Read reviews that mention:
I called 3 days in a row and left messages with a lady with the last name Partida in the service department requesting a call back to schedule a service... appointment. I even did an online chat requesting a call back. I have not been called back to schedule this appointment. I called the Ford store San Leandro and left a message there. They called back the next day to schedule an appointment. Fremont Ford will not be getting my business anymore.
MOST DISGUSTED DEALERSHIP ever experienced. Buying cards since 10 years now but with this dealership, had most frustrating and seriously BAD post purchase... experiences. Especially for leasing out Ford cars and if you want to trade in or buy them after lease gets over even if u have miles left and you are a good customer paying your bills on time and everything... all this makes no difference to them. If there would be a BLACK START OPTION, would give them all BLACKS. Save yourself from all Stupid mind bothering and Time killing hassles and please go somewhere else, another dealership. Including The MANAGER of dealership all the staff, finance department (most importantly) suddenly becomes customer unfriendly, RUDE, over-speak you, DO THINGS WRONG TO KILL YOUR CREDIT, TIME AND MONEY, if you don't go with Ford again after Lease gets over. Clearly giving you feel that you are no business to them and should be out ASAP.
The salesperson was very nice to introduce me all the detail spec. of new cars. And offered me a very reasonable price at that day. It’s a very good experience... to visit the dealer.
Thank you for this feedback, Jerry! We are happy to hear that you had a positive experience with us! If you ever need anything else from us, please fe...el free to give us a call or stop by. Have an awesome day!
Purchased a Focus RS (42k focus) at this dealership earlier this year, Went in to get an oil change on 12/21 (Booked online, for $79.95 for full synthetic... with a 4cyl engine). The intake tech was cool, no issues but then his manager or supervisor told him it would be $129.99 for an oil change for my car. I told him their online system said $80 and he told me I was wrong and that it would be $130. I pulled it up on their website for him to see and he told me he still wouldn't honor it, but agreed to "split the difference". At this point I got a bit hot headed (that was my bad) and told him that was BS and that I already scheduled and selected the service for my exact vehicle on their website to make this appointment and he told me that he still will not honor it (both of us had raised voices). Basically got into a shouting match because this dealership was trying to increase the price of my oil change just because. Their website still right now says $80 for my oil change. This is unfortunately not the only issue I have had at this dealership, but never has anything escalated to a yelling match from a supervisor/manager to a customer. I admit I probably caused some of the yelling as I got hot headed, but still, this dealership should have honored their (Still listed!) price of $79.95 and not tried to charge me an additional $50 when I showed up. Before this when I purchased the car I had to have my brand new car sit in their dealership for 27 days for repairs due to a botched recall repair (they replaced the head gasket before I bought the car, but hooked up a ground wire wrong which shorted the ECU, stranded me on the fwy and ultimately destroyed my emissions system which led to me waiting for parts on a brand new car), and when they were giving me the car after all of that they ran it through a car wash, which ripped off the front license plate, scratched the bumper through the paint, and they didn't even tell me! i saw it on the walk around before I left, and had to ask them to go get me my front license plate. This is will be the last time I work with this dealership as their service department specifically has consistently been a let down for me. I would strongly recommend choosing one of the many other ford dealerships around for any service work.
Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Fremont Ford. We ...can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact our General Manager, Michael Pollom at (510) 651-5600 at your earliest convenience and we will do our best to make this right.
Update: I went back for unfinished car wash, Bradly and George was hiding my car key and not letting me know my car was done for more than an hour. My... car is expedition. I had been waiting and waiting until I heard someone stolen an expedition from their parking lot, and start wondering if that's my car. I went to the back and found out my car was done more that an hour ago. I wouldn't be surprised that someone can stole cars from them easily, considering this place is under this kind of management and with this kind of employees. This place is a joke. Dealership got to charge a much higher price because of the better service. I use to think that's fair until I met Bradly Maples at this dealership. he Is very unprofessional and know nothing about customer service. First he was trying to sell me the service of changing cabin filter then found out my car doesn't even have one. Then I waited one hour and forty minutes for the shuttle. The service of this dealer sucks as well. Bradly promised that my car will be done before 11:30. Which didn't and I have to came back the second time to wash the car. Just don't promise something you cannot deliver, how hard is that? If I know that ahead of time, I would make a different arrangements for my schedule. While waiting for the stupid shuttle, I saw other advisors kept checking on their customers, kept them updated with the status and apologized for the delay. Bradly did nothing but sitting in his office. I had to go and ask him. The car wasn't finished until 12pm which is 30 minutes late and I have to came back for the included car wash. Bradly don't even pretend to care. When I came back for the car wash, I parked my car at the drive way for more than half hour and not even one employee came and ask if I need help. This place sucks. I use to go to capital ford until I recently moved to this area. Capital ford is great. I would rather went 30 minutes more there next time. With this kind of service and unprofessional employee I highly doubt that they would sell their cars honestly. I would highly suggest you guys find somewhere else to buy your car.
Amazing service and great people! Excellent experience to buy my new car
It was a pretty good experience I knew what I wanted so that made it easy. The finance guy seemed new and inexperienced.
I had a great experience with the saleperson Reza Sawes! He spent his off day to come to the dealership and make sure I got the car I wanted for the price... I was looking for. Great experience! Great salesperson! Thanks Reza!
Treated pretty well and respectfully including efficiently even though they had a large number of customers.
From the time we walked in until we left everyone we met made sure everything was going good. I even had a question for the person that sold the vehicle... to us and called him late in the evening. He was able to answer it and followed up the next morning to be sure all was well.
Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any additional nee...ds or questions, don't hesitate to reach out! Safe travels!