mazda looking at a CX-5. Not knowing much about it at the time, we were met by Fritz who was able to answer any and all questions we had. Zero pressure, just "I'd love to answer any questions you have." They even offered up to let us take a CX-5 home for the night and return it the next day. "If you don't like it, just drop it off out front and leave the keys in the door. No pressure." Wow! We decided to buy the CX-5 so we started trying to work a deal at basically every dealership around the KC Metro. Everyone came back with similar trade in numbers for our car and with similar numbers for their CX-5. Some dealerships tried playing games over the phone, but Justin (the sales manager) at Tumminia stayed cool and provided numbers, explained what they all meant, and offered help with anything we needed. No pressure, no "What can I do to get this done today?" or anything of the sort that I was getting from other dealerships. By that point we were sold on Tumminia. We set up an appointment to get everything done, filled out an application online, and met with them that evening. Not only were they already preparing paperwork for us when we arrived, but they knew it would take a little while to get everything finalized so they gave us a loaner CX-5 to take out to dinner while they got everything ready! Mr. Tumminia was also there so he introduced himself to us and talked about how they are very much a family operation. That they may not have the power of the bigger chains but that they viewed the customer experience as #1 and that loyalty keeps them going. He provided snacks and treats for our toddler while they went over information with us to make sure we were okay with the deal. The preparation they put into each sale was very obvious when we went in to sign the papers and make it a done deal. Everything was already printed and ready for us to sign. We spent more time talking with the finanace manager about his grandchildren than we did signing papers. Once everything was done, they could have sent us out the door and on our way without a concern. Instead they gave us a personal tour of the CX-5 we bought, and our salesman Fritz sat down in the car with us and went over every feature the car had. He went over the owners manual as well. He then called the next day to make sure I didn't have any questions he could answer. I dread going to dealerships, but my experience with Tumminia Mazda was truly something else. They welcomed us in, didn't pressure us to make any decisions, and only wanted to help as much as they could whether we bought a car from them or not. It's an experience I've never had with a dealership before. I can truly say that I've never had a better buying experience with a dealership than I had with Tumminia and, when it comes time to buy a car in the future, I won't forget that. They are as good as it gets.

When researching an SUV to buy, we ended up at Tummina Mazda looking at a CX-5. Not knowing much about it at the time, we were met by Fritz who was able to answer any and all questions we had. Zero pressure, just "I'd love to answer any questions you have." They even offered up to let us take a CX-5 home for the night and return it the next day. "If you don't like it, just drop it off out front and leave the keys in the door. No pressure." Wow! We decided to buy the CX-5 so we started trying to work a deal at basically every dealership around the KC Metro. Everyone came back with similar trade in numbers for our car and with similar numbers for their CX-5. Some dealerships tried playing games over the phone, but Justin (the sales manager) at Tumminia stayed cool and provided numbers, explained what they all meant, and offered help with anything we needed. No pressure, no "What can I do to get this done today?" or anything of the sort that I was getting from other dealerships. By that point we were sold on Tumminia. We set up an appointment to get everything done, filled out an application online, and met with them that evening. Not only were they already preparing paperwork for us when we arrived, but they knew it would take a little while to get everything finalized so they gave us a loaner CX-5 to take out to dinner while they got everything ready! Mr. Tumminia was also there so he introduced himself to us and talked about how they are very much a family operation. That they may not have the power of the bigger chains but that they viewed the customer experience as #1 and that loyalty keeps them going. He provided snacks and treats for our toddler while they went over information with us to make sure we were okay with the deal. The preparation they put into each sale was very obvious when we went in to sign the papers and make it a done deal. Everything was already printed and ready for us to sign. We spent more time talking with the finanace manager about his grandchildren than we did signing papers. Once everything was done, they could have sent us out the door and on our way without a concern. Instead they gave us a personal tour of the CX-5 we bought, and our salesman Fritz sat down in the car with us and went over every feature the car had. He went over the owners manual as well. He then called the next day to make sure I didn't have any questions he could answer. I dread going to dealerships, but my experience with Tumminia Mazda was truly something else. They welcomed us in, didn't pressure us to make any decisions, and only wanted to help as much as they could whether we bought a car from them or not. It's an experience I've never had with a dealership before. I can truly say that I've never had a better buying experience with a dealership than I had with Tumminia and, when it comes time to buy a car in the future, I won't forget that. They are as good as it gets.

They were very nice and helpful in getting my daughter into a new CX-9. We had done our research and they had a great selection of cars to choose from. They also were very fair in dealing with our trade in of a Lexus. The interest rate was very low, and the whole process was very smooth and easy. I would recommend them to my friends!!

They were so nice and professional with the whole process in searching for a car for my daughter. You could really tell they knew what they were doing and took pride in their job. Thanks Tumminia Mazda!

We relocated back to the US and were pressed for time and purchased a Mazda CX-5 Touring from Tumminia Mazda. We wanted two features on the car - a backup camera and Sirius XM radio. We were assured by our salesperson our car had both. Upon purchasing the car and trying to activate the Sirius XM radio we learned the 2016 Touring model does not have this despite the menu item being present and better yet can never be added. Upon contacting the dealership we were offered a $150 dollar check to cover a 1 year subscription to Sirius XM to be used via our phone. A marginal offer. Justin Beats at Tumminia was most unhelpful and blamed this issue on us. Saying we should have known the Touring did not have Sirius XM despite their sales person saying it did. We should have done the research. I've done research now and Mazda has a training problem because Tumminia is not the only dealership to make this mistake. Other impacted customers received upgraded cars or other offers significantly better than ours - again I'm sure this was our fault because I had to leave the country again and could not properly follow up. My advice is to do your research very well before purchasing anything from Tumminia because their sales people obviously need additional training and you'll be stuck with the result.

Just purchased a new vehicle at this dealership. Everyone was so nice, treated us fairly and gave us the best deal possible. Highly recommend them!

Tried to go look at this truck but the owner drove it to the lake for the weekend, surprisingly they must not want to sell the truck as much as they would have liked. If the truck is not available I would remove it from the search until it gets back from the lake and update the mileage on it.