Kool Toyota

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate said "change of plans" He showed us a totally different vehicle than the one we made the appointment for. We were not there to "just look" at this vehicle it was going to be purchased that day. He did not t seem to care we all took off work and drove and hour for no reason. We were then told this vehicle was going to be back on Saturday for us to look at, well low and behold no call until we called first and the vehicle was not there. So we are trying to be very nice and accept that things happen, Plan on going there on Monday now and still no call!! Needless to say we will be going else where now!

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate said "change of plans" He showed us a totally different vehicle than the one we made the appointment for. We were not there to "just look" at this vehicle it was going to be purchased that day. He did not t seem to care we all took off work and drove and hour for no reason. We were then told this vehicle was going to be back on Saturday for us to look at, well low and behold no call until we called first and the vehicle was not there. So we are trying to be very nice and accept that things happen, Plan on going there on Monday now and still no call!! Needless to say we will be going else where now!

Purchased a truck supposedly to get 24mpg but it only gets 18.. I asked to get a different truck since that was the whole reason for my purchase. The management would not let me swap for a different vehicle, but will of course let me trade it back in to cost me thousands. They took forever to get back to me after I kept calling and texting to figure this out , or work something out.. it isn't my fault the mpg is less than what I was being told. Customer service should be taken seriously when the complaint is legitimate. In no way do I want to screw over the dealership I just want what I was told I'm buying. They proceeded to tell me I need to pick the vehicle up because it's a liability... I am not happy with their service so far, hopefully they do something to clear this up.

Charged me an absurd amount for brakes and labor. Didn't realize how much of a discount I could have received if I had a family member do it. Would have saved me $600 plus. Ridiculous.

We rely on Kool Toyota for maintenance and now we have bought our most recent used car. We have found them to be an ethical and professional business and we trust them to do the right thing by us.

I flew in from Iowa to purchase a Buick Encore GX. Adam Bock picked me up at the Airport. I had only seen pictures of the vehicle but it was exactly as described. Pristine. Adam & Drew were very friendly and made the transaction enjoyable. Things were well prepared & the transaction was done in only a few minutes. I would highly recommend Kool Toyota and their staff.

The staff doesn’t know about the Toyota vehicle and he couldn’t explain about it.

Many Thanks to Adam an Casey for guiding us through our new Tacoma purchace. They made it so easy. Adam got us all up to speed with the new tech on the truck. He took his time with us, no rush at all. Then Casey navigated the dark waters of finance and options. He did not push at all, just layed it all out and let us make an informed choice. Two of the best I've ever had the pleasure to work with. If your looking for a Toyota, you need to talk with Adam, he will make it a wonderful experience. Don't forget to insist on having Casey button up your purchase. I've got to say Kool and the team are the best. Mark and Marie

Moved here from Reno and needed an oil change on our leased Rav 4. Service department was great and answered all our questions. While waiting for the car, we talked with Adam Bock about what to expect with our lease ending this coming February. He has been awesome. He is very patient and has guided us through this process.

We had a great experience here thanks to the wonderful Jorel and Casey! Got the exact car we wanted seamlessly. We have always had rough experiences at dealerships.. until now!