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Kool Toyota

3.4
(50 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 8:00am–8:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–8:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed
New (616) 828-0132 (616) 828-0132
Used (616) 828-0178 (616) 828-0178
Service (616) 828-0386 (616) 828-0386

Inventory

See all 96 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since July 2019.
Getting the right car that is in your price range isn't always easy. In fact it isn't easy at all. That's why we ask that you give us a chance here at Kool Toyota. We have a great history of getting people behind the wheel of their dream car - whether that means they end up purchasing a new or used automobile.

Many of our pre-owned Toyotas in Grand Rapids MI are Certified Pre-Owned Toyota vehicles. This means that they have been thoroughly checked for safety and quality before being offered for sale. This gives consumers the peace of mind that they are getting a car that they can trust.
The home of the Million Mile Warranty!

Service center

Phone number (616) 828-0386

Service hours

Monday
8:00am–8:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

3.4
(50 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Jorel Davis made buying a car such a pleasant experience.

Jorel Davis made buying a car such a pleasant experience. He is super knowledgeable, friendly and patient. We enjoyed working with him and will definitely seek him out when we need another car. We are very happy with Kool Toyota.

5.0

Jorel Davis made buying a car such a pleasant experience.

Jorel Davis made buying a car such a pleasant experience. He is super knowledgeable, friendly and patient. We enjoyed working with him and will definitely seek him out when we need another car. We are very happy with Kool Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Purchased a new Toyota Crown.

Purchased a new Toyota Crown. Love the car. The salesman was an exceptional amount of knowledge about the car. Any questions we had, he had an immediate technical answer. Took his time with us to explain all the systems.

5.0

Purchased a new Toyota Crown.

Purchased a new Toyota Crown. Love the car. The salesman was an exceptional amount of knowledge about the car. Any questions we had, he had an immediate technical answer. Took his time with us to explain all the systems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

We connected by email and set up a time to test drive a

We connected by email and set up a time to test drive a few different cars, we were greeted as soon as we walked in the door. Overall, it was a great experience! Olivia helped us and was very knowledgeable about the different features of several models we looked at. After the test drive, she walked us through the financing options, warranty info, and we didn't feel pressured at all. Very relaxed and calm atmosphere, which was appreciated. Absolutely would shop here again!

5.0

We connected by email and set up a time to test drive a

We connected by email and set up a time to test drive a few different cars, we were greeted as soon as we walked in the door. Overall, it was a great experience! Olivia helped us and was very knowledgeable about the different features of several models we looked at. After the test drive, she walked us through the financing options, warranty info, and we didn't feel pressured at all. Very relaxed and calm atmosphere, which was appreciated. Absolutely would shop here again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Poor service lying about the car being worked on multiple

Poor service lying about the car being worked on multiple times no trust don't go here.

1.0

Poor service lying about the car being worked on multiple

Poor service lying about the car being worked on multiple times no trust don't go here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Poor communication / awful customer service

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate said "change of plans" He showed us a totally different vehicle than the one we made the appointment for. We were not there to "just look" at this vehicle it was going to be purchased that day. He did not t seem to care we all took off work and drove and hour for no reason. We were then told this vehicle was going to be back on Saturday for us to look at, well low and behold no call until we called first and the vehicle was not there. So we are trying to be very nice and accept that things happen, Plan on going there on Monday now and still no call!! Needless to say we will be going else where now!

1.0

Poor communication / awful customer service

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate said "change of plans" He showed us a totally different vehicle than the one we made the appointment for. We were not there to "just look" at this vehicle it was going to be purchased that day. He did not t seem to care we all took off work and drove and hour for no reason. We were then told this vehicle was going to be back on Saturday for us to look at, well low and behold no call until we called first and the vehicle was not there. So we are trying to be very nice and accept that things happen, Plan on going there on Monday now and still no call!! Needless to say we will be going else where now!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

If I could leave a negative star review I would.

