Fremont Ford

It's about being honest. I was told the tires were rotated, but they were not. I have markers on them. If they lied in that little work, I have a feeling everything else I was told about is a crap of untruthfulness. So did they really change my oil? Did you really use full synthetic? Did you change out the oil filter? This probably is the reason why Ford San Leandro stands out in the entire east bay. Business is all about trust.

These guys will send you out the door seriously upside down on your loan if allowed, sad dealers do this. During sales negotiation the sales person shared a piece of paper with me about the Spartan tracker showing the features and benefits. I questioned if the one time fee of 999.00 accessed all the functions and that there would be no membership fees after the fact. Their answer was “Yes.”. Then I was told for an additional $500 more, added to the 999.00 membership fee, I could add another vehicle. I negotiated to add another vehicle at no cost, waiving the additional 500.00, and this was accepted by the salesman. With these terms agreed upon by myself and the salesman, I decided to purchase the Spartan tracker on the car sticker for $999 total which should have included the car I bought and my other car. Here’s when the wheels fell off, no pun intended. I added the Spartan app to my phone. Then I noticed it was not updating the locations and not tracking per what I expected. I arranged via text with the sales guy to bring my other car in to add the second device to my Honda. I voiced my concern about the app and he said he’ll go over it with me when I bring in the second car to be equipped with the second device. I left work early to come on Monday 3/11 about 12:20pm. The sales and finance guy looked at the app and said I got the “watered down package”, not what was presented on the piece of paper provided when I bought the car. I was then informed that that package will cost $500 more dollars than what I already paid. Basically, I felt like I was being “bait-and-switched”. I voiced my unhappiness about this and decided I want a refund for the Spartan and to cancel the extended warranty. I new something was fishy about the device when the service department did not know what it was. As I waited for a response from sales or finance, the Sales Manager ,Tarigh, came to talk to me. He offered to fully unlock the device for the new car only, but not add the agreed-upon tracker to my other car. He then said he could not remove it, which was a lie. I declined and said either remove the device or cancel the service with Spartan. He left to speak to someone and when he came back, I was informed by him that they would remove it. Not per vadum, Tarigh said bring the vehicle back, we’ll remove the Spartan, we’ll cut you the check for $999, and you’ll be on your way. When I came back with the car and they removed the device, I went to Tarigh for the check. He denied he said that and acted incredulous to my expectation of the check and even denied he had said anything of the sort. Honestly, why would I have ever made this up? I was expecting the refund to go back to Ford credit. If it wasn’t for my time, money and 4 gallons of gas, I would have thought he was pretty funny. I wish I would have recorded the engagement. 3 weeks have passed and I still have not received the refund. Tarigh was rude, condescending and unprofessional. There was a group of men with him at the sales manager's stoop, so maybe he was “flexing”. He said he did not say that about the check and that he was done talking. I am honestly surprised by that kind of response from a manager of any kind and he threw the sales person under the bus by blaming him for the entire situation. I hope this isn’t normal for your car dealership to treat customers and their employees like this. I have been loyal to the Ford brand since I started driving 37 years ago. I am so disappointed by this interaction. It was insinuated I am a dishonest person, which I find highly offensive. At this point, I can’t think of a situation where I'll be buying from Fremont Ford. Kourosh has not responded to emails either. I'll raise it to 2 stars once the refund is in my bank.

Overall very dissatisfied with Fremont Ford. My new Bronco Raptor started having transmission issues after 1,600 miles. Ford now has had it for over two months because they can not located a transfer case. I have asked my service advisor to e-mail me the original work service ticket and have received no response. They loaned me a front wheel drive Escape but I told them from day one that I live up in the Sierras above snow level and today, I am stuck going nowhere because of road conditions. Maybe a new General manager is in order........

