Reviews
Customer service was outstanding.
Customer service was outstanding. Danny was great! The application process was quick. Highly recommended this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that Danny provided you with outstanding service and made the application process quick. We appreciate your recommendation!
I want to thank Susanna Yim, she made my first car buying
I want to thank Susanna Yim, she made my first car buying experience amazing. She made sure I got the best offer, giving me advice and being patient throughout the process! She is the best at Honda!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that Susanna provided you with an exceptional car buying experience. Enjoy your new Honda, and we look forward to serving you again in the future!
Informative, Despite A Very Long Wait Time, I Did Not Pay
Informative, Despite A Very Long Wait Time, I Did Not Pay For The Recall Service, However THERE Was 4-5 Hour Wait Time.
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- Buying process —
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- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for the extended wait time and appreciate your understanding regarding the complimentary recall service provided. Your patience is valued, and we strive to improve our service efficiency. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.
Oscar Ortega was a kind service advisor.
Oscar Ortega was a kind service advisor. I’m so happy with how fast service was done at this location. Thank you Oscar for your amazing customer service :)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Oscar provided you with excellent service. We look forward to seeing you again at our dealership!
Neal made the experience amazing and well represents the
Neal made the experience amazing and well represents the great practices at Norm Reeves Honda.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words, we're thrilled Neal could provide you with an exceptional experience! We look forward to serving you again at Norm Reeves Honda
Great Service!
Great Service! Went Above and beyond to me get the car I wanted. Highly recommend
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear you had a great experience with us. Enjoy your new car, and please don't hesitate to reach out if you need anything else.
Very helpful explaining my options making the process
Very helpful explaining my options making the process fast and easy 100% would recommend to family and friends
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're delighted to hear about your positive experience. We appreciate your recommendation and look forward to assisting your family and friends in the future!
This was my first experience purchasing a car and the
This was my first experience purchasing a car and the workers were very honest and helpful! Great experience
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're delighted to hear you had a great first car-buying experience with us. Enjoy your new car, and please don't hesitate to reach out if you need anything else!
Mr Polk is the service advisor.
Mr Polk is the service advisor. Friendly honest comfortable he’s the best bet! Made me feel like my dad was selling me a car and approving what I got
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're delighted to hear that Mr. Polk provided you with such a positive and comfortable experience. We look forward to serving you again in the future!
I was told the oil change would take about an hour.
I was told the oil change would take about an hour. That was reconfirmed upon arrival. The service took close to two hours and impacted our day. I would have scheduled for a different day if I would have known it was going to take so long.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. If you would like to discuss your experience please reach put to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.