Reviews
Sales person was wonderful.
Sales person was wonderful. She gave all the information about vehicle. She explain the process very well.
Sales person was wonderful.
Sales person was wonderful. She gave all the information about vehicle. She explain the process very well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Very good.
Very good.work was done no big sales pitch.service was fast and efficient thank you
Very good.
Very good.work was done no big sales pitch.service was fast and efficient thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I want to thank Susanna Yim for helping me purchase a car
I want to thank Susanna Yim for helping me purchase a car at the price I was looking for. Great work and deal from her at Norm Reeves Honda Cerritos.
I want to thank Susanna Yim for helping me purchase a car
I want to thank Susanna Yim for helping me purchase a car at the price I was looking for. Great work and deal from her at Norm Reeves Honda Cerritos.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kenneth, thanks for the shout-out for Susanna. We will pass your praise along so she knows how much you appreciated her help finding the right car at the right price. Enjoy the new ride and drive safe. If anything else comes up, Susanna and the team are happy to help.
The Honda rep was bad and had no service mind.
The Honda rep was bad and had no service mind. After pick up my car later on I found out that there was a scratch on my car
The Honda rep was bad and had no service mind.
The Honda rep was bad and had no service mind. After pick up my car later on I found out that there was a scratch on my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We always want our customers to have exceptional service experiences and are sorry you received anything less. We'd like to look into this matter, so please reach out with more information about your visit. We're sorry for the inconvenience and hope to chat soon. Thank you for your time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.
Una muy buena experiencia , excelente atención de parte
Una muy buena experiencia , excelente atención de parte de Susana , diligente , eficaz y una maravilla firmar y salir con nuestro nuevo vehículo . Esmerada de atención de Susana . Felicitaciones y una vez más gracias ??!
Una muy buena experiencia , excelente atención de parte
Una muy buena experiencia , excelente atención de parte de Susana , diligente , eficaz y una maravilla firmar y salir con nuestro nuevo vehículo . Esmerada de atención de Susana . Felicitaciones y una vez más gracias ??!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
¡Muchísimas gracias por compartir tu experiencia! Nos alegra saber que Susana hizo que la firma y la entrega del vehículo fueran tan sencillas y alegres. Le pasaremos tus felicitaciones para que siga dando esa atención esmerada.
Joseph was very professional and knowledgeable.
Joseph was very professional and knowledgeable. I appreciate that he sympathized with the cost, and got me a better deal.
Joseph was very professional and knowledgeable.
Joseph was very professional and knowledgeable. I appreciate that he sympathized with the cost, and got me a better deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you calling out Joseph for being both knowledgeable and understanding about the cost. Your note helps the team know what matters to customers and we will make sure he and Mike hear your thanks. Thanks for trusting us to find a better deal.
Very nice, he kept it very simple helped me understand
Very nice, he kept it very simple helped me understand the problems of my car and very good customer service
Very nice, he kept it very simple helped me understand
Very nice, he kept it very simple helped me understand the problems of my car and very good customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Miguel! Thank you for noticing Joseph’s clear explanation and thoughtful service. We pride ourselves on keeping things simple and useful, and we will make sure Joseph hears how much you appreciated that. If you need anything else, contact us anytime!
Awesome dealership.
Awesome dealership. Definitely coming back for my next car. They gave me a great deal to which I was hooked on.
Awesome dealership.
Awesome dealership. Definitely coming back for my next car. They gave me a great deal to which I was hooked on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad to hear the deal reeled you in! We’ll always have the right catch waiting when you’re ready for your next ride. Can’t wait to see you drop anchor with us again.
She’s Knowledgeable and so helpful.
She’s Knowledgeable and so helpful. I was impressed when she was able to help us. She takes time and patience to make sure we get the right information
She’s Knowledgeable and so helpful.
She’s Knowledgeable and so helpful. I was impressed when she was able to help us. She takes time and patience to make sure we get the right information
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Knowledge, patience, and helpfulness, it sounds like Christina painted the perfect picture of customer care! We’re so glad you felt supported every step of the way. Thanks, Mary Jane!
Very direct and to the point answered all my questions
Very direct and to the point answered all my questions and was very respectful which made the experience a smooth and pleasant one.
Very direct and to the point answered all my questions
Very direct and to the point answered all my questions and was very respectful which made the experience a smooth and pleasant one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Natalia, thanks for calling out Albert for being direct and respectful. That clear, respectful approach is exactly what we want every guest to experience and Albert will be glad to hear it. We appreciate you sharing this and hope you enjoy your purchase.