Reviews
Could have bought a car on my lunch break!
Everything was quick and easy, I found what I wanted at a great price and with excellent service. It was a welcome change from the shady car dealers I had been dealing with for weeks. Thank you Norm Reeves and thank you Mr. Kevin Harris!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I appreciate you taking the time to share this feedback. Thank you for your kind words about your visit to our dealership! Kevin is a valued member of our team and will be pleased to hear that he showed you our commitment to customer service. We hope to see you back for anything you need! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Price
My onroad quote was upto my budget. Finance guy Avery Richey added all the optional addons without explaining me in details charged 3500$. He's very greedy, try to trick customers.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Superior & Honest Service
Best customer service! On March 20th I received an internet quote from Jose Magana. I had a question regarding the quote and he promptly replied back with the information requested. The quote given was the lowest quote I had received from other dealerships. I called Jose back asking if I could set up an appointment that day to test drive the car. Although he indicated he was busy with another customer, he said that I could come down as soon as I wanted and if he wasn't available he would have someone else help me. That afternoon I arrived at the dealership and was greeted by Jose. He then introduced me to Adil Khan who would handle the transaction. Adil was extremely helpful, pleasant and courteous throughout the entire transaction. I test drove the car and Adil answered all my questions. At that point I was ready to purchase the vehicle. We went inside to do the paperwork. The purchase price was exactly as quoted in the email. There were no surprises. The car that I had chosen was a popular color and a number of other prospective customers were also interested. Adil had "reserved" the vehicle for me by promptly entering into the car I was interested in (which was the last one of that color on the lot). That was quite fortunate because another party had been interested in that same vehicle, but could not purchase it because of the "reservation" which was placed. Again, great customer service by Adil. I had a trade-in and was offered a fair and reasonable price. After all the paperwork had been completed and the car was ready, Jose was able to review the car systems one last time, which he did quite competently. Overall, the experience was excellent and low stress. Both Adil and Jose were well-qualified and honest in their dealings with me. I would not hesitate to recommend them to anyone purchasing a new vehicle at Norm Reeves in Cerritos.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your excellent review and recommendation! At Norm Reeves Honda, our number one goal is to ensure each customer leaves our dealership completely satisfied and with no lingering doubts. It is rewarding to know that Jose and Adil were accommodating throughout your visit and gave you all the information you needed to make the right decision. We hope you are enjoying your new car and look forward to working with you again in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Bought my 3rd NEW CAR at Norm Reeves Honda!!
I traded in my 2012 Honda Civic Si, not because I didn't like it, but because I wanted a car with automatic transmission. Got a 2014 Honda Civic Coupe EXL with Navigation, and all the trimmings BEAUTIFUL!!! Such a gorgeous CAR!! The Deal was awesome!! was given good money for Honda Civic Si, and within hours drove off with my new car! Eduardo Mora is my salesperson and keep going back to him because he is so friendly, courteous, honest, and very, very professional, up until now have been given the best deals in town. Love this place. And let's not forget Ramsey M, he's in finance now! And because of them 2, I will continue to come to them and send all my family and friends. I am a very satisfied and LOYAL customer!!!! Isabel G Guerrero
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Isabel, I appreciate you taking the time to share this excellent feedback, and I am happy to hear that you are enjoying your new Civic! Our number one goal is to ensure that each customer drives off of our lot completely satisfied with the service they received. It is rewarding to know that Eduardo, as well as our entire team, provided this to you and earned your loyalty. We hope you will continue to come see us for anything you need in the future! In the meantime, be sure to check out our Twitter and Facebook pages for dealership updates. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Great!!
This is a great place to buy a car. Great cars and great staff. No hassles and no gimmicks. just friendly business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for taking the time to share this review and rating! Our number one goal is providing a stress-free experience to each and every customer. I am happy to hear that our team provided this to you. We hope to work with you again in the future! Best, Brad Mugg | General Manager | 562-405-3755 | bmugg@normreeves.com
Excellent
Excellent & professional customer service received from Brian Chen. He helped me and my husband to get the Honda Accord 2014 at a great price.We will recommend him to family & friends. Thank you very much Brian Chen.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this review and rating! I am pleased to hear that Brian was able to fill all of your automotive needs. We hope you will come back and see us for anything you need in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Amazing service
I went into this dealership as a last stop on a day of car shopping. I thought I wasn't going to be able to get something I wanted for the price I could afford. These two gentlemen (Sam Ahmad and Murat Tiryaki) went out of their way to get me in a car that day. They were very friendly and very easy to work with, and made the experience so easy. I would definitely recommend this dealership and these two gentlemen for anyone looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this excellent review and recommendation, Jennifer! I am happy that you chose Norm Reeves Honda to fulfill your car shopping needs after so long. Our number one goal is making sure our customers receive all the information they need to make the best choice to fit their needs and budget. I am pleased this was provided to you throughout your visit. Congratulations on your new Civic! We hope you are enjoying it and look forward to working with you again in the future! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
love this guy
Lito bayas. what can i say.. for me and my wife. he is number 1. he help us a lot. we needed a car badly and he made it happened.he help us through the process. from the beginning through the end. we are so thankful and we will recommend him to all people i know that needs help too .. thanks again Lito bayas.. thank you Norm reeves honda..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing these kind words about your experience with Lito! Our top priority is to ensure that each customer leaves our dealership 100 percent satisfied. I am pleased to hear that our team was helpful throughout your visit and found you a great vehicle to suit your needs. If you need anything in the future, please come back and see us! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Always helpful
The sale person from Norm Reeves Honda: Hossain Ahmed helped us find the perfect car my wife and I always wanted and left the lot happy. Hossain was helpful and knowledgeable about cars that he narrow our search. He also help on the budget we have and help work a deal around it. I highly recommend him to anyone.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this review and 5-star rating! I am so pleased to hear that our team found you a great new car that fit you and your wife's needs. I hope you are enjoying it so far! If you have any additional questions or comments, please feel free to reach out to me. We hope to work with you again in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Great purchase!
Wonderful customer service by Ray Tabatabai. He was really helpful in answering all my questions and concerns. I bought a new Honda Civic and fell in love with it right away. Ray then showed me how to work the navigation and the bluetooth system which was great!!! Will of course come back in 3 years to get help from this dealership again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I sincerely appreciate you taking the time to share this feedback. Thanks for the kind review and 5-star rating! I am happy to hear about your positive experience with Ray. He is an excellent member of our team and will be happy to hear you are enjoying your new Honda. If you need anything in the future, please come back and see us! Sincerely, Brad Mugg | General Manager | 562-405-3755 | bmugg@normreeves.com