Courtesy Chrysler Dodge Jeep RAM

Best Chrysler Dodge JEEP dealership in Grand Rapids! This place has top notch customer service, friendly, honest, detailed and efficient employees in the service department especial my! The Lounge is clean and filled with hot coffee, tea, cookies, water, fireplace, TV, and transportation service if needed. Thank you for provding superior service for my auto needs!

I was passing this dealership on my way to work one very cold snowy morning and decided to stop and look at the Jeeps. Matt was very knowledgeable and helpful. I left and no more than a few hours later Matt called and said come pick up your Jeep! I couldn't believe it. Matt kept me company throughout the buying process and made me feel very comfortable. I am very happy I stopped. My Jeep is awesome! Thank you Matt...for everything :-)

I wanted to say that Pat Smith my sales man he was awesome , him and Jason worked with me to be in the price point I wanted. They couldn't locate my vehicle and did everything to find me what I was looking for . To make a customer happy they even drove over 200 miles, to make a customer happy. This is the second Grand Cherokee , I have purchased from them. They really go the next step and it's a smooth process.

Matt was the most approachable salesman I've ever met. My sister and I were just window shopping after seeing a great selection of Jeeps online. Matt walked out and asked us if we needed any help at all. Only a few minutes later we were test driving a Jeep I've dreamed of owning. Buying a car is super stressful but Matt not only eased my worries but didn't pressure me to make the purchase which only made him more credible than other salesmen in the area. After a horrible experience purchasing my last car, I was kind of skeptic. Anyways, Matt was well-versed in the Jeep and the overall performance. Matt also had my sister and I laughing the entire time. Funny and friendly as xxxx. In less than 24 hours, I had my dream car and I will come to Matt whenever I am looking to buy another car. He has a client for life.

I had a great experience buying a car from Courtesy. They really live up to their name! I worked with Terry Madison and he was wonderful. He sold me a great car at a very good price. The whole process was seamless. He took care of everything from start to finish! His honesty, integrity and experience was evident at every turn. After the sale was complete, he spent time with me explaining how to work all of the options on my new vehicle. Any issues he resolved immediately. He really went above and beyond, and I appreciate it more than I can say. I would not hesitate to buy a car from him or Courtesy again!

Matt Hoople is the best person to buy from anywhere. I wouldn't even say the word salesman, as he didn't try to sell us just anything. He made sure he had the right fit for our family. Matt does not work for the quick commission, but for the longevity of keeping his customers happy and referrals. He even followed up after the sale was completed to make sure we were completely satisfied. . We spoke with ALL of the major dealerships in the area, but nothing even came close to his service. We will be using Courtesy Dodge for all of our future vehicle needs. Kudos to Mr Hoople and thank you for all of your help with our 2017 Pacifica.

Matt Hoople was absolutely fantastic to work with. He was upfront and honest with us, which made me much more comfortable with purchasing my vehicle. He was down to earth and very genuine, and I'm glad we had the opportunity to work with him!

Just bought our second vehicle this year from Courtesy Dodge. Always a pleasant experience. Matt Hoople does an excellent job again! When we buy our next vehicle Matt will be getting the call!

thank you to matt hoople for helping my sister buy her first car. he was very honest and upfront about the car and its history. this is one of the most quick and easy experiences I've been in that involved buying a vehicle either for myself or anyone else.

Courtesy CDJR just keeps the "hits" coming! This dealership never ceases to amaze me and my family at what experts they are at sales, service and the "art of customer service". Laura Betten Lamer (Courtesy President) has molded her staff to such a high level that they perform like a Seal Team or Army Rangers unit! No matter what the task is, large or small, Team Courtesy always services its customers with friendly, gentle, patient, efficient, knowledgeable, common sense, modest care! After many purchases at Courtesy, my observations about Team Courtesy are only reinforced to convince me that the team treats customers like they would want and expect to be treated if they were wearing the customer's shoes. Although it seems like a simple concept, there's no question that they "walk the walk and talk the talk" at Courtesy and let customers know that they really want and do appreciate your business! My family's most recent experience was just a few weeks ago and involved the sale of a 2016 Jeep Cherokee Limited to one of my daughters. After 10 years, it was time for her Dodge Caliber to be "retired". They made the transition to the new Jeep "friction free and seamless"! The expert customer care began with Brent Locey and Rob Grabill in service and proceeded to involve Joel Noe and Abbey his assistant in sales when it became obvious that maybe the best financial option involved trading in the Caliber and buying something new. Even though Joel was on vacation, he was in touch several times per day while Abbey worked directly with my daughter in making the selection of the perfect car for her. At the time of closing, Joel and Abbey completed the paperwork in efficient, timely fashion and made sure that she was well versed in all of the new features of the car. Before we left, Laura Betten Lamer, Ed Buck, and Curt Campau each made it a point to introduce themselves to her, let her know that they were "at her service" for any future needs, questions or concerns, and thanked her profusely for her purchase (her first new car not on dad's dime)! I could go on for paragraphs and paragraphs about just how great the folks at Courtesy are but it's time to stop. I'll just summarize and say "Team Courtesy, YOU ROCK!"