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Reviews

2.7
30 lifetime reviews.
  • Great buying experience

    Kool Toyota has the friendliest sales and support staff of any dealership I have dealt with. They are low pressure, and go out of their way to serve t

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    he customer. Good fair price on new vehicle and trade in also.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Be Careful....KOOL PRICE is not KOOL

    Be careful...their KOOL PRICE does not represent their actual lease pricing. In a normal car transaction regardless if you lease or buy, the sales pr

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    ice is the sales price. Was told if I did not sign a check or pay cash on the spot, KOOL PRICE could not be offered and customer cash was not applicable.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Happy Customer

    I have a 2008 Toyota Rav4. On the first really hot day in 2016 I turned on my air conditioner only to find that it was not putting out any cooled air.

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    I took it to Kool Toyota and they found out that the refrigeration compressor no longer worked. They also found out that the compressor's warranty had run out 2 months prior. In discussing the situation with the service rep. Tracey Porter she said the repair would come to over $1,000 . She told me to contact corporate customer service to see what they could do for me. She gave me their number. I called them and they ultimately gave me a 50% discount. I was blown away!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Kool Toyota
3780 Plainfield Ave Ne Grand Rapids, MI 49525
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