Betten Honda

We purchased our Company vehicles from Brandon Zufelt and were very pleased with him and his great personality. I also bought a newer Pilot from Joe, who is also a super guy. Everyone at Betten has been nice to us and the only complaint is that sometimes the service dept. takes a while to get to you even when we have an apppointment.

Brandon Zufelt worked with me to find the Ridgeline I wanted at a payment I could afford he's great to work with and their service is great.

They were a great place to work with. Everyone seemed so friendly, from asking me if I wanted something to drink or bringing the car inside so I could get in where it was warm. 10/10 you must go see them. Mr Grimm was a treat to work with.

Having never leased before, my wife and I were hesitant to commit. But after having an extremely relaxed and personable experience with their sales team, we left feeling confident in our purchase and with the price. We saved enough money that we were able to pay it forward and donate a generous sum to “the Arby’s Charity”. We couldn’t be happier with our HR-V and with Betten Baker Honda!

You guys should be ashamed of yourselves playing games with customers to sell cars we’ve had such a difficult year with a rotator cuff injury, barely being able to work finishing masters, and barely making it in our car and bills all we wanted was to be the winners of a scam that was sent our home throw them right in the trash everyone!!! 😔😔🙄 received $2 for our prize and we donated it to the Burger King charity!! Really disrespectful to play games with those who are really in need 😢

Absolute best car buying experience. My wife and I have bought 6 Honda’s from BETTEN Baker Honda and they never disappoint. Highly Recommend.

I purchased a used car from Betten Baker Honda. The car is very nice and worth the price that I paid for it. I had 3 things wrong with it. It had only one key fob, the air conditioning wasn't working properly and the rear brakes were grinding. The salesman said that they thought there was another fob and that he would check and call me back. He never returned the call and I ended up putting out $97.00 for a refurbished one and will have to spend more to have it programmed. He said that the brakes were rusty from sitting on the lot and the service dept. "stomped on the brakes a couple of times and that the brakes were in good condition". The grinding never stopped and upon having them checked by another mechanic the pads were worn very thin. The cost for that repair was $281.00 and the brakes work great now. I called the used car manager a couple of times and left a voice mail for him to give me a return call. My biggest complaint is that I never received the return calls that I requested. I won't even return for the free car washes that come with the purchase. I would not recommend this dealership if you need follow up service.

I thought I would give a review regarding my recent experience leasing a 2019 Honda Pilot. Mitch Galloway, in sales, helped me from start to finish. Although Mitch is newer to Betten, he made every step seamless and provided excellent information regarding the vehicle. He was helpful, honest, and patient with my concerns and preferences. Despite my previous negative opinion of vehicle leases, I believe my positive experience at Betten Honda has changed my perspective. I don’t have a negative thing to say! Great team and service!

I don't write a lot of reviews, but I wanted to put in a good word for Joe Grimm in sales and Julie, Andrew and everyone else in service. I've purchased two new cars here and have serviced them here religiously because I like and trust everyone that I've worked with. Any time I'm in for an oil change or whatever, everyone remembers me and takes the time to come say hi. I've also seen them doing this with other customers. Their genuine friendliness goes a long way to build confidence that I'll be treated well any time I'm there. I've dealt with a lot of dealers that will cut corners during inspections or make up repairs that aren't necessary just to make more money. I've never seen anything but straightforward honesty here. Plus, it's super cheap to get an oil change, inspection and free car wash here, so you can bet I'll keep coming back. Sales isn't pushy and they've been more than accommodating with making the numbers work on the car I want. I can't ask for more than that.

We purchased a new civic in the middle of a blizzard. Betten received the car from the Battle Creek dealer which it then had 199 miles. So it was driving by driver number one to Muskegon, then push through to have a sale by end of month and betten had driver number two meet us two miles from my home to deliver car in a snow storm. Muskegon to Hastings . On deliver it had close to 350 miles on it. We drove it home two miles . The next time it was driving was after roads were cleared and there was a vibration noted. Called my local dealer to have them check it out. Come to find out one rim was bent and three of the tires were worn . They explained that this was not a warranty item and that I needed to talk to the selling dealer. After talking to the selling dealer betten , they called driver number two ( the one that drove it in a snow storm) to ask if he felt this vibration, he stated that he did not feel this and so betten told me that they would not replace the rim and the three tires. They basically told me that it was my fault. So now I have a new car with a bent rim and need of four new tires because of it. So betten is saying the customer is wrong and there driver is correct. So be it. We will NEVER deal with them again and we will be sure to let anyone and everyone know why. Side note: I had to remind the salesman after a month that my $500 needed to be refunded to my CC that he used to hold the car and the funds were not taken off the bill of sale.