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate said "change of plans" He showed us a totally different vehicle than the one we made the appointment for. We were not there to "just look" at this vehicle it was going to be purchased that day. He did not t seem to care we all took off work and drove and hour for no reason. We were then told this vehicle was going to be back on Saturday for us to look at, well low and behold no call until we called first and the vehicle was not there. So we are trying to be very nice and accept that things happen, Plan on going there on Monday now and still no call!! Needless to say we will be going else where now!

1.0

If I could leave a negative star review I would.

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate said "change of plans" He showed us a totally different vehicle than the one we made the appointment for. We were not there to "just look" at this vehicle it was going to be purchased that day. He did not t seem to care we all took off work and drove and hour for no reason. We were then told this vehicle was going to be back on Saturday for us to look at, well low and behold no call until we called first and the vehicle was not there. So we are trying to be very nice and accept that things happen, Plan on going there on Monday now and still no call!! Needless to say we will be going else where now!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Purchased a truck supposedly to get 24mpg but it only

Purchased a truck supposedly to get 24mpg but it only gets 18.. I asked to get a different truck since that was the whole reason for my purchase. The management would not let me swap for a different vehicle, but will of course let me trade it back in to cost me thousands. They took forever to get back to me after I kept calling and texting to figure this out , or work something out.. it isn't my fault the mpg is less than what I was being told. Customer service should be taken seriously when the complaint is legitimate. In no way do I want to screw over the dealership I just want what I was told I'm buying. They proceeded to tell me I need to pick the vehicle up because it's a liability... I am not happy with their service so far, hopefully they do something to clear this up.

1.0

Purchased a truck supposedly to get 24mpg but it only

Purchased a truck supposedly to get 24mpg but it only gets 18.. I asked to get a different truck since that was the whole reason for my purchase. The management would not let me swap for a different vehicle, but will of course let me trade it back in to cost me thousands. They took forever to get back to me after I kept calling and texting to figure this out , or work something out.. it isn't my fault the mpg is less than what I was being told. Customer service should be taken seriously when the complaint is legitimate. In no way do I want to screw over the dealership I just want what I was told I'm buying. They proceeded to tell me I need to pick the vehicle up because it's a liability... I am not happy with their service so far, hopefully they do something to clear this up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Charged me an absurd amount for brakes and labor.

Charged me an absurd amount for brakes and labor. Didn't realize how much of a discount I could have received if I had a family member do it. Would have saved me $600 plus. Ridiculous.

1.0

Charged me an absurd amount for brakes and labor.

Charged me an absurd amount for brakes and labor. Didn't realize how much of a discount I could have received if I had a family member do it. Would have saved me $600 plus. Ridiculous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

We rely on Kool Toyota for maintenance and now we have

We rely on Kool Toyota for maintenance and now we have bought our most recent used car. We have found them to be an ethical and professional business and we trust them to do the right thing by us.

5.0

We rely on Kool Toyota for maintenance and now we have

We rely on Kool Toyota for maintenance and now we have bought our most recent used car. We have found them to be an ethical and professional business and we trust them to do the right thing by us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

I flew in from Iowa to purchase a Buick Encore GX.

I flew in from Iowa to purchase a Buick Encore GX. Adam Bock picked me up at the Airport. I had only seen pictures of the vehicle but it was exactly as described. Pristine. Adam & Drew were very friendly and made the transaction enjoyable. Things were well prepared & the transaction was done in only a few minutes. I would highly recommend Kool Toyota and their staff.

5.0

I flew in from Iowa to purchase a Buick Encore GX.

I flew in from Iowa to purchase a Buick Encore GX. Adam Bock picked me up at the Airport. I had only seen pictures of the vehicle but it was exactly as described. Pristine. Adam & Drew were very friendly and made the transaction enjoyable. Things were well prepared & the transaction was done in only a few minutes. I would highly recommend Kool Toyota and their staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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