Absolutely pissed. Don’t get your service done here. Called in almost 2 weeks ago because there is a recall for a part in my car. Was told it’ll take until today, Aug 17th, to get the part in as ford would only ship them so many parts a week. Not ideal as either my husband or I would have to call off, but it needed to be done. Told them that I’d also like my tires rotated as well. Not overly pressing to get that done. Appointment was all set and my husband opted to take off. Get there for my appointment and tell them I’m here for a recall appointment. They bring me into their office and they tell me there is a recall for a part in my car. I’m thinking, oh great, another recall came up… Then they say okay, we’ll get this done with the oil change/tire rotation. Umm… no oil change. That’s not what I wanted. Just the recall and tire rotation, per the appointment I created. For the date I didn’t want. They give me a time to expect to be called. Call my husband later to see if they called/he picked it up. Said they just called and they only mentioned the tire rotation. Im pissed because the whole reason for the appointment was the recall. I could get the tire rotation done at my next Costco trip, so why I am wasting more money and my time here when Costco is 5 minutes away and cheaper. But nonetheless, I say maybe they did get it done, they just didn’t mention it. Call him a little later, and sure enough, we had been xxxxxx around for a tire rotation that I didn’t even care to have done right away. Three hours it took to rotate my tires. THREE HOURS for what the person checking me in said was “the easiest and quickest thing to do for a car”. They didn’t even order in the parts until my husband went in pissed. Icing on top of the cake, didn’t even give him a date of when we’d now have to take off ANOTHER day to bring the car in. Just a “we’ll call you” xx.

I recently purchased a brand new 2023 Ford Explorer from them, but my excitement quickly turned into disappointment. Within a day, I discovered numerous defects and issues with the car. Despite taking it back to them multiple times, they assured me that the problems were fixed. However, each time I made the trip back, I realized they hadn't resolved the issues and, to my dismay, had even managed to worsen the situation and damage the door. Adding insult to injury, they returned the car to me in a filthy and dirty condition. What's even more frustrating is the lack of care or follow-up from anyone at the dealership. Now, I find myself stuck with an expensive, defective vehicle and no support or assistance from the dealership. It's a deeply disheartening situation.

I recently visited Ford Fremont's service department for my 2022 Ford Bronco with only 4100 miles on it. Unfortunately, my overall experience was very bad. I was disappointed that some parts were not covered under warranty, even with such low mileage, resulting in unexpected expenses. To make matters worse, it took them four months to get my car back, even though I was willing to pay out of pocket. I had to escalate the issue to Ford customer care to finally get my car back. Moreover, the communication regarding the status of my vehicle was poor. I had to continuously follow up with the staff to get updates on my car's status. I have no plans to buy any vehicle from any dealerships under the same name in the future. Despite the poor experience, I still love my Bronco. However, I cannot recommend Ford Fremont's service department due to the issues I faced.

Our experience was extremely positive. We found a very pleasing atmosphere existing amongst all employees we met. A very personable, friendly, kind and extremely professional approach to vehicle dealership. We would highly recommend this dealership because of the very honest, open, relaxed and friendly attitude of all employees. We appreciated the very solid knowledge base of all the employees we had interaction with and their willingness to make our visit a pleasant and memorable one! Many thanks, guys,you are great !!!!!

Nice sales manager, M.P. Clean, friendly environment and polite staff members. Could not come to an agreement on out-the-door price on an auto. Positive experience over all.

terrible employees, nothing but excuses and really they have no idea what they are doing. stay away at all costs. you would think someone at Ford would notice

Took my truck to Fremont Ford to have my AC repaired, after having it parked in a back lot for a month they finally called to tell me it was fixed. Went to pick it up, and it was spewing Trans fluid everywhere. Thought it was a power steering leak. They wanted an exorbitant amount to fix. Took it home only to find out it was the Trans coolant lines, had it towed back to them, they replaced the coolant lines. Then after many days, called to tell me it was fixed, picked it up, drove about 2 miles only to find that the transbwas slipping extremely badly. Was told to bring it back in. Attempted to drive it back around the block only to have the Trans go out completely on the way. They have had my truck since April 13, except for a few days in July. Every time I was told it was ready, it was returned to me in worse condition than when I brought it in. Now I have to take it somewhere else to have the Trans re-built, because of their shody work.