Kool Toyota

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Statement

3.3
(46 reviews)
Visit Kool Toyota
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Service Sales
Monday 8:00am–8:00pm 9:00am–8:00pm
Tuesday 8:00am–6:00pm 9:00am–6:00pm
Wednesday 8:00am–8:00pm 9:00am–8:00pm
Thursday 8:00am–6:00pm 9:00am–6:00pm
Friday 8:00am–6:00pm 9:00am–6:00pm
Saturday 8:00am–1:00pm 9:00am–3:00pm
Sunday Closed Closed
New (616) 828-0132 (616) 828-0132
Used (616) 828-0178 (616) 828-0178
Service (616) 828-0386 (616) 828-0386

Inventory

See all 60 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since July 2019.
Getting the right car that is in your price range isn't always easy. In fact it isn't easy at all. That's why we ask that you give us a chance here at Kool Toyota. We have a great history of getting people behind the wheel of their dream car - whether that means they end up purchasing a new or used automobile.

Many of our pre-owned Toyotas in Grand Rapids MI are Certified Pre-Owned Toyota vehicles. This means that they have been thoroughly checked for safety and quality before being offered for sale. This gives consumers the peace of mind that they are getting a car that they can trust.
The home of the Million Mile Warranty!

Service center

Phone number (616) 828-0386

Service hours

Monday
8:00am–8:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

3.3
(46 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

If I could leave a negative star review I would.

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate said "change of plans" He showed us a totally different vehicle than the one we made the appointment for. We were not there to "just look" at this vehicle it was going to be purchased that day. He did not t seem to care we all took off work and drove and hour for no reason. We were then told this vehicle was going to be back on Saturday for us to look at, well low and behold no call until we called first and the vehicle was not there. So we are trying to be very nice and accept that things happen, Plan on going there on Monday now and still no call!! Needless to say we will be going else where now!

1.0

Poor communication / awful customer service

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate said "change of plans" He showed us a totally different vehicle than the one we made the appointment for. We were not there to "just look" at this vehicle it was going to be purchased that day. He did not t seem to care we all took off work and drove and hour for no reason. We were then told this vehicle was going to be back on Saturday for us to look at, well low and behold no call until we called first and the vehicle was not there. So we are trying to be very nice and accept that things happen, Plan on going there on Monday now and still no call!! Needless to say we will be going else where now!

1.0

Purchased a truck supposedly to get 24mpg but it only

Purchased a truck supposedly to get 24mpg but it only gets 18.. I asked to get a different truck since that was the whole reason for my purchase. The management would not let me swap for a different vehicle, but will of course let me trade it back in to cost me thousands. They took forever to get back to me after I kept calling and texting to figure this out , or work something out.. it isn't my fault the mpg is less than what I was being told. Customer service should be taken seriously when the complaint is legitimate. In no way do I want to screw over the dealership I just want what I was told I'm buying. They proceeded to tell me I need to pick the vehicle up because it's a liability... I am not happy with their service so far, hopefully they do something to clear this up.

1.0

Charged me an absurd amount for brakes and labor.

Charged me an absurd amount for brakes and labor. Didn't realize how much of a discount I could have received if I had a family member do it. Would have saved me $600 plus. Ridiculous.

5.0

We rely on Kool Toyota for maintenance and now we have

We rely on Kool Toyota for maintenance and now we have bought our most recent used car. We have found them to be an ethical and professional business and we trust them to do the right thing by us.

5.0

I flew in from Iowa to purchase a Buick Encore GX.

I flew in from Iowa to purchase a Buick Encore GX. Adam Bock picked me up at the Airport. I had only seen pictures of the vehicle but it was exactly as described. Pristine. Adam & Drew were very friendly and made the transaction enjoyable. Things were well prepared & the transaction was done in only a few minutes. I would highly recommend Kool Toyota and their staff.

1.0

The staff doesn’t know about the Toyota vehicle and he

The staff doesn’t know about the Toyota vehicle and he couldn’t explain about it.

5.0

Many Thanks to Adam an Casey for guiding us through our

Many Thanks to Adam an Casey for guiding us through our new Tacoma purchace. They made it so easy. Adam got us all up to speed with the new tech on the truck. He took his time with us, no rush at all. Then Casey navigated the dark waters of finance and options. He did not push at all, just layed it all out and let us make an informed choice. Two of the best I've ever had the pleasure to work with. If your looking for a Toyota, you need to talk with Adam, he will make it a wonderful experience. Don't forget to insist on having Casey button up your purchase. I've got to say Kool and the team are the best. Mark and Marie

5.0

Moved here from Reno and needed an oil change on our

Moved here from Reno and needed an oil change on our leased Rav 4. Service department was great and answered all our questions. While waiting for the car, we talked with Adam Bock about what to expect with our lease ending this coming February. He has been awesome. He is very patient and has guided us through this process.

5.0

Wonderful Experience

We had a great experience here thanks to the wonderful Jorel and Casey! Got the exact car we wanted seamlessly. We have always had rough experiences at dealerships.. until now!

See all 46 reviews